Phoenix Recruitment
Duties: Kitchen Operations & Food Preparation: Lead and mentor the kitchen team to consistently deliver high quality, flavour forward dishes. Design and execute seasonal menus that reflect global inspiration and local ingredients, aligned with the restaurant’s shared dining concept. Ensure…
Duties: Prepare, cook, and present high quality dishes within your section. Maintain hygiene, cleanliness, and safety standards in the kitchen. Assist in menu execution and daily specials. Supervise and guide junior kitchen staff in your section. Manage stock efficiently and…
Duties: Leadership & Operations: Oversee daily operations of the spa and fitness centre, ensuring exceptional service and seamless coordination across all touchpoints. Lead, train, and inspire a multidisciplinary team of therapists, instructors, and wellness professionals. Uphold and enforce brand standards,…
Duties: Ensuring Excellent Guest Service: Providing excellent guest service and soliciting guest feedback. Effectively addressing guest concerns and complaints. Empowering employees to deliver exceptional service. Prioritizing guest satisfaction and continuous improvement. Providing feedback to improve service performance. Reviewing guest satisfaction…
Duties: Leadership & Operations: Manage daily operations of the estate’s flagship farm to table restaurant, ensuring smooth service and operational efficiency. Recruit, train, and mentor front of house staff to deliver warm, knowledgeable, and polished service. Maintain the highest standards…
Duties: Review the day sheet at the beginning of each shift and brief servers on guest movements, special occasions, and dietary requirements. Ensure that opening and closing procedures are followed precisely, and daily shift procedures are completed. Prepare and supervise…
Duties: Gain a thorough understanding of the restaurant’s concept, brand positioning and F&B offerings. Develop and execute strategies that bring the restaurant vision to life. Clearly communicate the concept and expectations to the team for alignment and buy in. Ensure…
Duties: To assist with leading and organising the Food & Beverage team Supporting the outlet management in the day to day operation; being actively present in the operation and dealing with guests during peak mealtimes. Planning and executing food and…
Duties: Operational Management with guest satisfaction being the main focus Oversee day to day operations of all F&B outlets Ensure smooth coordination between kitchen and service teams Monitor service quality, guest satisfaction and operational efficiency, implementing continuous improvements. Maintain high…
Duties: Design and manage bespoke itineraries across South Africa, Namibia, Botswana, Zimbabwe, Zambia and Mozambique Communicate with international travel advisors and partners, ensuring every detail reflects our luxury standards Prepare accurate quotations, confirm supplier bookings and manage files from enquiry…
Duties:Team Management: Effectively lead the on the ground operational team in alignment with group’s core values and company policies. Effective Communication: Maintain strong communication with the team and across all levels of management to ensure cohesive operations. Exceptional Guest Experience:…
Field Guide: Duties: Conducting Safaris Sharing Wildlife Knowledge Guest Interaction Vehicle & Equipment Maintenance: Involved in Environmental Conservation: Emergency Response Offer in camp support Requirements: Grade 12 FGASA minimum of NQF 4 with Backup Trails. Lead Trails will be a…
Duties: Financial Strategy & Planning: Develop and implement financial strategies aligned with the company’s goals and objectives. Provide financial guidance and strategic input to management to support decision making and long term planning. Oversee the preparation and execution of annual…
Duties: Â Operate and maintain tractors and other farm machinery safely and efficiently Assist with vineyard activities such as spraying, soil preparation, and harvesting Transport equipment, materials, and produce around the farm as required Perform basic maintenance and report any…
Duties: Maintain control of stocks in area of responsibility. Greeting customers who enter the shop. Assisting shoppers to find the goods and products they are looking for. Styling the clients according to their body type. Being responsible for processing cash…
Duties: Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles and assets. Perform all Field…
Duties: Manage daily reservation system operations and bookings Handle all reservation inquiries via phone, email, and online platforms Process and confirm reservations accurately and efficiently Maintain guest database and reservation records Process invoicing for reservations, deposits, and special bookings Manage…
Duties: Ensure full compliance with all company policies, procedures and standard operating procedures Attend management meetings and conduct regular staff briefings to ensure effective communication across the team. Assist in planning, directing, and controlling restaurant operations, including staff rostering and…
Duties: Service Supervisor: Ensure consistency in services and products offered. Monitor staff and patron activities to ensure that liquor regulations are obeyed. Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the…
Duties: Oversee, manage and maintain all areas relating to maintenance, so as to ensure effective hotel operational requirements Plan, supervise and conduct the maintenance and service schedules of relevant hotel equipment and fleet of vehicles within the group Work closely…
