Job Description

The Internal IT Support Intern provides hands-on experience in IT operations while assisting with technical support for staff and systems. This internship offers practical exposure to hardware, software, and network troubleshooting, helping develop problem-solving, communication, and IT support skills in a professional environment.

OBJECTIVES:

- Gain practical exposure to IT support processes, tools, and best practices.

- Assist in maintaining and troubleshooting hardware, software, and network systems.

- Support the IT team in delivering efficient and timely technical assistance to employees.

- Develop problem-solving, analytical, and communication skills in a professional IT environment.

RESPONSIBILITIES:

The intern will:

- Respond to helpdesk tickets and provide first-level technical support to staff.

- Troubleshoot issues related to hardware (PCs, printers, peripherals) and software (applications, operating systems).

- Assist with system updates, installations, and configurations.

- Support user account management, including password resets and access permissions.

- Document recurring issues and solutions to improve the internal knowledge base.

- Participate in IT team meetings and contribute to ongoing projects.

- Escalate complex technical issues to Senior IT staff when necessary.

SKILLS AND ATTRIBUTES:

- Strong problem-solving and analytical skills.

- Effective verbal and written communication skills.

- Eagerness to learn and develop technical knowledge in IT support.

- Ability to work collaboratively with colleagues across teams.

- Professional attitude and attention to detail.

- Basic IT skills, including familiarity with operating systems, common software applications, and networking concepts.

QUALIFICATIONS REQUIRED:

- Completed a certification or diploma in Information Technology, Computer Science, Networking, or a related field.

- Basic understanding of computer hardware, software, and networks.

- Prior experience or exposure to IT support is a plus but not required.

- Good command of English (verbal and written).

Job Types: Full-time, Temporary
Contract length: 12 months

Application Question(s):

You are aware that this is a Internship for 12 months which only pays a stipend? Have you completed the required certification as stated on the advert? Are you currently employed or unemployed? Where do you reside? Why should we consider you for this internship?
Work Location: In person