EXL Service
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and compliant written…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Demonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on track Achieve high call quality, meet compliance standards whilst…
Job Description: Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and compliant written…
Job Description: Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and compliant written…
Job Description: Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and compliant written…
Job Category: Human Resources Job Description: Assistant Vice President: Human resources to contribute both at hands on and strategic levels to create an exceptional experience for all employees and leaders at EXL The focus will be on executing the people…
Job Category: Healthcare Customer service Job Description: The intake agent will receive and review the fax images and start data entry in the system. • Validate and verify the provider and member using all compliance metrics. • Create the precert…
Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and compliant written communications and…
Job Category: Digital Operations Job Description: Support leadership in establishing a robust control environment as part of day to day operations for assigned business/operations area. Supervise junior staff assigned and providing guidance and overall review of deliverables. Manage compliance for…
Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Category: Marketing Job Description: A leading international sports league is seeking a passionate, innovative leader with a strong CRM background to join our team. The Fan Engagement Marketing team optimizes the overall marketing strategy, planning, measurement, and channel activation…
Job Description: Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences…
Job Description: Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and compliant written…
Job Description: Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences…
Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards. Applying empathy and emotional intelligence to connect with customers, especially those in difficult or stressful situations, ensuring a positive experience and good…
Job Category: Customer Service Job Description: Responsible for answering phones, directing calls, contacting providers, and accurate and timely patient scheduling. Provides efficient, effective, quality customer service for Primary Care scope of work Responsibilities: Responsible for answering phones, directing calls, contacting…
Job Description: This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. This opportunity will help with supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. You…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Lead the MIS & Workforce Management (WFM) function for multiple clients, driving reporting accuracy, forecasting efficiency, and operational excellence. Oversee a team of analysts and supervisors to deliver insightful data, meet KPIs/SLAs, and support business decision making. Partner with Operations…
Job Description: Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality tools…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Demonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on track Achieve high call quality, meet compliance standards whilst…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Demonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on track Achieve high call quality, meet compliance standards whilst…
Job Category: Healthcare Customer service Job Description: The intake agent will receive and review the fax images and start data entry in the system. • Validate and verify the provider and member using all compliance metrics. • Create the precert…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy…
Job Category: Customer Service Job Description: CARE Specialist: The primary role of the job is to advocate world class customer experience to front liners and support members of the account. The job focuses on coaching and training customer experience soft…
Job Category: Customer Service Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing…
Job Category: Customer Service Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing…
Job Category: Customer Service Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing…
Job Description: This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. This opportunity will help with supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. You…
Job Category: Digital Operations Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to…
Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy…
Job Category: Operations Job Description: Set departmental goals, manage budgets, lead cross functional teams, and ensure compliance with policies. Responsibilities: Set departmental goals, manage budgets, lead cross functional teams, and ensure compliance with policies. Qualifications: Bachelor Degree Min 10 years
Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy…
Job Category: Customer Service Job Description: Purpose of this Role Performs a variety of customer service functions within the Enterprise Contact Center for insureds, agents, and claimants answering a wide variety of incoming telephone calls. Calls range from general inquiries,…
Job Category: Customer Service Job Description: Purpose of this Role Performs a variety of customer service functions within the Enterprise Contact Center for insureds, agents, and claimants answering a wide variety of incoming telephone calls. Calls range from general inquiries,…
Job Category: Global Technology Job Description: We are seeking an experienced Network Manager to lead the design, development, and deployment of next generation network solutions. This role requires strong expertise in infrastructure automation, SDWAN technologies, and secure cloud networking frameworks…
Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy…
Job Description: Purpose of this Role Become a key member of our vibrant team as a Customer Service Representative, acting as the main point of contact for policyholders in a lively contact centre. Your duties will encompass processing billing transactions,…
Job Category: Transition Job Description: Essential Functions Process Transition. Manage transition of processes with end to end accountability. Establish strong communication and governance plan. Transition Review. Conduct reviews with external and internal business leaders on overall transitions planning and execution…
Job Category: Finance Job Description: The role involves executing purchase orders (PO), contracts, and goods receipt notes (GRN) from A1 to A2, B1 to B2, and C1 to C2, ensuring vendor compliance through the portal. It also includes managing terms…
Job Category: Quality & Process Excellence Job Description: The Quality Compliance Analyst monitors process transactions to ensure client standards are met as well as process improvement opportunities identified. The QCA is responsible for monitoring calls/ transactions, reporting, and feedback to…
Job Category: Customer Service Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to…
Job Category: Customer Service Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing…
Job Category: Customer Service Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…