Job Description

Purpose

To put together IT systems that can be easily maintained, from hardware to software programming and use friendliness

Installation

Installation and configuration of hardware and software within 24 hours after the call has been logged.

Finishing of installations onsite within turnaround time.

Keeping change control documents of all changes.

Updating computer software regularly.

Updating computer screen software regularly.

Maintenance

Weekly maintenance of systems.

Generate high level of troubleshoot on regular basis.

Organise and schedule upgrades and maintenance without deterring others from completing their work.

Helping end user via telephone or remotely with system issues.

Creating user libraries on share point.

Creating security and distribution groups for employees.

Formatting laptops and desktops on request.

Check computer hardware (HDD, Mouses, Keyboards etc) to ensure functionality

Monthly migration of domains.

IT Support

Configuring and setup of WI-FI routers.

Configuring emails on tablets smartphones (windows and macintosh).

Ensure security and privacy of networks and computer systems.

Provide orientation and guidance to users on how to operate new software and computer equipment.

Connecting network printers.

Setting up and configuring of printer's MFPs and Laser Jet.

Analysing writing reports & communicating results to colleagues & managers.

Creating users on office 365 using licensing.

Troubleshoot IP, PABX.

Procurement of IT equipment.

Administering website uploads.

Maintain records/logs of repairs and fixes and maintenance schedule.

Identify computer or network equipment shortages and place orders.

Drive paperless initiatives including Microsoft teams usage in the business.

Come up with new IT initiatives or devices.

REQUIREMENTS

Skills/ Competencies

Strong verbal and written communication

Multi-tasking

Meeting deadlines

Organizational skills

Problem solving

Efficient and innovative

Creativity

Passion for technology

Teamwork

Computer skills

Analytical thinking skills

Desired experience & Qualifications.

Matric or similar qualification NQF 4

Degree/ diploma in Information Technology

2 - 3 years' experience in a Technology Support role

2 - 3 years' experience in Software and hardware programming

Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)

IT Microsoft desktop.

Cloud storage.

Remuneration



Market related

Apply to:

Recruitment@kenamedia.co.za