Craven Cottage CC
Job Summary Duties: Create detailed, personalized, and cost effective travel itineraries for high end clientele. Manage the entire booking process from initial enquiry and quotation to finalizing documentation and post travel follow up. Liaise with lodges, hotels, and destination management…
Job Summary Duties: Develop and implement comprehensive sales and marketing strategies that align with the business objectives, target market and competitive landscape, identifying opportunities for revenue growth and market expansion. Oversee the brand identity and positioning, ensuring consistency in messaging,…
Job Summary Duties: Coordinate daily Front of the House restaurant operations Deliver superior service and maximize guest satisfaction Respond efficiently and accurately to guest complaints Organize rosters and supervise shifts Ensure compliance with sanitation and safety regulations Engage with the…
Job Summary Requirements: Grade 12 Diploma or certification in Culinary Arts or Professional Cookery (or equivalent qualification). At least 3–5 years of experience in a professional kitchen, including at least 1–2 years in a supervisory chef role. Experience in menu…
Job Summary Duties: Lead, train, and mentor the culinary staff; create staff schedules; and ensure all team members are working harmoniously. Ensure food is prepared efficiently and to high quality standards; develop and enforce Standard Operating Procedures (SOPs) for maximum…
Job Summary Duties: Sales & Itinerary Design: Design bespoke itineraries across Southern Africa (e.g. South Africa, Botswana, Zimbabwe, Zambia, Mozambique, Eswatini, Lesotho) Handle inbound enquiries from international trade partners Provide accurate, creative, and well presented proposals within agreed turnaround times…
Job Summary Duties: Sales & Itinerary Design: Design bespoke itineraries across Southern Africa (e.g. South Africa, Botswana, Zimbabwe, Zambia, Mozambique, Eswatini, Lesotho) Handle inbound enquiries from international trade partners Provide accurate, creative, and well presented proposals within agreed turnaround times…
Job Summary Duties: Client Consultation: Conduct in depth consultations with high end clients to understand their travel preferences, interests, and specific requirements. Customized Itinerary Design: Create highly personalized travel itineraries, including luxury accommodations, private transportation, exclusive experiences and dining reservations,…
Job Summary Duties: Menu Development: Collaborate with the Executive Chef to design and update pastry menus. Develop innovative and seasonal dessert offerings that align with the lodge's culinary vision. Operational Management: Supervise pastry preparation and presentation to ensure consistency and…
Job Summary Duties: Lead Intake Support: Check visa and travel restriction requirements for new enquiries. Support with any pre qualification research if required. Research & Quote Support: Conduct research on hotels, tours, excursions, and experiences. Gather quotes from suppliers. Provide…
Job Summary Duties: Ensure section stock levels are accurate and requisitioned as required in line with SOPs. Plan, prepare, and hand over mise en place in accordance with SOPs. Prepare all food in line with approved recipes Set up and…
Job Summary Duties: Portfolio Strategy Development: Lead the creation and execution of a holistic marketing strategy that encompasses all Products / services within the portfolio. Align marketing objectives with business goals to drive growth and market share. Agency Management: Oversee…
Job Summary Duties: Support the outlet management in the day to day operation; being actively present in the operation and dealing with guests during peak mealtimes. Control and manage the operating equipment store, including the purchasing and issuing of operating…
Job Summary Duties: Taking and confirming reservations via phone, email, or online systems. Providing information, answering questions, and addressing guest preferences for a memorable experience. Liaising with F&B, kitchen, and operations teams to ensure smooth service. processing cancellations, modifications and…
Job Summary Duties: Deliver warm, intuitive, and highly personalized service from pre arrival through to departure. Maintain exceptional administrative standards, updating reservations, profiles, and guest correspondence accurately and timeously. Liaise with guests according to the service, communication and turnaround standards…
Job Summary Responsibilities: Staff Management: Supervising F&B staff. Scheduling staff to meet operational needs and ensure adequate coverage during peak hours. Performance evaluations, coaching, and disciplinary actions when necessary. Motivating and developing staff to achieve service excellence. Operational Management: Managing…
Job Summary Duties: Sales & Itinerary Design: Design bespoke itineraries across Southern Africa (e.g. South Africa, Botswana, Zimbabwe, Zambia, Mozambique, Eswatini, Lesotho) Handle inbound enquiries from international trade partners Provide accurate, creative, and well presented proposals within agreed turnaround times…
Job Summary Duties: Supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage and follow up on guest request. Provide accurate information to guests in a courteous manner; fill all reasonable guests request and…
Job Summary Duties: Planning, Forecasting and Budgeting the revenues and cost for the department. Staffing and scheduling of the associates and allocation of duties to ensure the maximisation of associate productivity and minimise payroll costs. Create a work environment that…