Duties: Conceptual design: Develop original, on brand ideas that elevate our identity. Day to day design: Produce high quality assets across social media, brochures, digital, advertising and lodge collateral. Brand development: Extend and refine visual language across print and digital.…
Duties: Achieve company objectives and revenue budgets by actively prospecting and securing new business Manage sales activities by planning and executing robust sales strategies Give input regarding setting rate strategies aligned with budget goals. Proactively drive new business Drive revenue…
Duties: Deliver a high quality menu and motivate our staff to provide excellent customer service. Responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. Ensure efficient a ’la Carte restaurant operation, as well as maintain high production, productivity, quality,…
Requirements: Grade 12 Diploma in Hotel or Food & Beverage Management At least 4 years food and beverage service experience in a 4/5* Hotel Restaurant of which 2 years should be in a management or supervision role. Computer literate with…
Duties: Develop and execute a digital marketing strategy aligned with business objectives Manage paid advertising (Google Ads, Meta Ads) and optimize campaigns for performance Maintain and update the website, ensuring SEO and conversion best practices Capture and produce photo and…
Duties: Achieve company objectives and revenue budgets by actively prospecting and securing new B2B business Manage sales activities by planning and executing robust sales strategies to grow Market Penetration Index (MPI) across all segments. Give input to the Operations Manager…
Duties: Manage beverage and operating equipment stock across outlets. Oversee inventory reporting, stocktaking, and month end financial reconciliation. Maintain and update systems (EMC, Micros Simphony, MyInventory) to ensure accuracy. Collaborate with chefs and beverage teams on menu and wine list…
Duties: Â Contribute to producing and driving an annual business plan for the F&B department incorporating a yearly marketing plan and an associated budget. Assists to compiling an annual financial budget for the F&B department with the input of the…
Duties: Travel Coordination & Planning: Design and sell bespoke, tailor made itineraries for guests, including flights, transfers, and accommodation with Collection properties and independent lodges / hotels. Pro actively engage with prospective guests to convert enquiries into confirmed bookings. Promote…
Duties: Planning, quoting and designing journeys throughout Southern and East Africa timeously and accurately Managing all aspects of tours from quoting through to post tour file closure Ensuring your in country guest tours run smoothly and without error Being on…
Duties: Coordinate daily Front of the House restaurant operations Deliver superior service and maximize guest satisfaction Respond efficiently and accurately to guest complaints Organize rosters and supervise shifts Ensure compliance with sanitation and safety regulations Engage with the guests and…
Duties: Develop and execute comprehensive marketing strategies tailored to each area of hospitality, including dining, accommodations, and spa services. Collaborate with cross functional teams to ensure alignment between marketing initiatives and overall business objectives. Manage digital marketing channels, including website,…
Duties: Handles incoming phone calls and online requests to book, modify, or cancel guest reservations. Keeps the reservation system organized, accurate, and up to date, identifying and correcting errors. Answers guest inquiries regarding availability, menu options, and other general information…
Duties: Events: Plan Year Calendar (Major Events & Minor Restaurant Observances) Plan any Bridal shows during the year Establish dates and block on Apex Request rates for event packages from reservations Check marketing collateral received by Head office, request changes…
Duties: Assist in organising and coordinating daily kitchen operations. Support in supervising and training kitchen staff. Manage stock control and inventory levels. Ensure supplies and equipment are adequately maintained. Contribute to the implementation of effective operational procedures to delivery of…
Duties: Guest Greeting & Welcome: Greet guests warmly upon arrival, provide a friendly first impression, and direct them to the host stand or waiting area. Reservations & Seating: Manage the reservation system, accurately record walk ins, and assign guests to…
Duties: Assumes full responsibility alongside the Executive chef for kitchen operations. Oversee daily operations, providing a proactive work environment to team members. Ensure superior service and compliance with quality and operational standards and pro actively planning as appropriate. Assist Executive…
Responsibilities: Oversee the daily production of pastries and artisanal breads, ensuring consistent quality and presentation to meet the standards of our 5* restaurant. Demonstrate the ability to handle large baking volumes during peak periods, efficiently meeting the demands of our…
Duties: Coordinate daily Front of the House restaurant operations Deliver superior service and maximize guest satisfaction Respond efficiently and accurately to guest complaints Organize rosters and supervise shifts Ensure compliance with sanitation and safety regulations Engage with the guests and…
Duties: Quality of security, incident and risk investigations Efficient service delivery to promote guest satisfaction Supervision of security operations and security teams Employees to receive on going emergency training (drills) in safety and evacuations Implementation of processes, policies, procedures and…
