Job Description

Job Summary Duties:
Ensure full compliance with all company policies, procedures and standard operating procedures
Attend management meetings and conduct regular staff briefings to ensure effective communication across the team.
Assist in planning, directing, and controlling restaurant operations, including staff rostering and supervision.
Conduct regular stock takes and manage beverage inventory and cost control.
Maintain full knowledge of the menu, daily specials, and seasonal offerings, ensuring all relevant staff are well-informed.
Liaise closely with the kitchen team regarding menu changes and communicate updates to front-of-house staff.
Ensure that uniform standards are maintained
Oversee proper table settings and presentation in line with company standards.
Deliver outstanding guest service by handling requests and complaints promptly
Ensure accurate billing and timely presentation of guest accounts.
Demonstrate exemplary personal presentation, demeanour, and attitude to enhance guest satisfaction.
Complete daily void and negative posting reports, ensuring accurate records for management review.
Oversee daily cash-ups, ensuring accuracy and preventing negative balances.
Report maintenance issues.
Uphold the highest standards of hygiene and cleanliness throughout the restaurant.
Perform additional duties as reasonably required to support the team and business.
Requirements:
Grade 12
Diploma in Hotel or Food & Beverage Management
At least 4 years food and beverage service experience in a busy / high-end Restaurant
Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
Experience at operator level of a Point of Sales System
Highly presentable
Solid English verbal and written communication skills
Fluent with hospitality language and terminology, particularly food and beverage vocabulary
Able to work flexible hours, weekends and holidays
Craven Cottage CC
Recruiter

Skills Required