Job Description

Job Title :

Events Director

Location : Oubaai Hotel Golf & Spa

Experience Required :

Minimum 5 years in a senior MICE/events management role at luxury properties

Position Summary

The Events Director is responsible for the strategic planning, execution, and management of all Meetings, Incentives, Conferences, and Events (MICE) at a premier 5-star resort featuring extensive conference facilities, spa, events venues, and a world-class golf course. This role ensures exceptional client experiences, maximizes revenue opportunities, and upholds the property's reputation for excellence.

Key Responsibilities

Client & Stakeholder Management

Serve as the principal liaison for MICE clients from initial inquiry through post-event follow-up. Conduct comprehensive needs assessments and site inspections, tailoring proposals to client objectives. Build and maintain strong relationships with corporate clients, event planners, and agencies to encourage repeat business and referrals.

Event Planning & Coordination

Develop detailed event proposals, contracts, and budgets, ensuring clarity and alignment with client expectations. Oversee all logistical aspects of events, including venue setup, AV, catering, guest accommodation, spa and golf bookings, and transportation. Collaborate closely with internal departments (spa, golf, F&B, housekeeping, security) to ensure seamless event execution. Ensure all event agreements and bookings comply with relevant South African laws and resort policies1.

Event Execution & Quality Assurance

Lead and supervise on-site event operations, ensuring all elements are delivered to 5-star standards. Manage event teams, including training, scheduling, and performance monitoring. Troubleshoot and resolve issues in real-time, maintaining a proactive and solutions-oriented approach. Ensure that every guest touchpoint, from arrival to departure, reflects the resort's commitment to excellence.

Sales & Revenue Generation

Develop and implement strategies to attract and grow MICE business across all resort offerings. Negotiate contracts and maximize upselling opportunities for spa, golf, accommodation, and F&B packages. Monitor event budgets and P&L, ensuring profitability and cost control.

Golf & Spa Event Integration

Collaborate with golf management to design and deliver high-profile golf tournaments and corporate golf days, focusing on guest experience and event detail. Integrate spa and wellness offerings into event packages to enhance client value and satisfaction.

Compliance & Reporting

Ensure all contracts, event bookings, and operational procedures comply with legal and regulatory requirements. Maintain accurate records of all events, budgets, and client communications. Prepare regular reports on event performance, client feedback, and revenue.

Team Leadership

Mentor, train, and lead the events team, fostering a culture of service excellence and continuous improvement. Conduct regular performance reviews and identify professional development opportunities for team members.

Qualifications & Experience

Bachelor's degree in hospitality, Event Management, Business, or related field. Minimum 5 years' experience in a senior MICE/events management role at a 5-star hotel or luxury resort. Demonstrated experience managing large-scale conferences, incentive groups, and high-profile events. Proven ability to integrate golf and spa experiences into event offerings. Strong knowledge of legal, compliance, and contractual aspects of event management in South Africa. Proficiency in event management software (e.g., OPERA, Delphi) and Microsoft Office Suite. Exceptional communication, negotiation, and interpersonal skills. Strong leadership, organizational, and multitasking abilities.

Key Competencies

Strategic thinker with a high level of attention to detail Results-driven and commercially astute Creative problem-solver with a passion for guest experience Ability to thrive in a fast-paced, high-pressure environment

Reporting To : Resort Manager

Benefits

Competitive salary and performance-based incentives Comprehensive benefits package Opportunities for career advancement within a global luxury brand
This role is ideal for a seasoned events professional who excels at delivering world-class MICE experiences in a luxury resort environment, with a proven track record in integrating golf and spa offerings and ensuring legal compliance at every step.

Job Types: Full-time, Permanent

Pay: From R20000,00 per month

Ability to commute/relocate:

George, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Experience:

Events Management: 5 years (Required)
Work Location: In person