Job Description

The Technology Support Intern will work alongside the technology teams to deliver high-quality IT support services. This internship offers hands-on experience in an IT Service Management (ITSM) environment, assisting with incidents, service requests, and basic technical tasks while learning industry-standard tools, processes, and best practices.

OBJECTIVES:

- Gain practical experience in a professional IT Service Management environment.

- Develop foundational technical support and troubleshooting skills.

- Learn how to manage incidents and service requests using ITSM tools and processes.

- Build strong customer service, communication, and problem-solving skills in a technology support role.

RESPONSIBILITIES:

The intern will:

- Provide first-line support for basic technical issues.

- Log, track, and update incidents and service requests in the ITSM system.

- Perform basic troubleshooting for hardware, software, and connectivity issues.

- Escalate complex issues to senior engineers as needed.

- Communicate clearly and professionally with users, keeping them informed on ticket progress.

- Support user account administration, including password resets and access requests.

- Assist with device setup, configuration, and software installations.

- Learn and utilize ITSM platforms, remote support tools, and monitoring systems.

- Help maintain and update knowledge base articles and support documentation.

- Follow IT service management processes, including Incident, Request, and Change Management.

- Adhere to company security, data protection, and information governance policies.

SKILLS AND ATTRIBUTES:

- Strong problem-solving and analytical skills.

- Professional, approachable, and customer focused.

- Effective verbal and written communication skills.

- Quick to learn technical concepts and apply them practically.

- Well-organized with strong attention to detail.

- Team-oriented with a willingness to support and learn from colleagues.

- Basic IT knowledge, including operating systems, common software applications, and networking concepts.

QUALIFICATIONS REQUIRED:

- Completed certification or diploma in Software Development, Computer Science, Programming, or a related field.

- Basic understanding of IT support principles and technical troubleshooting.

- Prior IT support experience is a plus but not required.

- Good command of English, both verbal and written.

Job Types: Full-time, Temporary
Contract length: 12 months

Application Question(s):

You are aware that this is an Internship for 12 months which only pays a stipend? Have you completed the required certification as stated on the spec? Are you currently employed or unemployed? Where do you reside? Why should we consider you for this internship?
Work Location: In person