Job Description

A prestigious luxury hotel located in the heart of Cape Town's CBD is seeking a highly experienced and detail-oriented Senior Reservationist to join its dynamic team.Duties & responsibilities

• Handle incoming reservation calls and emails, ensuring accurate booking information is captured.
• Provide clients with information regarding availability, rates, and room types (or other relevant products/services).
• Process and confirm reservations, including special requests and requirements.

Coordinating with other departments, such as housekeeping and front desk, to ensure smooth guest experiences * Resolve customer inquiries, concerns, and changes to bookings in a timely and professional manner.

• Maintain and update reservation records in the system.

Collaborate with other departments (e.g., Front Desk, Sales, etc.) to ensure a seamless guest experience. * Assist with cancellations, no-shows, and rebookings as necessary.

• Liaise with clients, sales team and operational departments
• Provide outstanding customer service and ensure customer satisfaction.
• Allocation of payments and banking daily
• Prepare daily reports.

Requirements:

• Grade 12 is a MUST with a formal hospitality qualification and minimum 3 years experience in the same position within a 4 / 5* hotel environment
• Proficiency in Microsoft Office and Opera essential
• Well-groomed and professional disposition
• Being fluent in English is essential
• Excellent email and telephone etiquette
• Critical thinking skills, strong and effective communication skills, both verbal and written with excellent Interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Friendly, approachable, and professional with a positive, friendly attitude and strong desire to provide excellent service.
• Ability to manage conflict and challenging situations with respect and confidence
• Ability to work flexible hours, including weekends and public holidays as per operational requirements
• A positive attitude with a passion to provide exceptional customer service.
• Strong attention to detail and efficiency pertaining to area of responsibility.

Please e-mail Lauren your applications directly to

Service Solutions