Craven Cottage CC
Job Summary Duties: Taking and confirming reservations via phone, email, or online systems. Providing information, answering questions, and addressing guest preferences for a memorable experience. Liaising with F&B, kitchen, and operations teams to ensure smooth service. processing cancellations, modifications and…
Job Summary Duties: Deliver warm, intuitive, and highly personalized service from pre arrival through to departure. Maintain exceptional administrative standards, updating reservations, profiles, and guest correspondence accurately and timeously. Liaise with guests according to the service, communication and turnaround standards…
Job Summary Responsibilities: Staff Management: Supervising F&B staff. Scheduling staff to meet operational needs and ensure adequate coverage during peak hours. Performance evaluations, coaching, and disciplinary actions when necessary. Motivating and developing staff to achieve service excellence. Operational Management: Managing…
Job Summary Duties: Sales & Itinerary Design: Design bespoke itineraries across Southern Africa (e.g. South Africa, Botswana, Zimbabwe, Zambia, Mozambique, Eswatini, Lesotho) Handle inbound enquiries from international trade partners Provide accurate, creative, and well presented proposals within agreed turnaround times…
Job Summary Duties: Supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage and follow up on guest request. Provide accurate information to guests in a courteous manner; fill all reasonable guests request and…
Job Summary Duties: Planning, Forecasting and Budgeting the revenues and cost for the department. Staffing and scheduling of the associates and allocation of duties to ensure the maximisation of associate productivity and minimise payroll costs. Create a work environment that…
Job Summary Duties: Develop creative assets for digital, print and video media, ensuring consistency, aesthetic appeal and alignment with the company’s visual identity and strategic goals. Branding & Identity: Develop and maintain logos, typography, colour palettes and brand guidelines. Marketing…
Job Summary Duties: Effectively lead the on the ground operational team in alignment with group’s core values and company policies. Maintain strong communication with the team and across all levels of management to ensure cohesive operations. Deliver and maintain high…
Job Summary Duties: Quote, book, amend and manage domestic and regional flights Arrange road transfers, air transfers, charters, and scenic flights Manage supplier relationships and negotiate preferred rates Apply margins and commissions in line with agreed pricing strategy Support reservations…
Job Summary Duties Executive Management Support Compliance – Lodges: Maintain ongoing communication with each General Manager to ensure all liquor, firearm, operating and tourism licenses are valid and compliant per property. Conduct regular spot checks with General Managers to ensure…
Job Summary Duties: Assess client needs in terms of special interests, special needs and affordability/budget Quoting of all services requested by clients within the required turnaround time Reservations of all services requested by clients Respond to written requests and provide…
Job Summary Duties: Greeting, directing, and assisting with all inquiries. Booking restaurants, tours, events, and transportation. Providing recommendations on attractions, nightlife, and services. Arranging transport, managing mail/deliveries, organizing special requests (flowers, gifts). Handling complaints and unexpected issues with professionalism. Liaising…
Job Summary Duties: Ensure consistency in services and products offered. Monitor staff and patron activities to ensure that liquor regulations are obeyed. Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the…
Job Summary Responsibilities: Develop relationships with the Sales Agents Generate and grow sales by securing, costing, and presenting journeys to sales agents in a timely manner Foster and build strong relationships with sales agents to strengthen the bond and partnership,…
Job Summary Duties: Capable of running service Understand the food that is being served. Train and roster their staff compliment. The Manager will be responsible for managing the following departments: Waiters / Runners / Baristas / Cleaners / Reception &…
Job Summary Responsibilities: Oversee the daily production of pastries and artisanal breads, ensuring consistent quality and presentation to meet the standards of our 5* restaurant. Demonstrate the ability to handle large baking volumes during peak periods, efficiently meeting the demands…
