Job Description

Closing Date 2025/11/05


Reference Number SHO251029-4


Job Title Quality Assurance Clerk


Job Type Permanent


Location - Country South Africa


Location - Province Gauteng


Location - Town or City Centurion


Purpose of the Job
To assess the call quality of the call centre agents who deal with our existing and potential customers. Coaching and training of staff



The role will be based at the Centurion branch in Gauteng.

Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.








Job Advert Details


Job Category Sales


Job ObjectivesCall Monitoring and Evaluation Monitor and evaluate inbound and outbound interaction quality for contact centre, including chat or email Coordinate and facilitate call calibration sessions for call centre staff Generate progress reports for management



Qualifications

Essential

Grade 12 qualification Quality assurance accreditation advantageous


ExperienceQuality assurance within a Sales and customer Service environment 1 year prior outbound and inbound/sales call centre experience required



Knowledge and SkillsKnowledge of program-specific processes, policies and systems Computer Literate: MS Office and MS Excel Strong administration and analytical skills Strong oral and written communication skills Bilingual preferably fluent in English and Afrikaans



The role will be based at the Centurion branch in Gauteng.

Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.




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