Craven Cottage CC
Job Summary Duties: Leadership & Operations: Oversee daily operations of the spa and fitness centre, ensuring exceptional service and seamless coordination across all touchpoints. Lead, train, and inspire a multidisciplinary team of therapists, instructors, and wellness professionals. Uphold and enforce…
Job Summary Duties: Ensuring Excellent Guest Service: Providing excellent guest service and soliciting guest feedback. Effectively addressing guest concerns and complaints. Empowering employees to deliver exceptional service. Prioritizing guest satisfaction and continuous improvement. Providing feedback to improve service performance. Reviewing…
Job Summary Duties: Leadership & Operations: Manage daily operations of the estate’s flagship farm to table restaurant, ensuring smooth service and operational efficiency. Recruit, train, and mentor front of house staff to deliver warm, knowledgeable, and polished service. Maintain the…
Job Summary Duties: Lead Brand Strategy: Evolve brand positioning to align with the ultra luxury market while staying true to our unique heritage and values Website & Digital Elevation: Oversee the redevelopment of our website and digital assets with a…
Job Summary Duties: Review the day sheet at the beginning of each shift and brief servers on guest movements, special occasions, and dietary requirements. Ensure that opening and closing procedures are followed precisely, and daily shift procedures are completed. Prepare…
Job Summary Duties: Gain a thorough understanding of the restaurant’s concept, brand positioning and F&B offerings. Develop and execute strategies that bring the restaurant vision to life. Clearly communicate the concept and expectations to the team for alignment and buy…
Job Summary Duties: Operational Management with guest satisfaction being the main focus Oversee day to day operations of all F&B outlets Ensure smooth coordination between kitchen and service teams Monitor service quality, guest satisfaction and operational efficiency, implementing continuous improvements.…
Job Summary Duties: Management of accounts Financial reporting, monthly and annually, to CEO and Board Level Creditors, Debtors, Reconciliations and Cash Management Financial Policies, procedures and all internal controls Cash Flow forecasting Payroll for total staff complement when necessary Statutory…
Job Summary Duties: To assist with leading and organising the Food & Beverage team Supporting the outlet management in the day to day operation; being actively present in the operation and dealing with guests during peak mealtimes. Planning and executing…
Job Summary Duties: Design and manage bespoke itineraries across South Africa, Namibia, Botswana, Zimbabwe, Zambia and Mozambique Communicate with international travel advisors and partners, ensuring every detail reflects our luxury standards Prepare accurate quotations, confirm supplier bookings and manage files…
Job Summary Duties:Ensure full compliance with all company policies, procedures and standard operating procedures Attend management meetings and conduct regular staff briefings to ensure effective communication across the team. Assist in planning, directing, and controlling restaurant operations, including staff rostering…
Job Summary Duties:Manage daily reservation system operations and bookings Handle all reservation inquiries via phone, email, and online platforms Process and confirm reservations accurately and efficiently Maintain guest database and reservation records Process invoicing for reservations, deposits, and special bookings…
Job Summary Duties: Operate and maintain tractors and other farm machinery safely and efficiently Assist with vineyard activities such as spraying, soil preparation, and harvesting Transport equipment, materials, and produce around the farm as required Perform basic maintenance and report…
Job Summary Lodge Manager: Assume full responsibility for the overall property operations. Meet with the General Manager as required and update on property operations. Be a key ambassador of the brand including hosting site inspections, communicating with the market and…
Job Summary Duties: Front Office: Ensure smooth operation of the reception area Ensure guests are greeted, welcome drinks, checked in, assisted with their luggage, and shown to their rooms Ensure that guests activities are booked and that their requests are…
Job Summary Duties: To ensure the efficient and profitable running of the kitchen under the leadership of the Executive Chef. Versatile and able to work all sections Must be consistent in delivering exceptionally high quality meals in a fast paced…
Job Summary Duties: Kitchen Operations & Food Preparation: Lead and mentor the kitchen team to consistently deliver high quality, flavour forward dishes. Design and execute seasonal menus that reflect global inspiration and local ingredients, aligned with the restaurant’s shared dining…
Job Summary Duties: Ensure consistency in services and products offered. Monitor staff and patron activities to ensure that liquor regulations are obeyed. Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the…
Job Summary Duties: Service Supervisor: Ensure consistency in services and products offered. Monitor staff and patron activities to ensure that liquor regulations are obeyed. Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring…
Job Summary Duties: Oversee, manage and maintain all areas relating to maintenance, so as to ensure effective hotel operational requirements Plan, supervise and conduct the maintenance and service schedules of relevant hotel equipment and fleet of vehicles within the group…
