Job Description

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The Talent Acquisition Specialist role is a 360 recruitment position, responsible for managing the entire hiring lifecycle - from sourcing and screening candidates to conducting interviews, coordinating assessments, and managing offers. This role supports EXL's fast-paced hiring needs across key verticals such as healthcare, insurance and utilities. The recruiter will ensure efficient and high-quality delivery of bulk hiring initiatives by applying structured processes, leveraging recruitment technology, and collaborating closely with business stakeholders.
Responsibilities:
Essential Functions:

• Ensure that the process transactions are processed as per Desktop procedures
• Ensure that the assigned targets are met in accordance with SLA and Internal standards
• Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
• Ensure adherence to established attendance schedules
• Ensure adherence to Company Policies and Procedures

Performance parameters:

• Meeting set targets on a monthly basis
• Offer to Joining Ratio of the Offers made
• Number of candidates hired who clear the Post FVT assessment
• Number of defects against number of Offers made

Primary Internal Interactions:

• Team for the purpose of coordination
• Assistant Manager for escalations, unresolved issues, appraisals and reviews
• Manager for solving the issues unsolved by the immediate supervisor
• Operations and Support hiring managers - for the purpose of Recruiting candidates for their processes and for calibration
• purposes
• Finance and Commercial departments for settling vendors payments, own imprest bills etc.
• Customer Experience Analysts and Trainers for the purpose of Voice Capability assessment

Primary External Interactions:

• Vendors for:

• Hiring candidates, lining up candidates for interviews and also assessing their performance
• Giving Advertisements
• Preparing promotion material

Technical Skills:

• Skilled with the use of MS Office applications like - PowerPoint, MS Word and MS Excel
• Internet usage and email access
• Above average knowledge of the BPO industry

Process Specific Skills:

• Interviewing skills
• Feedback skills
• Excellent communication and presentation skills
• Prioritizing stake holders needs
• Strong customer service focus

Qualifications:

• Minimum 1-year Volume Recruitment Experience in a BPO/agency environment will be preferred
• Must have Matric (HR or related qualification advantageous)
• Computer literate
• Should display sufficient flexibility and urgency to handle pressure in a cross-cultural environment

About Us:
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit .
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.
About the Team: EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.

Skills Required