Phoenix Recruitment
Duties: Deliver warm, intuitive, and highly personalized service from pre arrival through to departure. Maintain exceptional administrative standards, updating reservations, profiles, and guest correspondence accurately and timeously. Liaise with guests according to the service, communication and turnaround standards set out…
Duties: Team Leadership: Motivating, training and managing staff, fostering a positive environment and resolving any conflicts. Must be able to lead and mentor staff. This involves setting goals, conducting performance reviews and fostering a positive working environment. Communication: Clear oral…
Duties: Assess client needs in terms of special interests, special needs and affordability/budget Quoting of all services requested by clients within the required turnaround time Reservations of all services requested by clients Respond to written requests and provide written confirmations…
Duties: Sales & Itinerary Design: Design bespoke itineraries across Southern Africa (e.g. South Africa, Botswana, Zimbabwe, Zambia, Mozambique, Eswatini, Lesotho) Handle inbound enquiries from international trade partners Provide accurate, creative, and well presented proposals within agreed turnaround times Confidently upsell…
Duties: Effectively lead the on the ground operational team in alignment with group’s core values and company policies. Maintain strong communication with the team and across all levels of management to ensure cohesive operations. Deliver and maintain high standards to…
Duties Executive Management Support Compliance Lodges: Maintain ongoing communication with each General Manager to ensure all liquor, firearm, operating and tourism licenses are valid and compliant per property. Conduct regular spot checks with General Managers to ensure all critical compliance…
Duties: Quote, book, amend and manage domestic and regional flights Arrange road transfers, air transfers, charters, and scenic flights Manage supplier relationships and negotiate preferred rates Apply margins and commissions in line with agreed pricing strategy Support reservations and sales…
Duties: Planning, Forecasting and Budgeting the revenues and cost for the department. Staffing and scheduling of the associates and allocation of duties to ensure the maximisation of associate productivity and minimise payroll costs. Create a work environment that is high…
Duties: Greeting, directing, and assisting with all inquiries. Booking restaurants, tours, events, and transportation. Providing recommendations on attractions, nightlife, and services. Arranging transport, managing mail/deliveries, organizing special requests (flowers, gifts). Handling complaints and unexpected issues with professionalism. Liaising with housekeeping,…
Duties: Service Supervisor: Ensure consistency in services and products offered. Monitor staff and patron activities to ensure that liquor regulations are obeyed. Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the…
Duties: Supervise and coordinate the day to day operations of all food and beverage outlets. Ensure consistent delivery of exceptional guest service across all F&B areas. Support and lead service teams, providing guidance, motivation, and training. Handle guest feedback and…
Duties: Training Coordination & Scheduling: Build and maintain the annual training calendar. Schedule trainers, classrooms, equipment and employee availability (avoiding off days and weekends where applicable). Issue invitations, joining instructions and track RSVPs and attendance. Coordinate external providers and manage…
Duties: Supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage and follow up on guest request. Provide accurate information to guests in a courteous manner; fill all reasonable guests request and requirements; anticipates…
Duties: Â Greet all spa guests with warmth and professionalism Provide guided tours of the spa and facilities Assist guests with check in/check out procedures and locker allocations Ensure refreshment areas are stocked and lounge areas are neat and welcoming…
Duties: Prepare alcohol or non alcohol beverages for patrons Interact with customers, take orders and serve drinks Assess customers needs and preferences and make recommendations Mix and prepare ingredients for cocktails Plan and present bar menu Restock and replenish bar…
Duties: Â Prepare alcohol or non alcohol beverages for bar and restaurant patrons Interact with customers, take orders and serve drinks and snacks Assess customersâ?? needs and preferences and make recommendations Mix and prepare ingredients for cocktails Plan and present…
Duties: Kitchen Operations & Food Preparation: Lead and train the kitchen team to deliver consistent, high quality meals in line with lodge and brand expectations. Design and implement seasonal, innovative, and globally inspired menus that reflect both local culture and…
Duties: Coordinate, plan and supervise the day to day operation of the racquets pavilion, including the maintenance and cleaning of the areas. Manage racquets facilities and oversee court bookings, court utilisation and general operations. Manage the sales and rental of…
Duties: Work closely with the Restaurant Manager and broader front of house team to ensure smooth, connected service Confidently describe dishes and ingredients, sharing the story behind the food with guests Adapt to both day and night shifts, maintaining consistency…
Duties: Meet and greet, check in, check out and assist in the Restaurant & Reception area. Assist with restaurant sales, curio sales, bar sales, day sheets and stock takes, Month end reports and occasional Accommodation Bookings. Answer the telephone at…
