Pink Elephant
Job description: In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing…
Job brief We are looking for an experienced DEPLOYMENT TECHNICIAN to install, configure, and maintain software and hardware systems while ensuring they function correctly for end users and clients Responsibilities Install, configure, and deploy software. Roll out new applications, updates,…
The Support Technician is responsible for the 1st line support to customers. This includes general user support and platform specific responsibilities and duties to ensure systems are operational and always maintained. Duties and tasks are done mostly remotely from the…
Previous experience in IT and SQL scripting experience using foreign keys required. Main Responsibilities · 1st line IT and Technical support · Answer all incoming calls from customers · Logging and tracking of incidents and requests · Assignment of tickets…
As the Service Desk Manager, you will lead our frontline support operations and manage a team of service desk analysts and technicians. You will be responsible for ensuring the effective delivery of IT support services to our internal teams and…
Responsibilities: · Plan, design and support infrastructure solutions with cloud managed service team help for solution implementation. This includes designing the cloud infrastructure and designing the security architecture e.g. data centers, AWS, Azure · Translate client/product requirements into solutions, and…
Responsibilities · Conduct requirements gathering activities with clients · Identify people and systems impacted by functional and non functional requirements · Determine required IT business solutions and assist in implementing them · Drive requirements and design discussions between client and…
To ensure effective and efficient Service Desk services are delivered according to the agreed contracts with clients by performing planning, financial management, people management and SLA management activities on an operational level with regard to the allocated team. MAIN RESPONSIBILITIES:…
In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation…
We are looking for a Predictive Data Analyst to join our IT Service Management (ITSM) team, where data driven decision making is critical to operational excellence. The ideal candidate will have strong analytical and modeling skills, with a deep understanding…
We are looking for an enthusiastic, self starter, organised and hardworking individual who is willing to learn & contribute to the success of the team. Working as part of our Training / Logistics team, this role focuses on administration of…
To ensure effective and efficient Service Desk services are delivered according to the agreed contracts with clients by performing planning, financial management, people management and SLA management activities on an operational level with regard to the allocated team. MAIN RESPONSIBILITIES:…
In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation…
This role blends strategic leadership, consulting delivery, innovation enablement, and education management into one executive function. The Head of ITSM Advisory and Innovation is accountable for advancing Pink Elephant South Africa’s Service Management strategy by: Leading transformation journeys for clients…
As the Technical Pre Sales Engineer, you will be required to have a mix of business, sales, and technical abilities. The successful candidate should be a result driven individual who can operate with a sense of professionalism under pressure. Can…
We are seeking a highly organized and professional Receptionist to manage front desk operations for two dynamic companies sharing a workspace. Our mission is to ensure seamless and efficient service for all visitors, clients, and staff, contributing to a positive…
To coordinate and oversee the resolution of IT incidents by ensuring timely and efficient 2nd level support is delivered to internal staff, IT infrastructure teams, and external clients. The role includes acting as the Incident Coordinator (IC) on behalf of…
We are looking for a motivated individual who is passionate about leveraging their programming and development skills to drive business success through effective business/process analysis and product configuration. This role offers a unique opportunity to combine technical expertise with business…
We are seeking a highly skilled and versatile Business Analyst with expertise in solution design, implementation, and system configuration. The ideal candidate will have a strong background in business analysis, process improvement, and hands on experience configuring enterprise systems such…