Job Summary Duties: Greeting & seating guests Passing out menus Taking phone calls Maintaining a waitlist Directing customers to coatrooms, restrooms or a waiting area Relaying orders to the kitchen Notifying supervisors of large parties Distributing reservations among waiter stations…
Job Summary Duties: Greet guests, assist with check in and check out, and provide information about hotel amenities and local attractions. Address guest complaints and issues promptly and professionally, ensuring a positive experience. Manage room bookings, take new reservations, and…
Job Summary Duties: Greet guests, escort them to tables, present menus, and take food and drink orders, ensuring accuracy. Communicate orders to the kitchen, ensure accuracy, and deliver food and beverages to customers promptly. Memorize the menu to answer questions…
Job Summary Duties: Greeting & seating guests Passing out menus Taking phone calls Maintaining a waitlist Directing customers to coatrooms, restrooms or a waiting area Relaying orders to the kitchen Notifying supervisors of large parties Distributing reservations among waiter stations…
Job Summary Duties: Ensure that all guests have a tailor made guest experience that is a world class by understanding their personal needs through interaction. Take full responsibility for the running of the Guest Delight Division including the following: Warm…
Job Summary Duties: Greet customers, answer their questions, and help them find a comfortable spot at the bar or a table. Organize seating, manage waitlists and optimize table turnover to maximize the bar's capacity. Work closely with servers and bartenders…
Job Summary Duties: Deliver a high quality menu and motivate our staff to provide excellent customer service. Responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. Ensure efficient a ’la Carte restaurant operation, as well as maintain high production,…
Job Summary Duties: Achieve company objectives and revenue budgets by actively prospecting and securing new business Manage sales activities by planning and executing robust sales strategies Give input regarding setting rate strategies aligned with budget goals. Proactively drive new business…
Job Summary Duties: Conceptual design: Develop original, on brand ideas that elevate our identity. Day to day design: Produce high quality assets across social media, brochures, digital, advertising and lodge collateral. Brand development: Extend and refine visual language across print…
Job Summary Duties: Hiring, training, and motivating employees. Ensuring employees follow company policies and are punctual. Handling guest complaints and feedback and ensuring high standards of service are met. Supervising day to day activities, which can include cashiering, loss prevention,…
Job Summary Requirements: Grade 12 Diploma in Hotel or Food & Beverage Management At least 4 years food and beverage service experience in a 4/5* Hotel Restaurant of which 2 years should be in a management or supervision role. Computer…
Job Summary Duties: Prepare alcohol or non alcohol beverages for bar and restaurant patrons Interact with customers, take orders and serve drinks and snacks Assess customers’ needs and preferences and make recommendations Mix and prepare ingredients for cocktails Plan and…
Job Summary Duties: Ensure full compliance with all company policies, procedures and standard operating procedures Attend management meetings and conduct regular staff briefings to ensure effective communication across the team. Assist in planning, directing, and controlling restaurant operations, including staff…
Job Summary Duties: Gain a thorough understanding of the restaurant’s concept, brand positioning and F&B offerings. Develop and execute strategies that bring the restaurant vision to life. Clearly communicate the concept and expectations to the team for alignment and buy…
Job Summary Duties: Manage beverage and operating equipment stock across outlets. Oversee inventory reporting, stocktaking, and month end financial reconciliation. Maintain and update systems (EMC, Micros Simphony, MyInventory) to ensure accuracy. Collaborate with chefs and beverage teams on menu and…
Job Summary Duties: Contribute to producing and driving an annual business plan for the F&B department incorporating a yearly marketing plan and an associated budget. Assists to compiling an annual financial budget for the F&B department with the input of…
Job Summary Duties: Administrative Duties: Manage and maintain records of staff schedules, leave requests, and attendance logs Handle general correspondence, phone calls, and emails in a professional and timely manner Prepare and maintain reports including daily revenue summaries, petty cash…
Job Summary Duties: Develop and execute comprehensive marketing strategies tailored to each area of hospitality, including dining, accommodations, and spa services. Collaborate with cross functional teams to ensure alignment between marketing initiatives and overall business objectives. Manage digital marketing channels,…
Job Summary Duties: Handles incoming phone calls and online requests to book, modify, or cancel guest reservations. Keeps the reservation system organized, accurate, and up to date, identifying and correcting errors. Answers guest inquiries regarding availability, menu options, and other…
Job Summary Duties: Planning, quoting and designing journeys throughout Southern and East Africa timeously and accurately Managing all aspects of tours from quoting through to post tour file closure Ensuring your in country guest tours run smoothly and without error…