Duties: Greet guests at assigned tables & ensure each guest has received menus Know all items on the menu & the basic ingredients and method of preparation of each. Ensure tables are set with linens, silverware & glasses Take accurate…
Duties: Preparing pastries, desserts and other baked goods Following directions provided by the head chef. Collaborating with the rest of the culinary team to ensure high quality food and service. Keeping your area of the kitchen safe and sanitary. Stocktaking…
Duties: Running the lodge kitchen Controlling weekly orders Waste and breakages management Ensuring the kitchen functions smoothly Training staff members and educating them on the menu Act as the leader in the Kitchen Ensure that all orders are placed timeously…
Duties: Â Prepare alcohol or non alcohol beverages for bar and restaurant patrons Interact with customers, take orders and serve drinks and snacks Assess customersâ?? needs and preferences and make recommendations Mix and prepare ingredients for cocktails Plan and present…
Duties: Welcome and assist guests with their luggage upon arrival and departure. Transport guests to and from the hotel in a safe and courteous manner. Provide information about the hotels facilities, local attractions, and services. Maintain the cleanliness and organization…
Duties: Strategic Leadership: Provide visionary leadership and strategic direction for the culinary department. Develop and execute long term culinary plans aligned with the property’s goals and vision. Menu Creation and Innovation: Conceptualize, design, and oversee the creation of innovative and…
Duties: Serving of beverages to guests in line with the brand Standards of Excellence. Carrying out assigned tasks effectively and efficiently. Ensuring that the guest and service areas of the lodge are kept clean and tidy at all times. Correct…
Duties: Â Work closely with the Restaurant Manager and broader front of house team to ensure smooth, connected service Confidently describe dishes and ingredients, sharing the story behind the food with guests Adapt to both day and night shifts, maintaining…
Duties: Takes care of daily food preparation and duties assigned by the superior to meet the standard and the quality set by the Restaurant. Follows the instructions and recommendations from the immediate superiors to complete the daily tasks. Coordinates daily…
Duties: Operational Leadership & Departmental Oversight: Support the General Manager with all aspects of Operational management and assume total responsibility for the operations of the business unit in the General Manager’s absence. Oversee all guest facing departments: Food & Beverage,…
Duties: Supervise and support FOH team members, ensuring excellent service delivery. Ensure all food and beverage products are presented to company standards. Assist with staff scheduling, training, and performance management. Handle guest relations and address any service concerns promptly. Manage…
Duties: Develop and maintain web interfaces and tools using HTML, CSS, JavaScript, and PHP. Work within local development environments such as XAMPP / Apache. Understand the difference between local vs global networks, including IP addressing and connectivity basics. Consume provided…
Duties: Leadership & Team Management: Lead and mentor the members of the finance team, promoting a culture of accountability, accuracy and service excellence. Set clear goals, provide coaching and drive continuous improvement. Manage workload effectively within the team and address…
He: Must be qualified as a Nature Guide and have current Trails Guide Qualifications. Back up or Leads will be a strong motivation. Experience in maintenance and construction, as well as building and project management, will be advantageous. She: Must…
Duties: Develop and execute innovative marketing and sales programs/plans that attract customers from the EU market Oversee marketing campaigns for the EU market Manage the department’s marketing budget Develop and maintain good relationships with customers Collect industry data and use…
Duties: Capable of running service Understand the food that is being served. Train and roster their staff compliment. The Manager will be responsible for managing the following departments: Waiters / Runners / Baristas / Cleaners / Reception & hostesses Requirements:…
Duties: Maximizing cash flow performance of the hotel/s Enforcing & establishing adequate controls for all revenues and protection of assets Providing financial guidance in the formulation and implementation of the hotels business plan and departmental budgets Staff development & training…
Duties: Processing of transactions from invoice to accounting system Processing of debtors, creditors and general journal entries Full cycle opex and capex accounts payable duties Assisting with the compilation of monthly management reports and any other reports as required Preparation…
Requirements: Assist the Head Chef in creating and implementing daily menus (able to implement daily menus aligned with the food philosophy, making full use of the garden produce) Checking staff time and attendance, work schedules, grooming, and personnel cleanliness. Coordinate…
Responsibilities: Guest Experience Excellence: Deliver a refined yet warm service, ensuring every guest enjoys a world class dining experience. Leadership & Team Development: Train, mentor, and inspire a high performance team that anticipates guest needs and embodies the ethos. Operational…