Job Summary Duties: Develop creative assets for digital, print and video media, ensuring consistency, aesthetic appeal and alignment with the company’s visual identity and strategic goals. Branding & Identity: Develop and maintain logos, typography, colour palettes and brand guidelines. Marketing…
Job Summary Duties: Effectively lead the on the ground operational team in alignment with group’s core values and company policies. Maintain strong communication with the team and across all levels of management to ensure cohesive operations. Deliver and maintain high…
Job Summary Duties: Quote, book, amend and manage domestic and regional flights Arrange road transfers, air transfers, charters, and scenic flights Manage supplier relationships and negotiate preferred rates Apply margins and commissions in line with agreed pricing strategy Support reservations…
Job Summary Duties Executive Management Support Compliance – Lodges: Maintain ongoing communication with each General Manager to ensure all liquor, firearm, operating and tourism licenses are valid and compliant per property. Conduct regular spot checks with General Managers to ensure…
Job Summary Duties: Assess client needs in terms of special interests, special needs and affordability/budget Quoting of all services requested by clients within the required turnaround time Reservations of all services requested by clients Respond to written requests and provide…
Job Summary Duties: Greeting, directing, and assisting with all inquiries. Booking restaurants, tours, events, and transportation. Providing recommendations on attractions, nightlife, and services. Arranging transport, managing mail/deliveries, organizing special requests (flowers, gifts). Handling complaints and unexpected issues with professionalism. Liaising…
Job Summary Duties: Ensure consistency in services and products offered. Monitor staff and patron activities to ensure that liquor regulations are obeyed. Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the…
Job Summary Responsibilities: Develop relationships with the Sales Agents Generate and grow sales by securing, costing, and presenting journeys to sales agents in a timely manner Foster and build strong relationships with sales agents to strengthen the bond and partnership,…
Job Summary Duties: Capable of running service Understand the food that is being served. Train and roster their staff compliment. The Manager will be responsible for managing the following departments: Waiters / Runners / Baristas / Cleaners / Reception &…
Job Summary Responsibilities: Oversee the daily production of pastries and artisanal breads, ensuring consistent quality and presentation to meet the standards of our 5* restaurant. Demonstrate the ability to handle large baking volumes during peak periods, efficiently meeting the demands…
Job Summary Duties: Supervise and coordinate the day to day operations of all food and beverage outlets. Ensure consistent delivery of exceptional guest service across all F&B areas. Support and lead service teams, providing guidance, motivation, and training. Handle guest…
Job Summary Duties: Training Coordination & Scheduling: Build and maintain the annual training calendar. Schedule trainers, classrooms, equipment and employee availability (avoiding off days and weekends where applicable). Issue invitations, joining instructions and track RSVPs and attendance. Coordinate external providers…
Job Summary Duties: Hiring and training staff to cook their dishes Expediting orders to maintain a steady flow of dishes and creating dishes to add to the menu. Planning and directing food preparation and culinary activities. Modifying menus or create…
Job Summary Duties: Guest Experience: Personally welcome VIP guests, repeat guests and special occasion stays, ensuring tailored attention. Oversee the entire check in and check out process, ensuring efficiency and a warm, professional standard. Manage guest complaints and feedback, resolving…
Job Summary Duties: Prepare alcohol or non alcohol beverages for bar and restaurant patrons Interact with customers, take orders and serve drinks and snacks Assess customers’ needs and preferences and make recommendations Mix and prepare ingredients for cocktails Plan and…
Job Summary Duties: Greet all spa guests with warmth and professionalism Provide guided tours of the spa and facilities Assist guests with check in/check out procedures and locker allocations Ensure refreshment areas are stocked and lounge areas are neat and…
Job Summary Duties: Welcome and assist guests with their luggage upon arrival and departure. Transport guests to and from the hotel in a safe and courteous manner. Provide information about the hotel’s facilities, local attractions, and services. Maintain the cleanliness…
Job Summary Duties: Meet and greet, check in, check out and assist in the Restaurant & Reception area. Assist with Restaurant sales, Curio sales, Bar Sales, Day sheets, Stock takes, Month end reports and occasional Accommodation Bookings. Answer the telephone…
Job Summary Duties: Running the lodge kitchen Controlling weekly orders Waste and breakages management Ensuring the kitchen functions smoothly Training staff members and educating them on the menu Act as the leader in the Kitchen Ensure that all orders are…
Job Summary Duties: Assist with mise en place preparation and arranging food as instructed by the Sous or Head Chef. Monitor food quality and presentation, ensuring consistency with the standards Assist in preparing food requisitions and coordinate inter kitchen transfers.…
