Job Description

At Pragma, we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognised, valued, and developed to support our company strategy. We encourage people with disabilities and from diverse backgrounds to apply.
You will enjoy working in a fast-paced environment where IT is seen as a competitive advantage. You will get exposure and experience with a wide variety of applications and systems. You will have opportunities to attend both internal and external training courses in order to develop your career. The ideal candidate should have great troubleshooting skills, pay attention to details, and have a thorough knowledge of computer hardware and software.
Minimum Requirements

• A MCP/A+/N+/M365 Certified Administrator or equivalent qualification.
• A minimum of 4 years experience in a desktop support/Tier 1 IT Support Engineer environment.
• A minimum of 4 years experience with installing and supporting Office 365 and Azure
• A minimum of 4 years experience with installing and troubleshooting laptops, desktops, printers, and mobile devices

Duties & Responsibilities

• Administering and Supporting Microsoft AD and/or Entra ID.
• Assists with monitoring, investigating, and remediating all security threats.
• Resolves service requests according to SLA.
• Installs, configures, and troubleshoots laptops, desktops, printers, and mobiles.
• Installing and supporting desktop operating systems.
• Installing and supporting Office365 applications.
• Installing and troubleshooting laptops, desktops, printers, and mobile devices.
• Troubleshooting networking problems.
• Installing and supporting voice applications.
• Supporting and remediating anti-virus and security issues.
• Creates/amends/deletes user accounts in all systems.
• Supports IT Administrators with escalated calls.
• Supports Video Conferencing and biometric access control equipment.
• Configures, administers, and troubleshoots O365 including Exchange, Teams, Sharepoint Online, OneDrive, and InTune.
• Attends meetings and updates documentation accurately when required.

Skills Required