Duties: Oversee all lodge departments and ensure efficient daily operations Supervise and schedule housekeeping, ensuring rooms and public areas meet five star standards Oversee food and beverage service and coordinate with the kitchen team Manage front desk operations including check…
Duties: Welcome and assist guests, handle complaints, and ensure their comfort and satisfaction. Hire, train, and manage staff, ensuring they provide excellent service and adhere to policies. Oversee daily operations, including reservations, check in/check out procedures, and maintenance. Ensure the…
Duties: Brand & Campaign Execution: Implement and uphold the estate’s luxury brand strategy and visual identity. Deliver integrated campaigns that drive wine sales, bookings and guest engagement. Conduct ongoing market/competitor analysis and identify opportunities for differentiation. Digital Marketing Leadership: Oversee…
Duties: Payroll: Prepare and process monthly payrolls for all permanent, temporary and seasonal staff. Verify hours worked, overtime, tips, commissions, and allowances from time and attendance systems. Capture new hires, terminations, promotions, and salary adjustments accurately. Validate all input data…
Duties: Security Management: Develop, implement, and maintain comprehensive security policies, procedures and protocols aligned with best practices and legal requirements. Oversee the day to day security operations of the entire estate, including access control, perimeter security, visitor management and internal…
Duties: Section Management: Take full ownership of a designated kitchen section (e.g., meat, fish, sauce, garnish). Ensure that mise en place is completed efficiently and to perfection. Monitor food production to ensure quality, consistency, and timely delivery during service. Quality…
Duties: Manage day to day administration including schedules, timesheets, rosters, and staff documentation. Maintain and update SOPs, compliance files, and audit preparation documents. Support procurement processes, including supplier communication and purchase order management. Assist with data capture, stock control documentation,…
Requirements: Grade 12 Diploma or certification in Culinary Arts or Professional Cookery (or equivalent qualification). At least 35 years of experience in a professional kitchen, including at least 12 years in a supervisory chef role. Experience in menu planning, food…
Duties: Manages service aspects in all food and beverage assigned areas and events. Manages all F&B outlets to ensure proper room preparation, including set up of tables, chairs, table settings, glassware, etc. Confirms that all service staff are in proper…
Duties: Ensure the prompt and efficient service of all meals, and beverages to the required standards. Ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems Ensure that restaurant is clean, well maintained and that…
Newly opened Restaurant at a historic wine estate close to Franschhoek is looking for a Sous Chef. Duties: Assist in organising and coordinating daily kitchen operations. Support in supervising and training kitchen staff. Manage stock control and inventory levels. Ensure…
Requirements: Grade 12 Degree / Diploma in Tourism Travel Consulting and Travel Management experience in inbound travel Extensive knowledge of Southern Africa Fluent German speaker (NON NEGOTIABLE) Experience in making travel arrangements and handling reservations Strong customer service skills Excellent…
Duties: Oversees all kitchen operations to ensure smooth and efficient service. Manages and trains kitchen staff, conducts performance management, and provides guidance. Ensures all dishes meet high standards of quality, presentation, and hygiene. Manages ordering, stock rotation, and conducts stock…
Duties: Stay up to date with changes in policies, ways of working and standards in the industry Run relevant shifts as required and conduct pre shift briefings between front and back of house Manage interactions with guests regarding menu requests/dietary…
Duties: Plan, coordinate, and oversee daily kids entertainment and activity programs, including themed days, arts and crafts, sports, games, and special events. Supervise and motivate a team of activity hosts, lifeguards, and childcare attendants to deliver safe, engaging, and memorable…
Duties: Oversees and supervises kitchen staff as required. Cooking and training on menus. Assists with menu planning, inventory, and management of supplies. Ensures that food is of high quality, and that the kitchen is in good condition. Keeps stations clean…
Duties: Effectively lead the on the ground operational team in alignment with group’s core values and company policies. Maintain strong communication with the team and across all levels of management to ensure cohesive operations. Deliver and maintain high standards to…
Duties: Design and deliver innovative, seasonal menus showcasing the best of local and sustainable produce. Lead, mentor, and inspire a small, passionate kitchen team. Collaborate closely with hotel leadership to create memorable guest experiences. Uphold the highest standards of presentation,…
Duties: Guest services and relations: Manage all guest interactions, from initial booking inquiries to check in, special requests and check out. Resolve any guest complaints or issues promptly and professionally to ensure satisfaction. Serve as the main point of contact,…
Duties: Menu design & costings for lodge dining (bush breakfasts, boma dinners, fine dining plating). Cost control, waste reduction, and ordering efficiency. Procurement & stock control with limited deliveries. Planning essential. Controlling the departmental budget by staying within the budget…
