Job Description

Duties:Establish and maintain comprehensive cleaning procedures to ensure all areas of the hotel are consistently cleaned to high standards.
Recruit, train, and supervise housekeeping staff, assigning duties and responsibilities to ensure efficient operation.
Manage inventory of cleaning supplies and amenities, ordering supplies as needed to maintain adequate stock levels while minimizing waste.
Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to established standards.
Develop and manage departmental budgets, tracking expenses and making adjustments as necessary to meet financial goals.
Respond to guest feedback and complaints promptly and effectively, taking appropriate action to resolve issues and ensure guest satisfaction.
Ensure compliance with safety and hygiene regulations, implementing and enforcing protocols to minimize health risks and maintain a safe environment for guests and staff.
Provide ongoing training and development opportunities for housekeeping staff to enhance skills and promote professional growth.
Oversee maintenance and repair of housekeeping equipment, ensuring equipment is in good working condition to support efficient operations.
Collaborate with other departments, such as front desk and maintenance, to coordinate cleaning schedules, address guest needs, and maintain overall hotel operations.Requirements:Grade 12
Degree or certification in hospitality management, business administration or related field
At least 5+ years of work experience in housekeeping management in a similar role
Outstanding interpersonal skills and ability to effectively lead a team
Attention to detail to maintain cleanliness and hygiene standards
Solid understanding of housekeeping procedures, cleaning techniques, safety regulations
Strong leadership abilities to effectively manage and motivate a team
Effective organizational skills to manage schedules, inventory, budgets, and various housekeeping tasks in a fast-paced hospitality environment
Solid understanding of housekeeping procedures, cleaning techniques, safety regulations, and industry trends
Leadership or other supervisory experience
Good verbal communication skills
Ability to multitask as priorities shift throughout the day
Ability to coordinate with staff, guests, and to provide clear instructions to employees

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