Job Description

Job Summary Duties:
Ensuring Excellent Guest Service:
Providing excellent guest service and soliciting guest feedback.
Effectively addressing guest concerns and complaints.
Empowering employees to deliver exceptional service.
Prioritizing guest satisfaction and continuous improvement.
Providing feedback to improve service performance.
Reviewing guest satisfaction results with employees.
Communication and Professional Conduct:
Approaching all interactions with guests and colleagues in a service-oriented manner.
Communicating essential information to all staff for each event.
Maintaining regular attendance and clear communication with all stakeholders.
Attending relevant meetings as required and ensuring team awareness of information.
Assisting staff as needed and being hands-on in operations.
Health and Safety:
Ensuring a safe work environment for guests and colleagues.
Enforcing hygiene standards and inspecting all areas.
Maintaining personal appearance standards and reporting security concerns.
Assisting with hygiene audits when necessary.
Stock Management:
Conducting accurate stock takes and managing orders.
Planning and controlling stock levels within the bar.
Ensuring proper storage and usage of stock in line with safety standards.
Training and Development:
Coaching, counselling, and developing staff.
Managing staff training and performance reviews.
Implementing colleague-training initiatives and ensuring completion of online training.
Requirements:
Grade 12
A formal qualification will be an advantage
Minimum of 4 years of luxury restaurant / hotel experience.
WSET/CWA certification advantageous.
Computer literate and analytically skilled.
Fluent in English
Flexible with working hours and physically fit.
Excellent leadership, communication, and guest service skills.
Ability to handle multiple tasks and problem-solving in a high-pressure environment.
Craven Cottage CC
Recruiter

Skills Required