Quality Assurance Clerk
Centurion, GP, ZA, South Africa
Job Description
Purpose of the Job
To assess the call quality of the call centre agents who deal with our existing and potential customers. Coaching and training of staff
The role will be based at the Centurion branch in Gauteng.
Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
Job Objectives
Call Monitoring and Evaluation Monitor and evaluate inbound and outbound interaction quality for contact centre, including chat or email Coordinate and facilitate call calibration sessions for call centre staff Generate progress reports for management
Qualifications
Essential
Grade 12 qualification Quality assurance accreditation advantageous
Experience
Quality assurance within a Sales and customer Service environment 1 year prior outbound and inbound/sales call centre experience required
Knowledge and Skills
Knowledge of program-specific processes, policies and systems Computer Literate: MS Office and MS Excel Strong administration and analytical skills Strong oral and written communication skills Bilingual preferably fluent in English and Afrikaans
Applicant Feedback Policy
Shoprite endeavours to provide feedback to all candidates whenever possible. However, if you do not hear from one of our Recruiters within 30 days, please accept that your application was unsuccessful
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Job Detail
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Job IdJD1575350
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCenturion, GP, ZA, South Africa
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EducationNot mentioned