EXL Service
Job Category: Customer Service Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to…
Job Category: Quality & Process Excellence Job Description: The resource will drive process management rigor to ensure superior service delivery by meeting or exceeding accuracy and related SLAs. They will support the development of process improvement and innovation strategies for…
Job Description: Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and compliant written…
Job Category: Product & Platforms Digital Job Description: You will be working with a range of clients and wider business practices to engineer/re engineer, design and strategy to help our clients as they embark on the journey to transform their…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: To ensure customer appointments are booked inline with business and customer expectation, overcoming objections and ensuring these are resolved to a conclusion. Support the other departments in dealing with customer queries regarding scheduling. Manage and understand the expectations…
Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Category: Insurance Management Job Description: Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Responsibilities: Responsibilities for Internal Candidates Team Management: Lead and manage a team of agents. Monitor and…
Job Category: Insurance Management Job Description: The WFM AVP is responsible for leading the Workforce Management function across multiple teams, ensuring operational efficiency, SLA adherence, and strategic alignment with business goals. This role provides leadership, mentorship, and subject matter expertise…
Job Category: Digital Operations Contact Center Job Description: The primary role of the job is to educate and produce competent staff to deliver client set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish…
Job Description: This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. This opportunity will help with supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. You…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Category: Support Services Job Description: Key Responsibilities: 1. Team Leadership: Supervise and guide the IT service desk team members, providing mentorship, training, and performance feedback. Lead by example and promote a positive and collaborative team culture. Allocate tasks and…
Job Category: Operations Job Description: The Operations Manager oversees the operational effectiveness of the recruitment department. This role ensures smooth execution of recruitment processes, adherence to timelines, and alignment with organizational hiring goals. The Operations Manager drives process improvement, manages…
Job Category: Operations Support Job Description: Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Responsibilities: Manage the scheduling process of the program, including creation of agent schedules and IDPs. Adjust…
Job Category: Operations Support Job Description: Key Responsibilities: 1. Team Leadership: Supervise and guide the IT service desk team members, providing mentorship, training, and performance feedback. Lead by example and promote a positive and collaborative team culture. Allocate tasks and…
Job Category: Operations Job Description: The Assistant Manager is responsible for supervising, training, and guiding a team of agents. The role involves monitoring performance, ensuring customer satisfaction, and implementing strategies to improve service quality and efficiency. Responsibilities: Role/Responsibility Manage teams…
Job Description: Demonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on track Achieve high call quality, meet compliance standards whilst…
Job Category: Workforce Management Job Description: The Scheduling Analyst is responsible in developing and maintaining scheduling information Responsibilities: Manage Daily, Weekly, and Monthly schedules. Work closely with operations in terms of Schedules and Leaves Allocation. Work closet with Onshore Partners…
Job Description: The Background Check (BGC) Specialist is responsible for conducting and managing pre employment background checks, ensuring adherence to company policies and regulatory requirements. This role plays a critical part in safeguarding the organization by verifying candidate information, maintaining…
Job Description: Key Responsibilities: 1. User Support: Provide exceptional customer service by promptly addressing and resolving IT related inquiries, incidents, and service requests via various channels (phone, email, chat, etc.). Guide users through troubleshooting processes, step by step, to identify…
Job Category: Customer Service Job Description: CARE Specialist: The primary role of the job is to advocate world class customer experience to front liners and support members of the account. The job focuses on coaching and training customer experience soft…
Job Description: Demonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on track Achieve high call quality, meet compliance standards whilst…
Job Description: Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality tools…
Job Category: Workforce Management Job Description: Responsible for intra day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers. Responsibilities: Efficiently monitor and…
Job Description: Partner with hiring managers to understand role requirements and develop effective sourcing strategies. Manage the full recruitment lifecycle for senior Contact Centre roles, including: Job posting and advertising Candidate sourcing and screening Interview coordination and facilitation Offer negotiation…
Job Category: Digital Operations Contact Center Job Description: Train Client and EXL specific training curriculum; Coach and mentor trainees that are struggling towards improvement; Manage the training class from a EXL disciplinary expectation, absence, performance, misconduct etc.; compile and conduct…
Job Category: Operations Job Description: As a Senior Operations Manager, you will be responsible for achieving business objectives by ensuring operational targets are met in line with Service Level Agreements (SLAs). Your role will include leading and developing a high…
Job Category: Digital Operations Quality Excellence Job Description: Drive process management rigor to ensure superior service delivery by meeting / exceeding accuracy and related SLAs Responsibilities: Process Management: Ensure superior service delivery by meeting/exceeding accuracy. Improvement Strategy: Support development of…
Job Description: The Talent Acquisition Specialist role is a 360° recruitment position, responsible for managing the entire hiring lifecycle from sourcing and screening candidates to conducting interviews, coordinating assessments, and managing offers. This role supports EXL's fast paced hiring needs…
Job Description: Receive inbound calls from policyholders in a contact center environment. Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments. Accurately interpret and verify billing transactions. Respond to simple as well as complex billing…
Job Description:Demonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on track Achieve high call quality, meet compliance standards whilst delivering…
Job Description:Demonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on track Achieve high call quality, meet compliance standards whilst delivering…
Job Description:Demonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on track Achieve high call quality, meet compliance standards whilst delivering…