Job Summary Duties: Supervise and coordinate the day to day operations of all food and beverage outlets. Ensure consistent delivery of exceptional guest service across all F&B areas. Support and lead service teams, providing guidance, motivation, and training. Handle guest…
Job Summary Duties: Training Coordination & Scheduling: Build and maintain the annual training calendar. Schedule trainers, classrooms, equipment and employee availability (avoiding off days and weekends where applicable). Issue invitations, joining instructions and track RSVPs and attendance. Coordinate external providers…
Job Summary Duties: Hiring and training staff to cook their dishes Expediting orders to maintain a steady flow of dishes and creating dishes to add to the menu. Planning and directing food preparation and culinary activities. Modifying menus or create…
Job Summary Duties: Guest Experience: Personally welcome VIP guests, repeat guests and special occasion stays, ensuring tailored attention. Oversee the entire check in and check out process, ensuring efficiency and a warm, professional standard. Manage guest complaints and feedback, resolving…
Job Summary Duties: Prepare alcohol or non alcohol beverages for bar and restaurant patrons Interact with customers, take orders and serve drinks and snacks Assess customers’ needs and preferences and make recommendations Mix and prepare ingredients for cocktails Plan and…
Job Summary Duties: Greet all spa guests with warmth and professionalism Provide guided tours of the spa and facilities Assist guests with check in/check out procedures and locker allocations Ensure refreshment areas are stocked and lounge areas are neat and…
Job Summary Duties: Welcome and assist guests with their luggage upon arrival and departure. Transport guests to and from the hotel in a safe and courteous manner. Provide information about the hotel’s facilities, local attractions, and services. Maintain the cleanliness…
Job Summary Duties: Meet and greet, check in, check out and assist in the Restaurant & Reception area. Assist with Restaurant sales, Curio sales, Bar Sales, Day sheets, Stock takes, Month end reports and occasional Accommodation Bookings. Answer the telephone…
Job Summary Duties: Running the lodge kitchen Controlling weekly orders Waste and breakages management Ensuring the kitchen functions smoothly Training staff members and educating them on the menu Act as the leader in the Kitchen Ensure that all orders are…
Job Summary Duties: Assist with mise en place preparation and arranging food as instructed by the Sous or Head Chef. Monitor food quality and presentation, ensuring consistency with the standards Assist in preparing food requisitions and coordinate inter kitchen transfers.…
Job Summary Duties: Ensure that all company policies, procedures and standard operating processes are adhered to Efficiently run the kitchen Ensure that the preparation, cooking & preparation of all meals are per company standard, i.e. in quality, quantity & safety…
Job Summary Duties: Capable of running service Understand the food that is being served. Train and roster their staff compliment. The Manager will be responsible for managing the following departments: Waiters / Runners / Baristas / Cleaners / Reception &…
Job Summary Duties: Capable of running service Understand the food that is being served. Train and roster their staff compliment. The Manager will be responsible for managing the following departments: Waiters / Runners / Baristas / Cleaners / Reception &…
Job Summary Responsibilities: Guest Experience Excellence: Deliver a refined yet warm service, ensuring every guest enjoys a world class dining experience. Leadership & Team Development: Train, mentor, and inspire a high performance team that anticipates guest needs and embodies the…
Job Summary Duties: Brand & Campaign Execution: Implement and uphold the estate’s luxury brand strategy and visual identity. Deliver integrated campaigns that drive wine sales, bookings and guest engagement. Conduct ongoing market/competitor analysis and identify opportunities for differentiation. Digital Marketing…
Job Summary Duties: Payroll: Prepare and process monthly payrolls for all permanent, temporary and seasonal staff. Verify hours worked, overtime, tips, commissions, and allowances from time and attendance systems. Capture new hires, terminations, promotions, and salary adjustments accurately. Validate all…
Job Summary Duties: Oversees all kitchen operations to ensure smooth and efficient service. Manages and trains kitchen staff, conducts performance management, and provides guidance. Ensures all dishes meet high standards of quality, presentation, and hygiene. Manages ordering, stock rotation, and…