Duties: Own and be responsible for the brand and the Foundation: performance, strategy, creative, outputs and reporting. Ensuring quality and consistency of all outputs Creating and managing a budget, in collaboration with the Marketing Director Implementation of agreed upon and…
Duties: Assist in organising and coordinating daily kitchen operations. Support in supervising and training kitchen staff. Manage stock control and inventory levels. Ensure supplies and equipment are adequately maintained. Contribute to the implementation of effective operational procedures to delivery of…
Duties: Guest Greeting & Welcome: Greet guests warmly upon arrival, provide a friendly first impression, and direct them to the host stand or waiting area. Reservations & Seating: Manage the reservation system, accurately record walk ins, and assign guests to…
Duties: Provide play based early education for young kids in a remote reserve setting. Design and grow a nature based micro school Develop and deliver daily learning activities, routines, and developmental goals from scratch. Requirements: Early Childhood Development (ECD) certificate…
Duties: Oversee culinary operations across properties or departments. Develop and implement food strategies and SOPs. Mentor Head Chefs and Sous Chefs. Monitor quality, cost control, and guest satisfaction. Represent the culinary team in executive meetings. Control and direct the food…
Duties: Ensure satisfaction and comfort of each guest. Greet all guests and assist them with check in and check out. Process accurate payment for guest accounts Maintain a positive attitude and friendly demeanour. Respond to all guest questions and requests.…
Duties: Design and deliver innovative, seasonal menus showcasing the best of local and sustainable produce. Lead, mentor, and inspire a small, passionate kitchen team. Collaborate closely with hotel leadership to create memorable guest experiences. Uphold the highest standards of presentation,…
Duties: Events: Plan Year Calendar (Major Events & Minor Restaurant Observances) Plan any Bridal shows during the year Establish dates and block on Apex Request rates for event packages from reservations Check marketing collateral received by Head office, request changes…
Maintenance: Duties: Perform routine emergency maintenance tasks Diagnose and repair air equipment efficiently. Conduct fault finding and troubleshooting for technical and mechanical issues Maintain and repair infrastructure Ensure all work adheres to safety and quality standards, prioritizing guest comfort and…
Duties: Greeting members, coordinating services and concierge requests, managing lounge areas and offering personal services Greeting members, escorting them and proactively assisting with a wide range of personal requests. Maintaining the club lounge, preparing and serving refreshments and meals and…
Duties: Create and modify menus: develop and adapt menus, considering seasonal ingredients, dietary restrictions, and customer preferences. Develop and implement new recipes: responsible for creating new dishes and incorporating them into the menu, ensuring consistency and quality. Set prices: collaborate…
Duties: Responsible for FOH duties and ensuring excellent guest relations Responsible for helping the restaurant meet service, sales, and profit objectives Supervising and directing associates in daily work activities Ensuring proper training of employees Maintaining good customer and public relations…
Requirements: Grade 12 A formal qualification At least 5 years in a senior management role in a high end restaurant Multi site restaurant management experience Strong business development background, with a sound sense of business acumen. Ability to manage multiple…
Responsibilities: Oversee the daily production of pastries and artisanal breads, ensuring consistent quality and presentation to meet the standards of our 5* restaurant. Demonstrate the ability to handle large baking volumes during peak periods, efficiently meeting the demands of our…
Duties: Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve. Handle requests such as wake up calls, dining reservations, local area information,…
Duties: Travel Coordination & Planning: Design and sell bespoke, tailor made itineraries for guests, including flights, transfers, and accommodation with Collection properties and independent lodges / hotels. Pro actively engage with prospective guests to convert enquiries into confirmed bookings. Promote…
Duties: Managing all aspects of the reservation process, including responding to inquiries, preparing quotes, and confirming bookings. Developing and customizing travel packages for inbound tourists, including accommodation, transportation, and activities. Building relationships with local suppliers, negotiating contracts, and managing pricing…
Duties: Â Administrative Duties: Â Manage and maintain records of staff schedules, leave requests, and attendance logs Handle general correspondence, phone calls, and emails in a professional and timely manner Prepare and maintain reports including daily revenue summaries, petty cash…
Duties: Develop the marketing strategy and ensure a consistent image is being portrayed Be proactive in developing publicity opportunities and effectively dealing with media Create ongoing in house promotions and activities to stimulate sales, staff and customers Maintain and update…
Duties: Ensure the preparation of all food items according to recipes and standards. Assist with deliveries. Complete daily checks of all mis en place to ensure freshness and quality standards. Maintain proper rotation of products. Have knowledge of all menu…
