Job Description

Description:
The Junior IT Support Specialist will ensure that end users receive optimal IT support in a timely manner. This position will be responsible for the day-to-day technical support to the end-users at all levels. This position will work closely with the Senior IT Support Specialist to provide end-user IT support.
Overview of Duties:
To set up electronic equipment and to facilitate data collection at the clinic and community area.

• To perform daily set up of electronic equipment.
• To ensure that electronic equipment is safe and secure always.
• To ensure compliance with the study SOP's for data entry and data management including accuracy, consistency and patient confidentiality.
• To facilitate verification and registration of all eligible participants using the approved devices.

To troubleshoot IT problems related electronic data collection at the mobile sites.

• To ensure that all electronic data collection devices and computers are well functioning.
• To troubleshoot any IT related problems that may arise during data collection.

To act as the IT liaison to ensure smooth flow of participant related procedures.

• To help resolve any bottleneck issues that may be encountered clinic procedures.

Work in a multidisciplinary team and with DOH Staff to ensure good partnership between AHRI and DOH

• Attend relevant meetings, implement decisions and evaluate outcome.
• Ensure regular liaison with all relevant stakeholders and maintain good working relationships.
• Ensure adherence to AHRI occupational health policies.

Carry out any other Duties as directed by the line manager

• Work closely with the line manager and carry out duties as directed.
• Report to line manager new developments to ensure improvement between AHRI, the community and DoH.

Minimum Qualification

• Professional information technology certificates such as A+, N+, INET MOUS, ITILv3 foundation, etc. (a diploma, degree is advantageous
• Valid driver's license.

Minimum Experience

• At least 1 years' experience in desktop/helpdesk support or similar position
• Experience working with all Microsoft technologies.
• Knowledge of Active Directory and Group Policies.
• Strong experience with DHCP, DNS and General Networking
• Strong Microsoft Windows operating systems and Apple Mac OSX experience
• Strong knowledge of Microsoft desktop products including Office, Office 365

Advantageous

• Linux skills and experience
• Diploma in Information Technology

Skills Required

• Good verbal and written communication skills in English;
• Accuracy and precision;
• Must be able to work under pressure;
• Diligence and perseverance to complete all tasks.
• Ability to document information accurately and methodically.
• Ability to work independently and show initiative

Worker Type: Employee
The application closing date: 11 Dec 2025
Please note that only shortlisted candidates will be contacted, kindly consider your application as unsuccessful if you do not hear from us within 14 days of the application closing date.

Skills Required