Job Summary Duties: Section Management: Take full ownership of a designated kitchen section (e.g., meat, fish, sauce, garnish). Ensure that mise en place is completed efficiently and to perfection. Monitor food production to ensure quality, consistency, and timely delivery during…
Job Summary Duties: Manage day to day administration including schedules, timesheets, rosters, and staff documentation. Maintain and update SOPs, compliance files, and audit preparation documents. Support procurement processes, including supplier communication and purchase order management. Assist with data capture, stock…
Job Summary Duties: Manages service aspects in all food and beverage assigned areas and events. Manages all F&B outlets to ensure proper room preparation, including set up of tables, chairs, table settings, glassware, etc. Confirms that all service staff are…
Job Summary Duties: Security Management: Develop, implement, and maintain comprehensive security policies, procedures and protocols aligned with best practices and legal requirements. Oversee the day to day security operations of the entire estate, including access control, perimeter security, visitor management…
Job Summary Requirements: Grade 12 Diploma or certification in Culinary Arts or Professional Cookery (or equivalent qualification). At least 3–5 years of experience in a professional kitchen, including at least 1–2 years in a supervisory chef role. Experience in menu…
Job Summary Requirements: Grade 12 Degree / Diploma in Tourism Travel Consulting and Travel Management experience in inbound travel Extensive knowledge of Southern Africa Fluent German speaker (NON NEGOTIABLE) Experience in making travel arrangements and handling reservations Strong customer service…
Job Summary Duties: Effectively lead the on the ground operational team in alignment with group’s core values and company policies. Maintain strong communication with the team and across all levels of management to ensure cohesive operations. Deliver and maintain high…
Job Summary Duties: Oversees and supervises kitchen staff as required. Cooking and training on menus. Assists with menu planning, inventory, and management of supplies. Ensures that food is of high quality, and that the kitchen is in good condition. Keeps…
Job Summary Duties: Plan, coordinate, and oversee daily kids’ entertainment and activity programs, including themed days, arts and crafts, sports, games, and special events. Supervise and motivate a team of activity hosts, lifeguards, and childcare attendants to deliver safe, engaging,…
Job Summary Duties: Ensure that opening and closing procedures are followed precisely, and daily shift procedures are completed. Manage table allocations efficiently, ensuring guest satisfaction and equitable distribution between restaurant stations. Ensure all guest orders are taken per SOPs, promoting…
Job Summary Duties: Responsible for FOH duties and ensuring excellent guest relations Responsible for helping the restaurant meet service, sales, and profit objectives Supervising and directing associates in daily work activities Ensuring proper training of employees Maintaining good customer and…
Job Summary Duties: Overseeing the day to day operations of the restaurant, including managing the dining area, staff, and customer service. Leading and motivating a team of talented individuals, ensuring a harmonious work environment. Implementing and maintaining exceptional service standards,…
Job Summary Duties: Menu design & costings for lodge dining (bush breakfasts, boma dinners, fine dining plating). Cost control, waste reduction, and ordering efficiency. Procurement & stock control with limited deliveries. Planning essential. Controlling the departmental budget by staying within…
Job Summary Requirements: Grade 12 Diploma in Hotel or Food & Beverage Management At least 4 years food and beverage service experience in a 4/5* Hotel Restaurant of which 2 years should be in a management or supervision role. Computer…
Job Summary Duties: Leadership & Operations: Oversee daily operations of the spa and fitness centre, ensuring exceptional service and seamless coordination across all touchpoints. Lead, train, and inspire a multidisciplinary team of therapists, instructors, and wellness professionals. Uphold and enforce…
Job Summary Duties: Ensuring Excellent Guest Service: Providing excellent guest service and soliciting guest feedback. Effectively addressing guest concerns and complaints. Empowering employees to deliver exceptional service. Prioritizing guest satisfaction and continuous improvement. Providing feedback to improve service performance. Reviewing…
