Job Description

The Intern Sales Administrator provides administrative and coordination support to the sales team within an IT Service Management (ITSM) company. This internship offers practical exposure to sales operations, customer engagement, and commercial processes in a technology-focused environment, while developing professional, organisational, and communication skills.

OBJECTIVES:

- Gain hands-on experience in sales administration and commercial support within an ITSM environment.

- Develop an understanding of IT services, managed services, and support contracts.

- Support the sales team in maintaining efficient and accurate sales operations.

- Build professional communication, organisational, and analytical skills relevant to sales and business roles.

RESPONSIBILITIES:

The intern will:

- Assist with preparing quotes, proposals, and sales-related documentation.

- Update and maintain customer and opportunity records within the CRM system.

- Support order processing and basic contract administration tasks.

- Track sales enquiries, actions, and follow-ups to ensure timely responses.

- Act as a point of contact for basic customer queries and route them appropriately.

- Coordinate communication between sales, service desk, and technical teams.

- Assist with scheduling sales meetings, demos, and follow-up calls.

- Maintain accurate records of sales activities, pipelines, and opportunities.

- Assist in compiling simple sales reports and dashboards.

- Ensure sales documentation is stored correctly and complies with company standards.

- Gain exposure to IT service offerings, ITSM terminology, and sales processes.

- Handle customer, commercial, and company information confidentially at all times.

SKILLS AND ATTRIBUTES:

- Strong organisational and attention-to-detail skills.

- Professional, approachable, and confident in communication.

- Basic analytical skills and ability to assist in reporting tasks.

- Ability to prioritise tasks and work effectively in a team environment.

- Eagerness to learn about IT services, sales processes, and CRM tools.

- Proficient in basic IT tools, including Microsoft Office or Google Workspace.

QUALIFICATIONS REQUIRED:

- Completed a certification or diploma in Business Administration, Sales, Marketing, or a related field.

- Basic understanding of office software and CRM systems.

- Prior administrative or sales support experience is a plus but not required.

- Good command of English (verbal and written).

Job Types: Full-time, Temporary
Contract length: 12 months

Application Question(s):

You are aware that this is an Internship for 12 months which only pays a stipend? Have you completed the required certification as stated on the spec? Are you currently employed or unemployed? Where do you reside? Why should we consider you for this internship?
Work Location: In person