Senior Executive Process Training Pre Process Business Communication Cef Language Training
Job Description
Job Category: Digital Operations - Contact Center
:
Train Client and EXL specific training curriculum; Coach and mentor trainees that are struggling towards improvement; Manage the training class from a EXL disciplinary expectation, absence, performance, misconduct etc.; compile and conduct assessments as required, assesses calls or transactions against quality criteria; give feedback and coaching; Some client interaction; Compile reports as required; Communicate and keep all relevant stakeholders in the loop of training progress and escalating relevant matters towards resolution; Training administration e.g. room co-ordination, transport, payroll etc.; Identify training needs and compile material and interventions to close the gaps; Take calls as required
Responsibilities:
Excellent communication 2) Excellent facilitation and knowledge transfer ability 3) Excellent Preprocess, domain and process knowledge 4) Ability to coach & give feedback 5) People skills 6) Being proactive 7) Out of the box thinking 8) Critical thinking 9) Logical reasoning
Qualifications:
Min Matric Pass 1+ Years of Experience
Skills Required
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1584073
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationSouth Africa, South Africa
-
EducationNot mentioned