Job Summary Duties: Leadership & Operations: Manage daily operations of the estate’s flagship farm to table restaurant, ensuring smooth service and operational efficiency. Recruit, train, and mentor front of house staff to deliver warm, knowledgeable, and polished service. Maintain the…
Job Summary Duties: Lead Brand Strategy: Evolve brand positioning to align with the ultra luxury market while staying true to our unique heritage and values Website & Digital Elevation: Oversee the redevelopment of our website and digital assets with a…
Job Summary Duties: Review the day sheet at the beginning of each shift and brief servers on guest movements, special occasions, and dietary requirements. Ensure that opening and closing procedures are followed precisely, and daily shift procedures are completed. Prepare…
Job Summary Duties: Gain a thorough understanding of the restaurant’s concept, brand positioning and F&B offerings. Develop and execute strategies that bring the restaurant vision to life. Clearly communicate the concept and expectations to the team for alignment and buy…
Job Summary Duties: Operational Management with guest satisfaction being the main focus Oversee day to day operations of all F&B outlets Ensure smooth coordination between kitchen and service teams Monitor service quality, guest satisfaction and operational efficiency, implementing continuous improvements.…
Job Summary Duties: Management of accounts Financial reporting, monthly and annually, to CEO and Board Level Creditors, Debtors, Reconciliations and Cash Management Financial Policies, procedures and all internal controls Cash Flow forecasting Payroll for total staff complement when necessary Statutory…
Job Summary Duties: To assist with leading and organising the Food & Beverage team Supporting the outlet management in the day to day operation; being actively present in the operation and dealing with guests during peak mealtimes. Planning and executing…
Job Summary Duties: Design and manage bespoke itineraries across South Africa, Namibia, Botswana, Zimbabwe, Zambia and Mozambique Communicate with international travel advisors and partners, ensuring every detail reflects our luxury standards Prepare accurate quotations, confirm supplier bookings and manage files…
Job Summary Duties:Ensure full compliance with all company policies, procedures and standard operating procedures Attend management meetings and conduct regular staff briefings to ensure effective communication across the team. Assist in planning, directing, and controlling restaurant operations, including staff rostering…
Job Summary Duties:Manage daily reservation system operations and bookings Handle all reservation inquiries via phone, email, and online platforms Process and confirm reservations accurately and efficiently Maintain guest database and reservation records Process invoicing for reservations, deposits, and special bookings…
Job Summary Duties: Operate and maintain tractors and other farm machinery safely and efficiently Assist with vineyard activities such as spraying, soil preparation, and harvesting Transport equipment, materials, and produce around the farm as required Perform basic maintenance and report…
Job Summary Lodge Manager: Assume full responsibility for the overall property operations. Meet with the General Manager as required and update on property operations. Be a key ambassador of the brand including hosting site inspections, communicating with the market and…
Job Summary Duties: Front Office: Ensure smooth operation of the reception area Ensure guests are greeted, welcome drinks, checked in, assisted with their luggage, and shown to their rooms Ensure that guests activities are booked and that their requests are…
Job Summary Duties: To ensure the efficient and profitable running of the kitchen under the leadership of the Executive Chef. Versatile and able to work all sections Must be consistent in delivering exceptionally high quality meals in a fast paced…
Job Summary Duties: Kitchen Operations & Food Preparation: Lead and mentor the kitchen team to consistently deliver high quality, flavour forward dishes. Design and execute seasonal menus that reflect global inspiration and local ingredients, aligned with the restaurant’s shared dining…
Job Summary Duties: Ensure consistency in services and products offered. Monitor staff and patron activities to ensure that liquor regulations are obeyed. Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the…
Job Summary Duties: Service Supervisor: Ensure consistency in services and products offered. Monitor staff and patron activities to ensure that liquor regulations are obeyed. Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring…
