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Job Category: Quality & Process Excellence Job Description: The resource will drive process management rigor to ensure superior service delivery by meeting…
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? Fully Remote Call Center Manager - South Africa ? Working Hours: US Time Zone (final schedule to be confirmed) ? Salary:…
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To assess the call quality of the call centre agents who deal with our existing and potential customers. Coaching and training of…
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Purpose of the Job To assess the call quality of the call centre agents who deal with our existing and potential customers.…
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Closing Date 2025/11/05 Reference Number SHO251029 4 Job Title Quality Assurance Clerk Job Type Permanent Location Country South Africa Location Province Gauteng…
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A Call Centre Agent will be responsible for providing excellent customer service and support to callers/guests. This includes answering questions, addressing concerns,…
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As a Quality Assurance Specialist you will monitor the effectiveness and quality of outgoing calls and emails to ensure compliance with the…
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Advanced Call Center Technologies Job Description Quality Analyst Reports To: Manager, Training & Quality Department: Training FLSA: Non Exempt Prepared By: Human…
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Data profiling & quality assessments to identify inconsistencies and gaps Collaborate with teams to resolve data quality issues and implement corrective measures…
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ROLE PURPOSE The purpose of this role is to support the development and execution of a real time audit programme within the…
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At Iconaf we are passionate about growing people and we currently have opportunities in our verification department for passionate and driven people…
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Job Details Job Title: Quality Control Specialist (Call Review) Location: Remote Employment Type: Full Time Job Overview: We are seeking a detail…
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At Iconaf we are passionate about growing people and we currently have opportunities in our verification department for passionate and driven people…
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Responsibilities Review and understand solution requirements, specifications, and project/change success criteria. Collaborate with team members to define testing strategy, scope, and approach.…
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Responsibilities Review and understand solution requirements, specifications, and project/change success criteria. Collaborate with team members to define testing strategy, scope, and approach.…
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SUMMARY:Main Purpose of Position:Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality,…
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IPSOS: Quality AnalystBased in RandburgMain Purpose of Position:To analyze customer interactions and capture the insights into the Genii tool to ensure an…
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BEST4U : Quality AnalystContractBased in RandburgMain Purpose of Position:To analyze customer interactions and capture the insights into the Genii tool to ensure…
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Job Title: Account Manager Location: Claremont Department: Operations Reports To: Managing Director Employment Type: Full Time / Shift Based Key Responsibilities Campaign…
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BEST4U : Quality AnalystContractBased in RandburgMain Purpose of Position:To analyze customer interactions and capture the insights into the Genii tool to ensure…
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