Job Description

Duties:
Responsible for ensuring that operating equipment in the department is balanced and variances are accounted for.
Guide and discipline staff in the department and rostering of staff.
Check that the weekly planner is updated and ready for rostering and planning.
Take accountability for all events and conferences on the property.
Ensure beverage and cleaning stock is ordered in a timely and conference items are ordered and accounted for.
Manage the planning and execution of banquets, meetings and conferences.
Liaise with clients to understand their needs and expectations, providing tailored event solutions.
Coordinate with internal departments to ensure smooth execution.
Oversee event setup, room layout, decor and service delivery in line with the function sheet.
Supervise and train banqueting and conference staff, ensuring high standards of service and professionalism.
Monitor inventory and order suppliers for the banqueting needs.
Ensure compliance with health and safety, food hygiene, and licensing regulations.
Handle guest feedback and resolve any issues or complaints.
Maintain accurate records and reports related to events, staff and finances.
Requirements:
Grade 12
A formal qualification
At least 5 years of banqueting and conference experience in a high-volume establishment
Proven experience in event management, banqueting, or hospitality operations
Strong leadership and team management skills
Excellent communication and interpersonal skills
High attention to detail and organizational abilities
Ability to work under pressure and handle multiple events simultaneously.
Proficiency in event management software and Microsoft office.