Job Description

This is a full-time hybrid role for a ServiceNow Software Engineer located in the Johannesburg Metropolitan Area, with some work-from-home flexibility. The ServiceNow Software Engineer will be responsible for developing and maintaining ServiceNow applications, working within an ITIL framework ensuring resolution of incidents and request management within agreed SLA's, ensuring compliance with coding standards, participating in the software development lifecycle, and collaborating with teams for requirement analysis and solution design. The role includes back-end web development, implementing object-oriented programming principles, and performing system integrations.

ROLE

ITSM - Incident, Request, Change, Release, Self Service Portal, Search, LDAP & SSO Integration, Email & SuccessFactors integration, ServiceNow NowMobile, Problem, Walk up Experience, Virtual Agent Lite, Asset Management. Knowledge Management - Manage KB, Groups, Setup Category & Hierarchy relationships including setup criteria ITOM - CMDB - Asset & CI configuration including relationship configuration, build and populate CMDB data, ITOM visibility, Discovery, ITOM health & Cloud Insights Supporting Production, Test & Development platforms Performance Monitoring

QUALIFICATIONS

Possess skills in Computer Science and Software Development 2+ years' experience with ServiceNow ITSM Platform & ITOM discovery ServiceNow Certification/s will be beneficial Proven experience working with SNOW platform support Experience in Back-End Web Development and Programming Proficiency in Object-Oriented Programming (OOP) Problem-solving and analytical skills Excellent communication and teamwork abilities Familiarity with IT Service Management (ITSM) best practices will be beneficial
Job Types: Full-time, Permanent

Application Question(s):

What is your current salary? What is your expected salary? Are you permanently employed/contract basis or unemployed? What is your notice period?
Work Location: In person