Job Description

Duties:Making reservations and preparing rate proposals.
Ensure accurate records about guests bookings, payments, and any additional information that team members might need when interacting with a guest.
Answer reservations calls
Up-selling, by informing guests of special packages, or higher room category.
Assist & maintain an efficient administration system within the department.
Ensure all quotations are followed up
Actively endeavour to seek and resolve guest complaints
Inform other departments and follow up with regards to special instructions / facilities.
Establish and quote rates
Assist with the booking of transfers, and other outlet requests and reservations
Report any rate, system discrepancy to the Reservations Manager
Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
Making sure all internal worksheets are actioned and updated daily
Ensure accurate and detailed capturing of bookings.
Manage any guest feedback to necessary department.
Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.
Ensure reservations vouchers have been recorded and allocated correctly.Requirements:Matric & a formal qualification
At least 4 years experience in Reservations
Previous Hospitality experience is required
Reservations Programs including Opera Cloud experience
Quality focussed
Great communication skills, written and verbal
Energetic and friendly personality
A positive and professional attitude

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