EXL Service

Basic Function:As an Advisor, you will handle majorly INBOUND insurance queries.Job Responsibilities: Operations: Ensure a positive customer experience. Process new business, renewals, amendments and cancellation of policies and change details as needed Identify customers need, clarify information, research every issue…

We are currently recruiting for candidates who has healthcare experience with 6 12 months minimum experience being able to deal with customers with queries around their medical aid cover at certain healthcare practises. Must be able to build raport with…

As the company relies more and more on its Group IT systems the Infrastructure IT teams have a requirement to strengthen our security posture and be more aligned with the Security teams. The role will encompass working closely with the…

Basic Function ERS Rescue Agents are responsible for empathetically connecting with customers in an often emergency situation to provide an exceptional customer experience. Rescue Management (RMT) Agents provide escalation services for any roadside event in progress that is at risk…

Capacity Planning and staffing plans for the process based on medium term business forecast. Negotiating and finalizing SLAs with the Client. Establishing a review/reporting mechanism with the Client. Developing and approving incentive plans. Develop case studies, show case the business…

Update Customer details to reflect payments, invoices, and billS Negotiate payment arrangements and payments with customers in debt Ensure service and quality in line with current KPIs Adapt Communication style in order to meet customers needs and understanding Minimum of…

This role is primarily responsible for Client Relationship Management at the Program Level and Performance & People Management. Duties include but are not limited to: Capacity Planning and staffing plans for the process based on medium term business forecast. Negotiating…