Job Summary Duties: Coordinate daily Front of the House restaurant operations Deliver superior service and maximize guest satisfaction Respond efficiently and accurately to guest complaints Organize rosters and supervise shifts Ensure compliance with sanitation and safety regulations Engage with the…
Job Summary Duties: Ensure the efficient structuring of the modules to be covered in the course. Ensuring that students are aware of the daily activities and general schedule Update lectures / training material on a regular basis with Head Trainer.…
Job Summary Duties: Assist in organising and coordinating daily kitchen operations. Support in supervising and training kitchen staff. Manage stock control and inventory levels. Ensure supplies and equipment are adequately maintained. Contribute to the implementation of effective operational procedures to…
Job Summary Duties: Support the outlet management in the day to day operation; being actively present in the operation and dealing with guests during peak mealtimes. Control and manage the operating equipment store, including the purchasing and issuing of operating…
Job Summary Duties: Guest Greeting & Welcome: Greet guests warmly upon arrival, provide a friendly first impression, and direct them to the host stand or waiting area. Reservations & Seating: Manage the reservation system, accurately record walk ins, and assign…
Job Summary Duties: Ensure satisfaction and comfort of each guest. Greet all guests and assist them with check in and check out. Process accurate payment for guest accounts Maintain a positive attitude and friendly demeanour. Respond to all guest questions…
Job Summary Duties: Oversee culinary operations across properties or departments. Develop and implement food strategies and SOPs. Mentor Head Chefs and Sous Chefs. Monitor quality, cost control, and guest satisfaction. Represent the culinary team in executive meetings. Control and direct…
Job Summary Duties: Design and deliver innovative, seasonal menus showcasing the best of local and sustainable produce. Lead, mentor, and inspire a small, passionate kitchen team. Collaborate closely with hotel leadership to create memorable guest experiences. Uphold the highest standards…
Job Summary Duties: Provide play based early education for young kids in a remote reserve setting. Design and grow a nature based micro school Develop and deliver daily learning activities, routines, and developmental goals from scratch. Requirements: Early Childhood Development…
Job Summary Duties: Greeting members, coordinating services and concierge requests, managing lounge areas and offering personal services Greeting members, escorting them and proactively assisting with a wide range of personal requests. Maintaining the club lounge, preparing and serving refreshments and…
Job Summary Duties: Develop and manage client relationships Convert enquires into bookings Promote properties Achieve sales targets through calls & sales trips Building and maintaining relationships with existing and new clients, including corporate, leisure, and specialized travel groups. Driving sales…
Job Summary Duties: Events: Plan Year Calendar (Major Events & Minor Restaurant Observances) Plan any Bridal shows during the year Establish dates and block on Apex Request rates for event packages from reservations Check marketing collateral received by Head office,…
Job Summary Responsibilities: Oversee the daily production of pastries and artisanal breads, ensuring consistent quality and presentation to meet the standards of our 5* restaurant. Demonstrate the ability to handle large baking volumes during peak periods, efficiently meeting the demands…
Job Summary Duties: Create and modify menus: develop and adapt menus, considering seasonal ingredients, dietary restrictions, and customer preferences. Develop and implement new recipes: responsible for creating new dishes and incorporating them into the menu, ensuring consistency and quality. Set…
Job Summary Duties: Develop and manage client relationships Convert enquires into bookings Promote properties Achieve sales targets through calls & sales trips Building and maintaining relationships with existing and new clients, including corporate, leisure, and specialized travel groups. Driving sales…
Job Summary Responsibilities: Guest satisfaction on all aspects of food & beverage service Liaising and hosting of guests, ensuring that all their requests are met and feedback is addressed appropriately. Achievement of budgets and cost controls without negatively impacting the…
Job Summary Duties: Develop and manage client relationships with travel agents and DMC’s specialising in East Africa Luxury Travel Create and implement sales strategies to increase group bookings for Serengeti & Zanzibar properties Conduct regular sales calls and presentations to…
Job Summary Duties: Drive room sales through leisure DMC’s and Travel Agents, focusing on both existing and new markets Understand business strategies, set and review sales gaols and implement aligned action plans Conduct daily sales calls, site visits and FAM…
Job Summary Duties: Responsible for FOH duties and ensuring excellent guest relations Responsible for helping the restaurant meet service, sales, and profit objectives Supervising and directing associates in daily work activities Ensuring proper training of employees Maintaining good customer and…
