Guest Experience Agent
Job Description
Job Summary Duties:
Greet guests, assist with check-in and check-out, and provide information about hotel amenities and local attractions.
Address guest complaints and issues promptly and professionally, ensuring a positive experience.
Manage room bookings, take new reservations, and update existing ones.
Answer phone calls for internal and external guests and act as a central point of contact for various hotel departments.
Handle billing, balance floats, and perform other administrative tasks as needed.
Requirements:
Grade 12
A formal hospitality qualification
At least 2 - 4 years front office / guest relations experience in a 5* hotel
Excellent customer service and interpersonal skills
Detail-oriented and organized
Ability to multitask effectively
Proficiency with computer and reservation systems
Professional and calm demeanour, especially in stressful situations
Flexibility to work various shifts, including nights, weekends, and holidays
Package on offer:
Basic Salary: AED 5000/ USD 1300 + service charge
Other benefits provided: Accommodation (2 in 1), transportation, Meals, Medical insurance, Leave ticket & on boarding ticket
Note: Height standard from 170CM & above
Craven Cottage CC
Recruiter
Skills Required
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Job Detail
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Job IdJD1564945
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSouth Africa, South Africa
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EducationNot mentioned