Job Description

Our client in Pretoria is looking for an experienced IT Support Engineer to join their team.
The ideal candidate will have strong proficiency in Microsoft 365 and mikrotik, solid hardware and networking fundamentals, and relevant certifications such as A+ and N+. The role focuses on providing end-user support, maintaining IT systems, and resolving technical issues to ensure smooth business operations.
Key Responsibilities
1. Technical Support

• Provide first and second-line support to users for hardware, software, and network-related issues.
• Troubleshoot and resolve Microsoft 365 application issues (Teams, SharePoint, Outlook, OneDrive).
• Assist with device setup, configuration, and maintenance for desktops, laptops, and mobile devices.

2. System Administration

• Manage user accounts and permissions in Microsoft 365 and Active Directory.
• Monitor and maintain system performance and network stability.
• Ensure timely deployment of software updates, patches, and antivirus solutions.

3. Hardware and Networking

• Install, configure, and maintain hardware such as printers, routers, and switches.
• Perform basic network troubleshooting to resolve connectivity issues.
• Support the setup and maintenance of wired and wireless networks.

4. Documentation and Training

• Maintain accurate records of IT assets, incidents, and resolutions.
• Create and update user guides and internal knowledge base articles.
• Conduct user training sessions on Microsoft 365 tools and general IT best practices.

5. Security and Compliance

• Ensure adherence to IT security policies and internal procedures.
• Assist with implementing cybersecurity measures and responding to potential threats.

Skills and Competencies:

• Excellent problem-solving and analytical skills.
• Strong verbal and written communication abilities.
• High level of organization and attention to detail.
• Ability to work independently and within a team.

Requirements:
Required Qualifications & Experience:

• Grade 12
• SA citizen
• Experience with Network and specifically Mikrotik is a must
• CompTIA A+ Certification (or equivalent).
• CompTIA Network+ Certification (or equivalent).
• Proven experience with Microsoft 365, including administration and troubleshooting.
• Strong understanding of networking concepts, including TCP/IP, DNS, and DHCP.
• Knowledge of Windows operating systems.

Preferred Qualifications:

• Microsoft certifications, such as Microsoft 365 Fundamentals or Associate-level certifications (e.g., Modern Desktop Administrator).
• Experience with IT ticketing systems (e.g., ServiceNow, Jira).

Familiarity with Azure AD and basic PowerShell scripting
Please note only candidates that meet the minimum requirements will be considered.
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