Job Summary Maintenance: Duties: Perform routine emergency maintenance tasks Diagnose and repair air equipment efficiently. Conduct fault finding and troubleshooting for technical and mechanical issues Maintain and repair infrastructure Ensure all work adheres to safety and quality standards, prioritizing guest…
Job Summary Duties: Travel Coordination & Planning: Design and sell bespoke, tailor made itineraries for guests, including flights, transfers, and accommodation with Collection properties and independent lodges / hotels. Pro actively engage with prospective guests to convert enquiries into confirmed…
Job Summary Duties: Administrative Duties: Manage and maintain records of staff schedules, leave requests, and attendance logs Handle general correspondence, phone calls, and emails in a professional and timely manner Prepare and maintain reports including daily revenue summaries, petty cash…
Job Summary Duties: Welcome guests to the venue Handling the reservations book Escort guests to assigned dining or bar areas Provide menus and announce waiter / waitress name Create a floor plan for both lunch and dinner Check with senior…
Job Summary Responsibilities: Plated or set menu compilation and implementation to best support high end culinary experience for all our guests. Maintain or improve the established standards of food hygiene, cleaning, and food handling to ensure impeccable quality within the…
Job Summary Duties: Quality of security, incident and risk investigations Efficient service delivery to promote guest satisfaction Supervision of security operations and security teams Employees to receive on going emergency training (drills) in safety and evacuations Implementation of processes, policies,…
Job Summary Main Duties: Do monthly vulnerability scans on all IT infrastructure equipment and resolve any issues which might occur. Propose upgrades as it become necessary due to equipment which become vulnerable. Making sure that Office 365 Cloud Services are…
Job Summary Duties: Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings. Continuous communication and excellent service delivery to agents at all times. Build relationships with agents based on trust and…
Job Summary Duties: Assumes full responsibility alongside the Executive chef for kitchen operations. Oversee daily operations, providing a proactive work environment to team members. Ensure superior service and compliance with quality and operational standards and pro actively planning as appropriate.…
Job Summary Duties: Welcome guests to the venue Handling the reservations book Escort guests to assigned dining or bar areas Provide menus and announce waiter / waitress name Create a floor plan for both lunch and dinner Check with senior…
Job Summary Duties: Assist the senior chefs in all kitchen duties. Ensuring that mise en place & food preparation and cooking is done on time and to lodge standards Food presentation is done to lodge standards and according to instructions.…
Job Summary Duties: Greet guests at assigned tables & ensure each guest has received a menu and wine list Know all items on the menu & the basic ingredients and method of preparation of each Ensure tables are set with…
Job Summary Duties: Sales development Start to finish luxury market bookings focussed on East Africa Ensuring that all booking issues are resolved, managing all the changes and adding any developments to the booking to ensure that the client’s trip is…
Job Summary Duties: Planning, organizing, and developing the working plan Establishing deadlines, and monitoring progress while identifying and resolving issues that may arise. Creating and implementing maintenance procedures as required. Ensuring maintenance of all machinery as per its working standards…
Job Summary Duties: Manages all day to day operations of the pastry and bakery section of the kitchen. Coordinates activities of Commis Chefs engaged in confectionary reparation. Inspecting raw materials before use and record observations on the checklist. Supervise and…
Job Summary Duties: Food Preparation and Cooking: responsible for preparing food on their assigned station, including tasks like chopping vegetables, mixing sauces, and cooking entrees and side dishes. Following Recipes: adhere to established recipes and cooking techniques to ensure consistent…
Job Summary Duties: Operational Excellence: Supervise and support the smooth running of daily restaurant operations. Open and close shifts in accordance with standard operating procedures. Monitor and maintain service standards to exceed guest expectations. Collaborate with the kitchen team to…
Job Summary Duties: Ensure orders received are prepared and sent out timeously and to menu specifications Oversee your kitchen section in the absence of the Sous Chef Assist with preparation of all ingredients for hot kitchen and or cold kitchen…
Job Summary Duties: Prepare a wide variety of goods such as cakes, cookies, pies, bread etc. following traditional and modern recipes. Create new and exciting desserts to renew our menus and engage the interest of customers. Decorate pastries using different…
Job Summary Duties: Welcoming guests, assisting with seating arrangements, and addressing special requests or concerns. Recruiting, training, and supervising waitstaff, hosts, and other support personnel to maintain service standards. Managing the reservation system, confirming bookings, and optimizing table turnover. Ensuring…
Job Summary Duties: Social Media Strategy & Planning: Develop and execute a comprehensive social media strategy aligned with the brand’s identity, goals, and target audience. Plan and maintain a content calendar for all social media platforms, ensuring consistency and relevance.…
