Quality Assurance Clerk
Gauteng, South Africa
Job Description
To assess the call quality of the call centre agents who deal with our existing and potential customers. Coaching and training of staff
The role will be based at the Centurion branch in Gauteng.
Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
Job Advert Details
Job Category Sales
Job Objectives
- Call Monitoring and Evaluation
- Monitor and evaluate inbound and outbound interaction quality for contact centre, including chat or email
- Coordinate and facilitate call calibration sessions for call centre staff
- Generate progress reports for management
Essential
- Grade 12 qualification
- Quality assurance accreditation advantageous
- Quality assurance within a Sales and customer Service environment
- 1 year prior outbound and inbound/sales call centre experience required
- Knowledge of program-specific processes, policies and systems
- Computer Literate: MS Office and MS Excel
- Strong administration and analytical skills
- Strong oral and written communication skills
- Bilingual preferably fluent in English and Afrikaans
Skills Required
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Job Detail
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Job IdJD1574537
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGauteng, South Africa
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EducationNot mentioned