Job Summary Duties: Oversee, manage and maintain all areas relating to maintenance, so as to ensure effective hotel operational requirements Plan, supervise and conduct the maintenance and service schedules of relevant hotel equipment and fleet of vehicles within the group…
Job Summary Duties: Greeting & seating guests Passing out menus Taking phone calls Maintaining a waitlist Directing customers to coatrooms, restrooms or a waiting area Relaying orders to the kitchen Notifying supervisors of large parties Distributing reservations among waiter stations…
Job Summary Duties: Greet guests, assist with check in and check out, and provide information about hotel amenities and local attractions. Address guest complaints and issues promptly and professionally, ensuring a positive experience. Manage room bookings, take new reservations, and…
Job Summary Duties: Greet guests, escort them to tables, present menus, and take food and drink orders, ensuring accuracy. Communicate orders to the kitchen, ensure accuracy, and deliver food and beverages to customers promptly. Memorize the menu to answer questions…
Job Summary Duties: Greeting & seating guests Passing out menus Taking phone calls Maintaining a waitlist Directing customers to coatrooms, restrooms or a waiting area Relaying orders to the kitchen Notifying supervisors of large parties Distributing reservations among waiter stations…
Job Summary Duties: Ensure that all guests have a tailor made guest experience that is a world class by understanding their personal needs through interaction. Take full responsibility for the running of the Guest Delight Division including the following: Warm…
Job Summary Duties: Greet customers, answer their questions, and help them find a comfortable spot at the bar or a table. Organize seating, manage waitlists and optimize table turnover to maximize the bar's capacity. Work closely with servers and bartenders…
Job Summary Duties: Deliver a high quality menu and motivate our staff to provide excellent customer service. Responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. Ensure efficient a ’la Carte restaurant operation, as well as maintain high production,…
Job Summary Duties: Achieve company objectives and revenue budgets by actively prospecting and securing new business Manage sales activities by planning and executing robust sales strategies Give input regarding setting rate strategies aligned with budget goals. Proactively drive new business…
Job Summary Duties: Conceptual design: Develop original, on brand ideas that elevate our identity. Day to day design: Produce high quality assets across social media, brochures, digital, advertising and lodge collateral. Brand development: Extend and refine visual language across print…
Job Summary Duties: Hiring, training, and motivating employees. Ensuring employees follow company policies and are punctual. Handling guest complaints and feedback and ensuring high standards of service are met. Supervising day to day activities, which can include cashiering, loss prevention,…
Job Summary Requirements: Grade 12 Diploma in Hotel or Food & Beverage Management At least 4 years food and beverage service experience in a 4/5* Hotel Restaurant of which 2 years should be in a management or supervision role. Computer…
Job Summary Duties: Prepare alcohol or non alcohol beverages for bar and restaurant patrons Interact with customers, take orders and serve drinks and snacks Assess customers’ needs and preferences and make recommendations Mix and prepare ingredients for cocktails Plan and…
Job Summary Duties: Ensure full compliance with all company policies, procedures and standard operating procedures Attend management meetings and conduct regular staff briefings to ensure effective communication across the team. Assist in planning, directing, and controlling restaurant operations, including staff…
Job Summary Duties: Gain a thorough understanding of the restaurant’s concept, brand positioning and F&B offerings. Develop and execute strategies that bring the restaurant vision to life. Clearly communicate the concept and expectations to the team for alignment and buy…
Job Summary Duties: Manage beverage and operating equipment stock across outlets. Oversee inventory reporting, stocktaking, and month end financial reconciliation. Maintain and update systems (EMC, Micros Simphony, MyInventory) to ensure accuracy. Collaborate with chefs and beverage teams on menu and…
Job Summary Duties: Contribute to producing and driving an annual business plan for the F&B department incorporating a yearly marketing plan and an associated budget. Assists to compiling an annual financial budget for the F&B department with the input of…
