Job Description

:

• Partner with hiring managers to understand role requirements and develop effective sourcing strategies.
• Manage the full recruitment lifecycle for senior Contact Centre roles, including:

• Job posting and advertising
• Candidate sourcing and screening
• Interview coordination and facilitation
• Offer negotiation and onboarding support
• Utilize various sourcing channels (job boards, social media, networking) to attract top talent.
• Maintain accurate records in the Applicant Tracking System (ATS).
• Provide market insights and recruitment analytics to stakeholders.
• Ensure compliance with company policies and employment legislation.
• Deliver an exceptional candidate experience throughout the process.

Ensure that the process transactions are processed as per policy / procedures
Ensure that the assigned targets are met in accordance with SLA and Internal standards
Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures
The performance parameters include the following:
- Meeting set targets on a monthly basis
- Offer to Joining Ratio of the Offers made
- Quality of candidates hired and on-boarded
- Number of defects against number of Offers made
- 100% adherence to compliance requests and policy
- Deliver on intakes within timelines and at high quality level
Qualifications:
Education Requirements
Minimum Matric
Qualification (or working towards) in related field will be preferred
Work Experience Requirements
Minimum 12 months of work experience
Recruitment Experience
Experience in both permanent / Fixed Term / Part Time placement
About Us:
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit .
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.

Skills Required