Job Summary Duties: Ensure that all company policies, procedures and standard operating processes are adhered to Efficiently run the kitchen Ensure that the preparation, cooking & preparation of all meals are per company standard, i.e. in quality, quantity & safety…
Job Summary Duties: Capable of running service Understand the food that is being served. Train and roster their staff compliment. The Manager will be responsible for managing the following departments: Waiters / Runners / Baristas / Cleaners / Reception &…
Job Summary Duties: Capable of running service Understand the food that is being served. Train and roster their staff compliment. The Manager will be responsible for managing the following departments: Waiters / Runners / Baristas / Cleaners / Reception &…
Job Summary Responsibilities: Guest Experience Excellence: Deliver a refined yet warm service, ensuring every guest enjoys a world class dining experience. Leadership & Team Development: Train, mentor, and inspire a high performance team that anticipates guest needs and embodies the…
Job Summary Duties: Brand & Campaign Execution: Implement and uphold the estate’s luxury brand strategy and visual identity. Deliver integrated campaigns that drive wine sales, bookings and guest engagement. Conduct ongoing market/competitor analysis and identify opportunities for differentiation. Digital Marketing…
Job Summary Duties: Payroll: Prepare and process monthly payrolls for all permanent, temporary and seasonal staff. Verify hours worked, overtime, tips, commissions, and allowances from time and attendance systems. Capture new hires, terminations, promotions, and salary adjustments accurately. Validate all…
Job Summary Duties: Oversees all kitchen operations to ensure smooth and efficient service. Manages and trains kitchen staff, conducts performance management, and provides guidance. Ensures all dishes meet high standards of quality, presentation, and hygiene. Manages ordering, stock rotation, and…
Job Summary Duties: Section Management: Take full ownership of a designated kitchen section (e.g., meat, fish, sauce, garnish). Ensure that mise en place is completed efficiently and to perfection. Monitor food production to ensure quality, consistency, and timely delivery during…
Job Summary Duties: Manage day to day administration including schedules, timesheets, rosters, and staff documentation. Maintain and update SOPs, compliance files, and audit preparation documents. Support procurement processes, including supplier communication and purchase order management. Assist with data capture, stock…
Job Summary Duties: Manages service aspects in all food and beverage assigned areas and events. Manages all F&B outlets to ensure proper room preparation, including set up of tables, chairs, table settings, glassware, etc. Confirms that all service staff are…
Job Summary Duties: Security Management: Develop, implement, and maintain comprehensive security policies, procedures and protocols aligned with best practices and legal requirements. Oversee the day to day security operations of the entire estate, including access control, perimeter security, visitor management…
Job Summary Requirements: Grade 12 Diploma or certification in Culinary Arts or Professional Cookery (or equivalent qualification). At least 3–5 years of experience in a professional kitchen, including at least 1–2 years in a supervisory chef role. Experience in menu…
Job Summary Requirements: Grade 12 Degree / Diploma in Tourism Travel Consulting and Travel Management experience in inbound travel Extensive knowledge of Southern Africa Fluent German speaker (NON NEGOTIABLE) Experience in making travel arrangements and handling reservations Strong customer service…
Job Summary Duties: Effectively lead the on the ground operational team in alignment with group’s core values and company policies. Maintain strong communication with the team and across all levels of management to ensure cohesive operations. Deliver and maintain high…
Job Summary Duties: Oversees and supervises kitchen staff as required. Cooking and training on menus. Assists with menu planning, inventory, and management of supplies. Ensures that food is of high quality, and that the kitchen is in good condition. Keeps…
Job Summary Duties: Plan, coordinate, and oversee daily kids’ entertainment and activity programs, including themed days, arts and crafts, sports, games, and special events. Supervise and motivate a team of activity hosts, lifeguards, and childcare attendants to deliver safe, engaging,…
Job Summary Duties: Ensure that opening and closing procedures are followed precisely, and daily shift procedures are completed. Manage table allocations efficiently, ensuring guest satisfaction and equitable distribution between restaurant stations. Ensure all guest orders are taken per SOPs, promoting…
Job Summary Duties: Responsible for FOH duties and ensuring excellent guest relations Responsible for helping the restaurant meet service, sales, and profit objectives Supervising and directing associates in daily work activities Ensuring proper training of employees Maintaining good customer and…
Job Summary Duties: Overseeing the day to day operations of the restaurant, including managing the dining area, staff, and customer service. Leading and motivating a team of talented individuals, ensuring a harmonious work environment. Implementing and maintaining exceptional service standards,…
Job Summary Duties: Menu design & costings for lodge dining (bush breakfasts, boma dinners, fine dining plating). Cost control, waste reduction, and ordering efficiency. Procurement & stock control with limited deliveries. Planning essential. Controlling the departmental budget by staying within…