Job Summary Duties: Administrative Duties: Manage and maintain records of staff schedules, leave requests, and attendance logs Handle general correspondence, phone calls, and emails in a professional and timely manner Prepare and maintain reports including daily revenue summaries, petty cash…
Job Summary Duties: Develop and execute comprehensive marketing strategies tailored to each area of hospitality, including dining, accommodations, and spa services. Collaborate with cross functional teams to ensure alignment between marketing initiatives and overall business objectives. Manage digital marketing channels,…
Job Summary Duties: Handles incoming phone calls and online requests to book, modify, or cancel guest reservations. Keeps the reservation system organized, accurate, and up to date, identifying and correcting errors. Answers guest inquiries regarding availability, menu options, and other…
Job Summary Duties: Planning, quoting and designing journeys throughout Southern and East Africa timeously and accurately Managing all aspects of tours from quoting through to post tour file closure Ensuring your in country guest tours run smoothly and without error…
Job Summary Duties: Coordinate daily Front of the House restaurant operations Deliver superior service and maximize guest satisfaction Respond efficiently and accurately to guest complaints Organize rosters and supervise shifts Ensure compliance with sanitation and safety regulations Engage with the…
Job Summary Duties: Ensure the efficient structuring of the modules to be covered in the course. Ensuring that students are aware of the daily activities and general schedule Update lectures / training material on a regular basis with Head Trainer.…
Job Summary Duties: Assist in organising and coordinating daily kitchen operations. Support in supervising and training kitchen staff. Manage stock control and inventory levels. Ensure supplies and equipment are adequately maintained. Contribute to the implementation of effective operational procedures to…
Job Summary Duties: Support the outlet management in the day to day operation; being actively present in the operation and dealing with guests during peak mealtimes. Control and manage the operating equipment store, including the purchasing and issuing of operating…
Job Summary Duties: Guest Greeting & Welcome: Greet guests warmly upon arrival, provide a friendly first impression, and direct them to the host stand or waiting area. Reservations & Seating: Manage the reservation system, accurately record walk ins, and assign…
Job Summary Duties: Ensure satisfaction and comfort of each guest. Greet all guests and assist them with check in and check out. Process accurate payment for guest accounts Maintain a positive attitude and friendly demeanour. Respond to all guest questions…
Job Summary Duties: Oversee culinary operations across properties or departments. Develop and implement food strategies and SOPs. Mentor Head Chefs and Sous Chefs. Monitor quality, cost control, and guest satisfaction. Represent the culinary team in executive meetings. Control and direct…
Job Summary Duties: Design and deliver innovative, seasonal menus showcasing the best of local and sustainable produce. Lead, mentor, and inspire a small, passionate kitchen team. Collaborate closely with hotel leadership to create memorable guest experiences. Uphold the highest standards…
Job Summary Duties: Provide play based early education for young kids in a remote reserve setting. Design and grow a nature based micro school Develop and deliver daily learning activities, routines, and developmental goals from scratch. Requirements: Early Childhood Development…
Job Summary Duties: Greeting members, coordinating services and concierge requests, managing lounge areas and offering personal services Greeting members, escorting them and proactively assisting with a wide range of personal requests. Maintaining the club lounge, preparing and serving refreshments and…
Job Summary Duties: Develop and manage client relationships Convert enquires into bookings Promote properties Achieve sales targets through calls & sales trips Building and maintaining relationships with existing and new clients, including corporate, leisure, and specialized travel groups. Driving sales…
Job Summary Duties: Events: Plan Year Calendar (Major Events & Minor Restaurant Observances) Plan any Bridal shows during the year Establish dates and block on Apex Request rates for event packages from reservations Check marketing collateral received by Head office,…
Job Summary Responsibilities: Oversee the daily production of pastries and artisanal breads, ensuring consistent quality and presentation to meet the standards of our 5* restaurant. Demonstrate the ability to handle large baking volumes during peak periods, efficiently meeting the demands…