Duties: Assist the Executive Chef in planning, directing, and coordinating kitchen operations. Supervise, mentor, and train kitchen staff, ensuring adherence to recipes, portion control, and quality standards. Monitor kitchen workflows and staff performance, providing feedback and support to maintain efficiency…
Duties: Deliver an intuitive, personalized guest experience from check in to departure. Handle guest reservations, billing, profiles, and correspondence with accuracy and discretion. Prepare guest lists, itineraries, daily reports and handovers with a meticulous eye for detail. Manage and maintain…
Duties: Provide play based early education for young kids in a remote reserve setting. Design and grow a nature based micro school Develop and deliver daily learning activities, routines, and developmental goals from scratch. Requirements: Early Childhood Development (ECD) certificate…
Duties: Greet guests at assigned tables & ensure each guest has received menus Know all items on the menu & the basic ingredients and method of preparation of each. Ensure tables are set with linens, silverware & glasses Take accurate…
Duties: Lead, train, and mentor the culinary staff; create staff schedules; and ensure all team members are working harmoniously. Ensure food is prepared efficiently and to high quality standards; develop and enforce Standard Operating Procedures (SOPs) for maximum productivity. Manage…
Duties: Prepare and cook pizzas to the highest standards, ensuring perfect dough, toppings, and baking techniques are consistently applied for every order. Manage the pizza section of the kitchen, maintaining cleanliness, organization, and ensuring all equipment is in optimal working…
Duties: Welcome guests to the venue Handling the reservations book Escort guests to assigned dining or bar areas Provide menus and announce waiter / waitress name Create a floor plan for both lunch and dinner Check with senior chef on…
Duties: Generating revenue and cutting costs Controlling weekly orders Waste and Breakages Management Ensuring the kitchen works as a team Training new & current staff members and educating them on the menu Act as the Leader in the Kitchen Generating…
Duties: Reservations & Guest Support: Support the Reservations and Sales team in managing guest enquiries and bookings. Assist in crafting thoughtful and well written correspondence that reflects the voice and values of the property Help coordinate guest itineraries and align…
Duties: Identify, secure and acquire new business opportunities to meet sales targes Converting leads into sales, using a prioritised and consultative approach to ensure clients have the best product and channel mix to benefit Build and maintain strong relationships with…
Duties: Kitchen Operations & Food Preparation: Lead and mentor the kitchen team to consistently deliver high quality, flavour forward dishes. Design and execute seasonal menus that reflect global inspiration and local ingredients, aligned with the restaurant’s shared dining concept. Ensure…
Duties: Prepare, cook, and present high quality dishes within your section. Maintain hygiene, cleanliness, and safety standards in the kitchen. Assist in menu execution and daily specials. Supervise and guide junior kitchen staff in your section. Manage stock efficiently and…
Duties: Leadership & Operations: Oversee daily operations of the spa and fitness centre, ensuring exceptional service and seamless coordination across all touchpoints. Lead, train, and inspire a multidisciplinary team of therapists, instructors, and wellness professionals. Uphold and enforce brand standards,…
Duties: Ensuring Excellent Guest Service: Providing excellent guest service and soliciting guest feedback. Effectively addressing guest concerns and complaints. Empowering employees to deliver exceptional service. Prioritizing guest satisfaction and continuous improvement. Providing feedback to improve service performance. Reviewing guest satisfaction…
Duties: Leadership & Operations: Manage daily operations of the estate’s flagship farm to table restaurant, ensuring smooth service and operational efficiency. Recruit, train, and mentor front of house staff to deliver warm, knowledgeable, and polished service. Maintain the highest standards…
Duties: Review the day sheet at the beginning of each shift and brief servers on guest movements, special occasions, and dietary requirements. Ensure that opening and closing procedures are followed precisely, and daily shift procedures are completed. Prepare and supervise…
Duties: Gain a thorough understanding of the restaurant’s concept, brand positioning and F&B offerings. Develop and execute strategies that bring the restaurant vision to life. Clearly communicate the concept and expectations to the team for alignment and buy in. Ensure…
Duties: To assist with leading and organising the Food & Beverage team Supporting the outlet management in the day to day operation; being actively present in the operation and dealing with guests during peak mealtimes. Planning and executing food and…
Duties: Operational Management with guest satisfaction being the main focus Oversee day to day operations of all F&B outlets Ensure smooth coordination between kitchen and service teams Monitor service quality, guest satisfaction and operational efficiency, implementing continuous improvements. Maintain high…