Job Summary Duties: Create and modify menus: develop and adapt menus, considering seasonal ingredients, dietary restrictions, and customer preferences. Develop and implement new recipes: responsible for creating new dishes and incorporating them into the menu, ensuring consistency and quality. Set…
Job Summary Duties: Preparing pastries, desserts and other baked goods Following directions provided by the head chef. Collaborating with the rest of the culinary team to ensure high quality food and service. Keeping your area of the kitchen safe and…
Job Summary Duties: Brand Identity & Visual Strategy: Develop and maintain a cohesive visual identity that aligns with the company’s branding and positioning. Ensure that all design elements, colour schemes, typography, and imagery reflect the luxury, wellness, and skincare aesthetics.…
Job Summary Duties: Oversee daily operations of the restaurant, bar and other F&B outlets, including service, staffing and inventory management. Recruiting and training of staff. Collaborating with chefs to create and update menus, ensuring they align with customer preferences and…
Job Summary Duties: Greet guests at assigned tables & ensure each guest has received a menu and wine list Know all items on the menu & the basic ingredients and method of preparation of each Ensure tables are set with…
Job Summary Duties: Serving of beverages to guests in line with the brand Standards of Excellence. Carrying out assigned tasks effectively and efficiently. Ensuring that the guest and service areas of the bar area is always kept clean and tidy.…
Job Summary Duties: Manage overall guest service experience, ensuring that high standards are maintained Provide full service functionality to guests; ensuring you are present for all mealtimes Be accountable for all service related stock consumption and stock takes, including service…
Job Summary Duties: Client Interaction: Handling initial inquiries, understanding client needs and preferences, and providing expert travel advice. Itinerary Planning: Designing customized travel itineraries, including flights, accommodations, transportation, and activities, often within the region Booking and Reservations: Making travel and…
Job Summary Duties: Oversees and supervises kitchen staff as required. Cooking and training on menus. Assists with menu planning, inventory, and management of supplies. Ensures that food is of high quality, and that the kitchen is in good condition. Keeps…
Job Summary Duties: Energetic & proactive with a well developed concept of the importance of providing world class guest experience Ability to share information, teach and inspire others Strong people skills Ability to work under pressure and tight deadlines Experience…
Job Summary Duties: To ensure the efficient and profitable running of the kitchen under the leadership of the Executive Chef. Versatile and able to work all sections Must be consistent in delivering exceptionally high quality meals in a fast paced…
Job Summary Duties: Oversees and supervises pastry staff as required. Preparing, cooking, and presenting high quality pastry dishes within the speciality section. Responsible for creating an exceptional culinary experience for the guests through preparation, cooking and food presentation. Ensure that…
Job Summary Duties: Lead, motivate, and develop the F&B team, fostering a culture of excellence and teamwork. Oversee all F&B outlets, including the restaurant, bar, and event spaces, ensuring seamless day to day operations. Uphold and exceed guest expectations, ensuring…
Job Summary Duties: Support the Head Chef in the daily operations of the kitchen Always keep work area in hygienic conditions according to the rules set by the Head Chef Control food stock and food cost within the kitchen Assist…
Job Summary Duties: Manage staff and the Bar on a day to day basis ensuring that guest service is in accordance with hotel standards Ensure that all mise en place requirements are completed Ensuring that equipment is correctly managed Ensure…
Job Summary Duties: Ensuring the overall standards required for Bar and Service are met Supervising all Bar and Butler duties to ensure quality standards are met Overseeing stock, managing ordering, deliveries, and invoicing Meeting health and safety protocols Ensuring we…
Job Summary Duties: Managing the HOD team Ensuring that the guest experience is of excellent quality and that guest’s expectations are met. Ensuring that all operational standards are met across the board. Ensuring that the lodge is maintained as per…
Job Summary Duties: Sales Strategy & Execution: Develop and implement a robust F&B sales strategy. Pursue and close sales leads from high value sources: corporates, event planners, embassies, HNIs, lifestyle brands. Proactively grow the restaurant’s customer base and event bookings…
Job Summary Duties: Sales & Revenue Growth: Design and implement sales strategies to increase occupancy, drive bookings, and grow overall revenue Secure and manage strategic partnerships with corporates, event planners, travel agencies, relocation firms, international organizations, and high net worth…
Job Summary Duties: Oversee all aspects of restaurant operations, ensuring efficiency, quality and profitability. Lead, train, and manage FOH and BOH staff to maintain high standards of service and professionalism. Create staff schedules and oversee daily staffing needs. Monitor guest…