Lodge Manager: Assume full responsibility for the overall property operations. Meet with the General Manager as required and update on property operations. Be a key ambassador of the brand including hosting site inspections, communicating with the market and hosting journalists.…
Field Guide: FGASA Level 1 / Level 2 will be preferred with all guiding qualifications up to date Full Trails (advantageous) First Aid Level 1 Strong maintenance skills Strong Vehicle Maintenance Skills Strong Hosting Skills Fluent in English (spoken &…
Duties: Taking full responsibility for all daily operations Ensure smooth running of front of house and back of house operations Supervision of staff Ensure hygiene, maintenance, health and safety requirements are met Beverage cost, food cost and stock control are…
Duties: Oversee the daily production of desserts, pastries and artisanal breads, ensuring consistent quality and presentation to meet the standards. Demonstrate the ability to handle baking volumes during peak periods, efficiently meeting the demands of guests. Ensure a steady supply…
Duties: Support General Management in overall responsibility for the effect management and running of the Lodges to ensure the lodge and brand are taken to the next level of service standards. Ensure implementation and project management of the annual strategy…
Duties: Preparing ingredients, cooking dishes, and overseeing the preparation of food for service. Supervising kitchen staff, training new employees, and ensuring adherence to safety and sanitation standards. Collaborating with the Head Chef to develop menus, create recipes, and manage inventory.…
Duties: Training, development and leadership of the team, and ensuring the team have excellent product knowledge. Guest satisfaction in all aspects of food & beverage service. Liaising and hosting of guests, ensuring that all their requests are met, and feedback…
Duties: Coordinate daily Front of the House restaurant operations Deliver superior service and maximize guest satisfaction Respond efficiently and accurately to guest complaints Organize rosters and supervise shifts Ensure compliance with sanitation and safety regulations Engage with the guests and…
Duties: Overseeing the day to day operations of the restaurant, including managing the dining area, staff, and customer service. Leading and motivating a team of talented individuals, ensuring a harmonious work environment. Implementing and maintaining exceptional service standards, focusing on…
Duties: Offer professional travel advice and provide accurate and creative quotations to the customer by discussing their requirements. The goal is to enhance customer satisfaction and acquire an expanding and dedicated clientele. Successful achievement of personal Sales Targets by actively…
Duties: Offer professional travel advice and provide accurate and creative quotations to the customer by discussing their requirements. The goal is to enhance customer satisfaction and acquire an expanding and dedicated clientele. Successful achievement of personal Sales Targets by actively…
Duties: Oversee the daily production of pastries and artisanal breads, ensuring consistent quality and presentation to meet the standards of a 5* property. Demonstrate the ability to handle baking volumes during peak periods, efficiently meeting the demands of guests. Ensure…
Duties: Offer professional travel advice and provide accurate and creative quotations to the customer by discussing their requirements. The goal is to enhance customer satisfaction and acquire an expanding and dedicated clientele. Successful achievement of personal Sales Targets by actively…
Duties: Assumes full responsibility alongside the Executive chef for kitchen operations. Oversee daily operations, providing a proactive work environment to team members. Ensure superior service and compliance with quality and operational standards and pro actively planning as appropriate. Assist Executive…
Duties: Prepare a wide variety of goods such as cakes, cookies, pies, bread etc. following traditional and modern recipes. Create new and exciting desserts to renew our menus and engage the interest of customers. Decorate pastries using different icings, toppings…
Duties: Ensuring the overall standards required for Bar and Service are met Supervising all Bar and Butler duties to ensure quality standards are met Overseeing stock, managing ordering, deliveries, and invoicing Meeting health and safety protocols Ensuring we remain within…
Duties: Kitchen (Pan African Cuisine) preparation and maintenance of standards: Work closely with the Lodge Manager and Head Chef when it comes to the development of new dishes and menus to ensure that it is in accordance with the lodges…
Duties: Welcoming guests, assisting with seating arrangements, and addressing special requests or concerns. Recruiting, training, and supervising waitstaff, hosts, and other support personnel to maintain service standards. Managing the reservation system, confirming bookings, and optimizing table turnover. Ensuring the dining…
Duties: Capable of running service Understand the food that is being served. Train and roster their staff compliment. The Manager will be responsible for managing the following departments: Waiters / Runners / Baristas / Cleaners / Reception & hostesses Requirements:…
Duties: Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings. Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization…
