EXL Service
Job Category: Marketing Job Description: A leading international sports league is seeking a passionate, innovative leader with a strong CRM background to join our team. The Fan Engagement Marketing team optimizes the overall marketing strategy, planning, measurement, and channel activation…
Job Description: Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences…
Job Description: Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and compliant written…
Job Description: Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences…
Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards. Applying empathy and emotional intelligence to connect with customers, especially those in difficult or stressful situations, ensuring a positive experience and good…
Job Category: Customer Service Job Description: Responsible for answering phones, directing calls, contacting providers, and accurate and timely patient scheduling. Provides efficient, effective, quality customer service for Primary Care scope of work Responsibilities: Responsible for answering phones, directing calls, contacting…
Job Description: This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. This opportunity will help with supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. You…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Lead the MIS & Workforce Management (WFM) function for multiple clients, driving reporting accuracy, forecasting efficiency, and operational excellence. Oversee a team of analysts and supervisors to deliver insightful data, meet KPIs/SLAs, and support business decision making. Partner with Operations…
Job Description: Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality tools…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Demonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on track Achieve high call quality, meet compliance standards whilst…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Demonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on track Achieve high call quality, meet compliance standards whilst…
Job Category: Healthcare Customer service Job Description: The intake agent will receive and review the fax images and start data entry in the system. • Validate and verify the provider and member using all compliance metrics. • Create the precert…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy…
Job Category: Customer Service Job Description: CARE Specialist: The primary role of the job is to advocate world class customer experience to front liners and support members of the account. The job focuses on coaching and training customer experience soft…
Job Category: Customer Service Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing…
Job Category: Customer Service Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing…
Job Category: Customer Service Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing…
Job Description: This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. This opportunity will help with supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. You…
Job Category: Digital Operations Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to…
Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy…
Job Category: Operations Job Description: Set departmental goals, manage budgets, lead cross functional teams, and ensure compliance with policies. Responsibilities: Set departmental goals, manage budgets, lead cross functional teams, and ensure compliance with policies. Qualifications: Bachelor Degree Min 10 years
Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy…
Job Category: Customer Service Job Description: Purpose of this Role Performs a variety of customer service functions within the Enterprise Contact Center for insureds, agents, and claimants answering a wide variety of incoming telephone calls. Calls range from general inquiries,…
Job Category: Customer Service Job Description: Purpose of this Role Performs a variety of customer service functions within the Enterprise Contact Center for insureds, agents, and claimants answering a wide variety of incoming telephone calls. Calls range from general inquiries,…
Job Category: Global Technology Job Description: We are seeking an experienced Network Manager to lead the design, development, and deployment of next generation network solutions. This role requires strong expertise in infrastructure automation, SDWAN technologies, and secure cloud networking frameworks…
Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy…
Job Description: Purpose of this Role Become a key member of our vibrant team as a Customer Service Representative, acting as the main point of contact for policyholders in a lively contact centre. Your duties will encompass processing billing transactions,…
Job Category: Transition Job Description: Essential Functions Process Transition. Manage transition of processes with end to end accountability. Establish strong communication and governance plan. Transition Review. Conduct reviews with external and internal business leaders on overall transitions planning and execution…
Job Category: Finance Job Description: The role involves executing purchase orders (PO), contracts, and goods receipt notes (GRN) from A1 to A2, B1 to B2, and C1 to C2, ensuring vendor compliance through the portal. It also includes managing terms…
Job Category: Quality & Process Excellence Job Description: The Quality Compliance Analyst monitors process transactions to ensure client standards are met as well as process improvement opportunities identified. The QCA is responsible for monitoring calls/ transactions, reporting, and feedback to…
Job Category: Customer Service Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to…
Job Category: Customer Service Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing…
Job Category: Customer Service Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Category: Customer Service Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to…
Job Category: Quality & Process Excellence Job Description: The resource will drive process management rigor to ensure superior service delivery by meeting or exceeding accuracy and related SLAs. They will support the development of process improvement and innovation strategies for…
Job Description: Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and compliant written…
Job Category: Product & Platforms Digital Job Description: You will be working with a range of clients and wider business practices to engineer/re engineer, design and strategy to help our clients as they embark on the journey to transform their…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: To ensure customer appointments are booked inline with business and customer expectation, overcoming objections and ensuring these are resolved to a conclusion. Support the other departments in dealing with customer queries regarding scheduling. Manage and understand the expectations…
Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Category: Insurance Management Job Description: Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Responsibilities: Responsibilities for Internal Candidates Team Management: Lead and manage a team of agents. Monitor and…
Job Category: Insurance Management Job Description: The WFM AVP is responsible for leading the Workforce Management function across multiple teams, ensuring operational efficiency, SLA adherence, and strategic alignment with business goals. This role provides leadership, mentorship, and subject matter expertise…
Job Category: Digital Operations Contact Center Job Description: The primary role of the job is to educate and produce competent staff to deliver client set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish…
Job Description: This opportunity involves delivery to drive overall performance and manage key UK Banking and Finance voice processes. This opportunity will help with supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. You…