Job Description: Receive inbound calls from policyholders in a contact center environment. Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments. Accurately interpret and verify billing transactions. Respond to simple as well as complex billing…
The Medical Insurance Application Specialist plays a crucial role as the first point of contact for patients or new members seeking medical insurance coverage. This position involves guiding applicants through the enrollment process, verifying eligibility, and ensuring that all required…
Job Category: Digital Operations Contact Center Job Description: Responsible for intra day management processes for operations located in Cape town. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers. Responsibilities: Efficiently manage intra…
Job Description: Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality tools…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality tools…
Job Description: Responsible for intra day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. Create and manage reports for internal and external customer. Responsibilities: Role & Responsibilities: Efficiently monitor and manage…
Job Category: Healthcare Customer service Job Description: The intake agent will receive and review the fax images and start data entry in the system. • Validate and verify the provider and member using all compliance metrics. • Create the precert…
Job Category: Global Technology Responsibilities: Key Responsibilities Technology & Service Delivery Leadership Lead technology service delivery reviews on SLA adherence and ongoing projects with client and internal stakeholders. Ensure compliance and information security as part of service delivery by collaborating…
Responsible for intra day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. Create and manage reports for internal and external customer. Role & Responsibilities: Efficiently monitor and manage intra day staffing,…
Job Description: Responsible for intra day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. Create and manage reports for internal and external customer. Responsibilities: Role & Responsibilities: Efficiently monitor and manage…
Job Category: Training & Development Job Description: This role is primarily responsible for subject matter expertise on Insurance domain as well as developing and deploying domain learning. She/He will be responsible for leading teams, liaising with leadership, conducting diagnostic and…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Responsibilities: Key Responsibilities: Lead and mentor the IT service desk team, fostering a collaborative and positive work culture. Oversee daily service desk operations, ensuring timely and effective resolution of technical issues. Manage escalated incidents and provide expert guidance to resolve…
Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy…
Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and compliant written…
Job Description: Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality tools…
Job Category: Operations Job Description: The Assistant Manager is responsible for supervising, training, and guiding a team of agents. The role involves monitoring performance, ensuring customer satisfaction, and implementing strategies to improve service quality and efficiency. Responsibilities: Role/Responsibility Manage teams…
Job Description: Responsibilities Collaborate with business leaders to deliver on our people strategy and ensure the implementation of innovative HR initiatives, as well as the rollout of new employee programs, Partner with the HR Country Lead to define and drive…
Job Category: Healthcare Customer service Job Description: The intake agent will receive and review the fax images and start data entry in the system. • Validate and verify the provider and member using all compliance metrics. • Create the precert…
Job Category: Human Resources Job Description: Serve as the right hand advisor to the SA Geo HR Leader, ensuring strategic HR priorities are executed efficiently. Drive HR process optimization, and project execution across the SA HR function. Act as a…
Job Category: Human Resources Job Description: HR Business Partners perform a specialized type of HR work focused on HR consulting to the business. This role focuses on partnering with business to shape the people infrastructure and culture needed to attract,…
Job Description: Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards. Applying empathy and emotional intelligence to connect with customers, especially those in difficult or stressful situations, ensuring a positive experience…
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards. Applying empathy and emotional intelligence to connect with customers, especially those in difficult or stressful situations, ensuring a positive experience…
Responsibilities: Motivate team members and control attrition Complaint and escalation management Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. Provide coaching and feedback to team members to enable them to improve their…
Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy…
Job Category: Customer Service Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing…
Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy…
Job Description: A collections agent will play a crucial role in our collection team working with customers whose accounts have fallen into arrears. They'll help customers navigate their financial journey while empowering them to become better and move forward with…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: The successful candidates will be responsible for handling payroll queries, data collation, HR data collation, and report building. They will also be involved in creating and automating reports on company performance and key performance indicators (KPIs). Proficiency in…
Job Description: Lead the design, development, and implementation of network automation solutions using tools such as Ansible, Terraform, and Python. Integrate networking workflows into CI/CD pipelines to support Infrastructure as Code (IaC) principles. Collaborate closely with DevOps, cloud, and security…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Lead the design, development, and implementation of network automation solutions using tools such as Ansible, Terraform, and Python . Integrate networking workflows into CI/CD pipelines to support Infrastructure as Code (IaC) principles. Collaborate closely with DevOps, cloud, and…
Job Description: The successful candidates will be responsible for handling payroll queries, data collation, HR data collation, and report building. They will also be involved in creating and automating reports on company performance and key performance indicators (KPIs). Proficiency in…
Job Description: Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and compliant written…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: A collections agent will play a crucial role in our collection team working with customers whose accounts have fallen into arrears. They’ll help customers navigate their financial journey while empowering them to become better and move forward with…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and compliant written…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Category: Customer Service Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…