Duties: Coordinate daily Front of the House restaurant operations Deliver superior service and maximize guest satisfaction Respond efficiently and accurately to guest complaints Organize rosters and supervise shifts Ensure compliance with sanitation and safety regulations Engage with the guests and…
Duties: Client Interaction: Handling initial inquiries, understanding client needs and preferences, and providing expert travel advice. Itinerary Planning: Designing customized travel itineraries, including flights, accommodations, transportation, and activities, often within the region Booking and Reservations: Making travel and accommodation reservations…
Duties: Oversee daily operations of the restaurant, bar and other F&B outlets, including service, staffing and inventory management. Recruiting and training of staff. Collaborating with chefs to create and update menus, ensuring they align with customer preferences and market trends.…
Duties: Quality of security, incident and risk investigations Efficient service delivery to promote guest satisfaction Supervision of security operations and security teams Employees to receive on going emergency training (drills) in safety and evacuations Implementation of processes, policies, procedures and…
Duties: Assist in the implementation and daily oversight of all security operations and hotel safety procedures. Provide leadership to the security team, ensuring discipline, performance, and continuous training. Assist in managing security service provider's KPI's Act as the incident commander…
Duties: Collaborating efforts with the hotel teams on all matters impacting the public communications and relations Providing content support to sales teams responsible for OTAs, OTOs and traditional trade relationships Delivery of cutting edge marketing and communication material Responsible for…
Duties: Oversees and supervises pastry staff as required. Preparing, cooking, and presenting high quality pastry dishes within the speciality section. Responsible for creating an exceptional culinary experience for the guests through preparation, cooking and food presentation. Ensure that mise en…
Duties: Social Media Strategy & Planning: Develop and execute a comprehensive social media strategy aligned with the brand’s identity, goals, and target audience. Plan and maintain a content calendar for all social media platforms, ensuring consistency and relevance. Define and…
Main Duties: Do monthly vulnerability scans on all IT infrastructure equipment and resolve any issues which might occur. Propose upgrades as it become necessary due to equipment which become vulnerable. Making sure that Office 365 Cloud Services are secured from…
Duties: Ensure that opening and closing procedures are followed precisely, and daily shift procedures are completed. Manage table allocations efficiently, ensuring guest satisfaction and equitable distribution between restaurant stations. Ensure all guest orders are taken per SOPs, promoting menu items…
Duties: Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings. Continuous communication and excellent service delivery to agents at all times. Build relationships with agents based on trust and support, knowing…
Duties: Welcome guests to the venue Handling the reservations book Escort guests to assigned dining or bar areas Provide menus and announce waiter / waitress name Create a floor plan for both lunch and dinner Check with senior chef on…
Duties: Lead, motivate, and develop the F&B team, fostering a culture of excellence and teamwork. Oversee all F&B outlets, including the restaurant, bar, and event spaces, ensuring seamless day to day operations. Uphold and exceed guest expectations, ensuring outstanding service…
Duties: Oversees and supervises kitchen staff as required. Cooking and training on menus. Assists with menu planning, inventory, and management of supplies. Ensures that food is of high quality, and that the kitchen is in good condition. Keeps stations clean…
Duties: Operational Excellence: Supervise and support the smooth running of daily restaurant operations. Open and close shifts in accordance with standard operating procedures. Monitor and maintain service standards to exceed guest expectations. Collaborate with the kitchen team to ensure food…
Duties: Ensure that all guests have a tailor made guest experience that is a world class by understanding their personal needs through interaction. Take full responsibility for the running of the Guest Delight Division including the following: Warm Welcome to…
Duties: Manages all day to day operations of the pastry and bakery section of the kitchen. Coordinates activities of Commis Chefs engaged in confectionary reparation. Inspecting raw materials before use and record observations on the checklist. Supervise and coordinate all…
Duties: Planning, organizing, and developing the working plan Establishing deadlines, and monitoring progress while identifying and resolving issues that may arise. Creating and implementing maintenance procedures as required. Ensuring maintenance of all machinery as per its working standards Ensure machinery/tools…
Duties: Operational Excellence: Supervise and support the smooth running of daily restaurant operations. Open and close shifts in accordance with standard operating procedures. Monitor and maintain service standards to exceed guest expectations. Collaborate with the kitchen team to ensure food…
Duties: Prepare a wide variety of goods such as cakes, cookies, pies, bread etc. following traditional and modern recipes. Create new and exciting desserts to renew our menus and engage the interest of customers. Decorate pastries using different icings, toppings…