Executive
Job Description
Job Category: Customer Service
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Responsible for answering phones, directing calls, contacting providers, and accurate and timely patient scheduling. Provides efficient, effective, quality customer service for Primary Care scope of work
Responsibilities:
Responsible for answering phones, directing calls, contacting providers, and accurate and timely patient scheduling. Provides efficient, effective, quality customer service for Primary Care scope of work
Escalate any queries, complaints to the relevant business units to ensure they are handled and resolved in a timely and professional manner
Increase customer retention, loyalty and build a credible reputation
Comprehend and adhere to the company and department standards, policies and procedures
Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards
Qualifications:
Minimum Requirements:
Grade 12 (Mandatory)
6+ customer service experience
Soft skills & Telecommunications Experience (Advantageous)
Computer Literacy (MS Office, Social Media, Online, Navigation)
Good articulation of the English language (Spoken and Written)
Smart Phone compatible with Microsoft Authenticator App
As part of client-specific requirements, you may be subject to mandatory drug testing, either during onboarding or at any point during your employment at EXL.
"In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets"
Skills Required
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Job Detail
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Job IdJD1634851
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSouth Africa, South Africa
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EducationNot mentioned