Duties: Design and manage bespoke itineraries across South Africa, Namibia, Botswana, Zimbabwe, Zambia and Mozambique Communicate with international travel advisors and partners, ensuring every detail reflects our luxury standards Prepare accurate quotations, confirm supplier bookings and manage files from enquiry…
Duties:Team Management: Effectively lead the on the ground operational team in alignment with group’s core values and company policies. Effective Communication: Maintain strong communication with the team and across all levels of management to ensure cohesive operations. Exceptional Guest Experience:…
Field Guide: Duties: Conducting Safaris Sharing Wildlife Knowledge Guest Interaction Vehicle & Equipment Maintenance: Involved in Environmental Conservation: Emergency Response Offer in camp support Requirements: Grade 12 FGASA minimum of NQF 4 with Backup Trails. Lead Trails will be a…
Duties: Financial Strategy & Planning: Develop and implement financial strategies aligned with the company’s goals and objectives. Provide financial guidance and strategic input to management to support decision making and long term planning. Oversee the preparation and execution of annual…
Duties: Â Operate and maintain tractors and other farm machinery safely and efficiently Assist with vineyard activities such as spraying, soil preparation, and harvesting Transport equipment, materials, and produce around the farm as required Perform basic maintenance and report any…
Duties: Maintain control of stocks in area of responsibility. Greeting customers who enter the shop. Assisting shoppers to find the goods and products they are looking for. Styling the clients according to their body type. Being responsible for processing cash…
Duties: Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles and assets. Perform all Field…
Duties: Manage daily reservation system operations and bookings Handle all reservation inquiries via phone, email, and online platforms Process and confirm reservations accurately and efficiently Maintain guest database and reservation records Process invoicing for reservations, deposits, and special bookings Manage…
Duties: Ensure full compliance with all company policies, procedures and standard operating procedures Attend management meetings and conduct regular staff briefings to ensure effective communication across the team. Assist in planning, directing, and controlling restaurant operations, including staff rostering and…
Duties: Service Supervisor: Ensure consistency in services and products offered. Monitor staff and patron activities to ensure that liquor regulations are obeyed. Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the…
Duties: Oversee, manage and maintain all areas relating to maintenance, so as to ensure effective hotel operational requirements Plan, supervise and conduct the maintenance and service schedules of relevant hotel equipment and fleet of vehicles within the group Work closely…
Duties: Conceptual design: Develop original, on brand ideas that elevate our identity. Day to day design: Produce high quality assets across social media, brochures, digital, advertising and lodge collateral. Brand development: Extend and refine visual language across print and digital.…
Duties: Achieve company objectives and revenue budgets by actively prospecting and securing new business Manage sales activities by planning and executing robust sales strategies Give input regarding setting rate strategies aligned with budget goals. Proactively drive new business Drive revenue…
Duties: Deliver a high quality menu and motivate our staff to provide excellent customer service. Responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. Ensure efficient a ’la Carte restaurant operation, as well as maintain high production, productivity, quality,…
Requirements: Grade 12 Diploma in Hotel or Food & Beverage Management At least 4 years food and beverage service experience in a 4/5* Hotel Restaurant of which 2 years should be in a management or supervision role. Computer literate with…
Duties: Develop and execute a digital marketing strategy aligned with business objectives Manage paid advertising (Google Ads, Meta Ads) and optimize campaigns for performance Maintain and update the website, ensuring SEO and conversion best practices Capture and produce photo and…
Duties: Achieve company objectives and revenue budgets by actively prospecting and securing new B2B business Manage sales activities by planning and executing robust sales strategies to grow Market Penetration Index (MPI) across all segments. Give input to the Operations Manager…
Duties: Manage beverage and operating equipment stock across outlets. Oversee inventory reporting, stocktaking, and month end financial reconciliation. Maintain and update systems (EMC, Micros Simphony, MyInventory) to ensure accuracy. Collaborate with chefs and beverage teams on menu and wine list…
Duties: Â Contribute to producing and driving an annual business plan for the F&B department incorporating a yearly marketing plan and an associated budget. Assists to compiling an annual financial budget for the F&B department with the input of the…
Duties: Travel Coordination & Planning: Design and sell bespoke, tailor made itineraries for guests, including flights, transfers, and accommodation with Collection properties and independent lodges / hotels. Pro actively engage with prospective guests to convert enquiries into confirmed bookings. Promote…
Duties: Planning, quoting and designing journeys throughout Southern and East Africa timeously and accurately Managing all aspects of tours from quoting through to post tour file closure Ensuring your in country guest tours run smoothly and without error Being on…