Manager Quality Excellence Business Process & Service Excellence Quality Excellence
Job Description
Job Category: Digital Operations - Quality Excellence
:
Drive process management rigor to ensure superior service delivery by meeting / exceeding accuracy and related SLAs
Responsibilities:
Process Management: Ensure superior service delivery by meeting/exceeding accuracy.
Improvement Strategy: Support development of process improvement and innovation strategies for client business.
Client Transformation Support: Assist client transformation teams and internal teams in process improvements.
Best Practices and Benchmarking: Facilitate sharing of best practices and drive performance benchmarking.
Business Development: Support business development activities, including RFP and RFI responses from a quality perspective.
Client Engagement: Actively participate in client visits and showcase business case studies.
Quality Assurance Setup: Ensure smooth setup and functioning of QA to meet business, internal, and certification requirements.
Qualifications:
-Bachelor's degree
-Minimum 4 years' experience within a BPO as a Quality Manager
-Must have 3 years of work experience preferably in Motor Insurance or Motor Claims
"In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets"
Skills Required
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Job Detail
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Job IdJD1583668
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSouth Africa, South Africa
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EducationNot mentioned