Real Time Analyst Real Time Analyst Real Time Analyst (rta)
South Africa, South Africa
Job Description
Job Category: Digital Operations - Contact Center
:
Responsible for intra-day management processes for operations located in Cape town. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers.
Responsibilities:
- Efficiently manage intra-day staffing, service level and line adherence
- Provide timely, accurate reports on intra-day performance.
- Monitor and drive schedule adherence.
- Communicate effectively with internal and external customers.
- Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.
- Solid critical thinking, problem solving, and interpersonal skills.
- Demonstrates ability to give and receive feedback with peers and business partners.
- Must demonstrate sound arithmetic, analytical and problem-solving ability.
- Excellent verbal, written and comprehension skills.
- 1 year minimum experience in Workforce Management
- Excellent skills in scheduling and real-time time management a must
- Accuracy and attention to details a must in this role
- Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels
- Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized
- Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems
- Flexible and willing to work in shift schedules
Skills Required
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Job Detail
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Job IdJD1574053
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSouth Africa, South Africa
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EducationNot mentioned