Job Description

Reverside is an established IT services provider focused on delivering high-quality Software Development, IT Resourcing, Digital Transformation, and Systems Support solutions. We are always looking for skilled Trade & Working Capital Application Support Specialist professionals to join our growing team and contribute to innovative technology projects across various industries.
Key Responsibilities

• Provide 2nd line support for Trade & Working Capital applications
• Support platforms including TIplus and Etradeport
• Incident, problem, and defect management (end-to-end)
• Root cause analysis for complex trade-related issues
• SLA monitoring and escalation management
• Application monitoring, system health checks, and alerts analysis
• Vendor coordination (e.g. Finastra, Komgo, Mitigram)
• UAT, QA testing, release validation, and post-implementation support
• Change management and deployment support (maker/checker)
• Trade pricing loads and operational system configuration
• Stakeholder communication (including bulk communications)
• Risk, audit, and compliance adherence
• Documentation, reporting, and knowledge management
• Participation in disaster recovery testing

Technical & Application Skills

• Application support experience in a banking environment
• Strong knowledge of Trade & Working Capital systems
• Hands-on support of TIplus and Etradeport
• Incident, problem, and change management
• Root cause analysis across multiple systems
• Application monitoring and alert analysis
• UAT & QA testing experience
• Understanding of SDLC for defects and enhancements
• Ability to work with vendor systems and upgrades
• Accurate incident logging and reporting (e.g. ServiceNow / SnoW)

Trade & Business Domain Skills

• Working understanding of Trade Operations
• Product knowledge across Trade products (imports, exports, guarantees, LC's, etc.)
• Understanding of Trade & Working Capital risk frameworks
• Awareness of credit risk, operational risk, and audit requirements
• Ability to assess financial and client impact of system outages
• Understanding of banking revenue, cost, and capital drivers

Qualifications - Mandatory

• Degree in Computer Science, IT, Engineering, or related field
• IT certifications are advantageous (not mandatory)

Experience - Mandatory

• Application support
• Technology support
• Service delivery
• Experience in a bank or financial institution is preferred

Core Soft Skills

• Strong analytical and troubleshooting skills
• Ability to operate under pressure in a high-risk environment
• Excellent verbal & written communication
• Stakeholder and relationship management
• High attention to detail and accuracy
• Ownership and accountability
• Strong organizational and time management skills
• Ability to multi-task and prioritize competing demands
• Ethical judgement and professionalism
• Teamwork and independent working capability

Skills Required