Job Description: Promote digital self service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. Running through basic…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Category: Support Services Job Description: Key Responsibilities: 1. Team Leadership: Supervise and guide the IT service desk team members, providing mentorship, training, and performance feedback. Lead by example and promote a positive and collaborative team culture. Allocate tasks and…
Job Category: Operations Job Description: The Operations Manager oversees the operational effectiveness of the recruitment department. This role ensures smooth execution of recruitment processes, adherence to timelines, and alignment with organizational hiring goals. The Operations Manager drives process improvement, manages…
Job Category: Operations Support Job Description: Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Responsibilities: Manage the scheduling process of the program, including creation of agent schedules and IDPs. Adjust…
Job Category: Operations Support Job Description: Key Responsibilities: 1. Team Leadership: Supervise and guide the IT service desk team members, providing mentorship, training, and performance feedback. Lead by example and promote a positive and collaborative team culture. Allocate tasks and…
Job Category: Operations Job Description: The Assistant Manager is responsible for supervising, training, and guiding a team of agents. The role involves monitoring performance, ensuring customer satisfaction, and implementing strategies to improve service quality and efficiency. Responsibilities: Role/Responsibility Manage teams…
Job Description: Demonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on track Achieve high call quality, meet compliance standards whilst…
Job Category: Workforce Management Job Description: The Scheduling Analyst is responsible in developing and maintaining scheduling information Responsibilities: Manage Daily, Weekly, and Monthly schedules. Work closely with operations in terms of Schedules and Leaves Allocation. Work closet with Onshore Partners…
Job Description: The Background Check (BGC) Specialist is responsible for conducting and managing pre employment background checks, ensuring adherence to company policies and regulatory requirements. This role plays a critical part in safeguarding the organization by verifying candidate information, maintaining…
Job Description: Key Responsibilities: 1. User Support: Provide exceptional customer service by promptly addressing and resolving IT related inquiries, incidents, and service requests via various channels (phone, email, chat, etc.). Guide users through troubleshooting processes, step by step, to identify…
Job Category: Customer Service Job Description: CARE Specialist: The primary role of the job is to advocate world class customer experience to front liners and support members of the account. The job focuses on coaching and training customer experience soft…
Job Description: Demonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on track Achieve high call quality, meet compliance standards whilst…
Job Description: Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality tools…
Job Category: Workforce Management Job Description: Responsible for intra day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers. Responsibilities: Efficiently monitor and…
Job Description: Partner with hiring managers to understand role requirements and develop effective sourcing strategies. Manage the full recruitment lifecycle for senior Contact Centre roles, including: Job posting and advertising Candidate sourcing and screening Interview coordination and facilitation Offer negotiation…
Job Category: Digital Operations Contact Center Job Description: Train Client and EXL specific training curriculum; Coach and mentor trainees that are struggling towards improvement; Manage the training class from a EXL disciplinary expectation, absence, performance, misconduct etc.; compile and conduct…
Job Category: Operations Job Description: As a Senior Operations Manager, you will be responsible for achieving business objectives by ensuring operational targets are met in line with Service Level Agreements (SLAs). Your role will include leading and developing a high…
Job Category: Digital Operations Quality Excellence Job Description: Drive process management rigor to ensure superior service delivery by meeting / exceeding accuracy and related SLAs Responsibilities: Process Management: Ensure superior service delivery by meeting/exceeding accuracy. Improvement Strategy: Support development of…
Job Description: The Talent Acquisition Specialist role is a 360° recruitment position, responsible for managing the entire hiring lifecycle from sourcing and screening candidates to conducting interviews, coordinating assessments, and managing offers. This role supports EXL's fast paced hiring needs…
Job Description: Receive inbound calls from policyholders in a contact center environment. Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments. Accurately interpret and verify billing transactions. Respond to simple as well as complex billing…
Job Description:Demonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on track Achieve high call quality, meet compliance standards whilst delivering…
Job Description:Demonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on track Achieve high call quality, meet compliance standards whilst delivering…
Job Description:Demonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on track Achieve high call quality, meet compliance standards whilst delivering…
Job Description: Receive inbound calls from policyholders in a contact center environment. Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments. Accurately interpret and verify billing transactions. Respond to simple as well as complex billing…
The Medical Insurance Application Specialist plays a crucial role as the first point of contact for patients or new members seeking medical insurance coverage. This position involves guiding applicants through the enrollment process, verifying eligibility, and ensuring that all required…
Job Category: Digital Operations Contact Center Job Description: Responsible for intra day management processes for operations located in Cape town. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers. Responsibilities: Efficiently manage intra…
Job Description: Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality tools…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality tools…
Job Description: Responsible for intra day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. Create and manage reports for internal and external customer. Responsibilities: Role & Responsibilities: Efficiently monitor and manage…
Job Category: Healthcare Customer service Job Description: The intake agent will receive and review the fax images and start data entry in the system. • Validate and verify the provider and member using all compliance metrics. • Create the precert…
Job Category: Global Technology Responsibilities: Key Responsibilities Technology & Service Delivery Leadership Lead technology service delivery reviews on SLA adherence and ongoing projects with client and internal stakeholders. Ensure compliance and information security as part of service delivery by collaborating…
Responsible for intra day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. Create and manage reports for internal and external customer. Role & Responsibilities: Efficiently monitor and manage intra day staffing,…
Job Description: Responsible for intra day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. Create and manage reports for internal and external customer. Responsibilities: Role & Responsibilities: Efficiently monitor and manage…
Job Category: Training & Development Job Description: This role is primarily responsible for subject matter expertise on Insurance domain as well as developing and deploying domain learning. She/He will be responsible for leading teams, liaising with leadership, conducting diagnostic and…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…