EXL Service
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: With 20+ years of BPO experience, including 15+ years in Quality Assurance leadership, this individual will lead cross functional quality frameworks that enhance customer satisfaction, ensure regulatory compliance, and optimize operational efficiency. The ideal candidate is a Lean…
Job Description: Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism…
Job Description: HC Line Compliance Senior Executive to join our team. The ideal candidate will play a crucial role in performing Line Compliance initiatives and monitoring for your assigned client area Responsibilities: Assist in preparation of critical documentation like Operations…
Job Description: In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy…
Job Description:The successful candidate will be working within the Collections Team. They will be responsible for making outbound calls and taking inbound collections calls. They will be dealing with a range of customers in arrears, from the most vulnerable to…
Job Description: Do you have a passion for learning and development? If so, we have the perfect opportunity for you! What You'll Do: As the Senior Assistant Vice President of Capability and Development Learning, you will be the driving force…
Job Description: Experience Requirements: HR administration Record keeping & Audits Accurate Data capturing Office Administrator Experience with office software (Office/Google etc.) Skills: Basic knowledge of employment laws & HR compliance Organization Skills & Attention to detail Ability to handle confidential…
Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast paced contact centre. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing…
Job Description: To ensure customer appointments are booked inline with business and customer expectation, overcoming objections and ensuring these are resolved to a conclusion. Support the other departments in dealing with customer queries regarding scheduling. Manage and understand the expectations…
Job Description:Your role where you fit in Our people are our biggest asset much like our customers, you're the pinnacle of our business. You help us put our customers at the heart of everything we do, and we want this…
Job Description:Skills:Competencies & Skills: 1. Strong people management and leadership skills 2. Capability to conduct an appraisal discussion and assess different levels of performance and potential 3. Capability to communicate with large teams 4. Process Excellence Methodology 5. Appreciation of…
Job Description:Performance parametersTeam: Employee Satisfaction, people development and morale. Process performance as per PPIs over the month. Attrition within target levels. Managers: To work with Managers for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and any…
Job Description:We are seeking a highly skilled and experienced Senior Manager for the Business Support / MIS role. This pivotal position is responsible for overseeing the financial management process, managing client invoicing, ensuring compliance, and driving process improvements, with a…
Responsibilities:Role/Responsibility Manage teams and ensure quality and productivity targets are met Develop strategies on the floor for reducing attrition and improving employee satisfaction Documented monthly performance review of Assistant Managers Conduct quarterly and annual appraisals of agents and Assistant Managers…
Job Description:EXL Overview EXL (NASDAQ: EXLS) is a leading Digital Transformation company & Business Evolution partner tailoring solutions that make the most of data to make better business decisions and drive more intelligence into increasingly digital operations. Our expertise in…
Job Description: The ideal candidate must be a Certified Lean Six Sigma Master Black Belt, with proven expertise in Lean, Agile, RPA, Generative AI, and Data Science. This role demands hands on experience in transforming operations, driving automation, improving processes,…
Job Description:This pivotal position is responsible for overseeing the financial management process, managing client invoicing, ensuring compliance, and driving process improvements, with a strong focus on Management Information Systems (MIS). The ideal candidate will possess a blend of expertise in…