Nexio
ROLE PURPOSE The Service Analyst provides a critical support function. This role is responsible for analysing and enhancing service delivery across the organisation. Key responsibilities include collecting and interpreting data, identifying performance trends, and collaborating with various departments to ensure…
ROLE PURPOSE Design and implement network solutions (VPNs, Hosting, SDWAN, Security and VOIP). Act as an escalation point to resolve complex provisioning solutions. Problem diagnosis and a clear understanding of the client’s needs and networks. To provide high quality project…
ROLE PURPOSE The Customer Satisfaction Administrator plays a crucial role within the ITIL framework, ensuring that the organisation's IT services meet or exceed customer expectations. This position is responsible for gathering, analysing, and reporting customer satisfaction data, and working closely…
FUNCTION The Service Management Manager ensures effective delivery, assurance, and end to end lifecycle management of Vodacom Business services across diverse technologies and customer segments. This role leads a team of Service Managers to achieve operational excellence, meet or exceed…
ROLE PURPOSE The Service Manager is accountable to the Manager: Service Management and performs the day to day operational and managerial tasks demanded by the process activities. In general, the Service Manager has: Visibility at a management level within Vodacom…
ROLE PURPOSE The Service Manager is accountable to the Manager: Service Management and performs the day to day operational and managerial tasks demanded by the process activities. In general, the Service Manager has: Visibility at a management level within Vodacom…
ROLE PURPOSE The Service Manager is accountable to the Manager: Service Management and performs the day to day operational and managerial tasks demanded by the process activities. ROLE REQUIREMENT Keep aware of changing business needs. Ensure that the current and…
ROLE PURPOSE The Service Manager is accountable to the Manager: Service Management and performs the day to day operational and managerial tasks demanded by the process activities. ROLE REQUIREMENT Keep aware of changing business needs. Ensure that the current and…
ROLE PURPOSE The Billing Role is a key business delivery function as it is responsible for the billing processing, maintenance, and integrity of the billing information on the system, as well as generation of accurate and timeous billing invoices, service…
ROLE PURPOSE The Service Assurance Manger is responsible for Services provided to customers who are selected based on their high Service Level Agreements on their strategic value to the business, monetary spend, number of sites, network complexity and a high…
ROLE PURPOSE The IT Asset and Configuration Manager is responsible for planning, tracking, control, analysis, and reporting of all hardware and software assets and configuration items. This role ensures the accuracy and integrity of the Asset and Configuration Management repository…
ROLE PURPOSE The Incident Manager is responsible for managing the process to restore normal service operation as quickly as possible to minimize the impact on business operations. This role involves leading the incident management team, ensuring that all IT service…
ROLE PURPOSE The Service Manager is accountable to the Manager: Service Management and performs the day to day operational and managerial tasks demanded by the process activities. ROLE REQUIREMENT Keep aware of changing business needs. Ensure that the current and…
ROLE PURPOSE The Billing Role is a key business delivery function as it is responsible for the billing processing, maintenance, and integrity of the billing information on the system, as well as generation of accurate and timeous billing invoices, service…
ROLE PURPOSE The purpose of this role is to support the development and execution of a real time audit programme within the MSOC support organisation. The role is responsible for auditing the quality of customer facing support interactions to ensure…
ROLE PURPOSE The Service Assurance Manger is responsible for Services provided to customers who are selected based on their high Service Level Agreements on their strategic value to the business, monetary spend, number of sites, network complexity and a high…
ROLE PURPOSE The Change Manager acts as a facilitator, responsible for the overall change management process. Enters the business needs, goals and objectives of the change and ensures they are accurate. Ensures the risk factors have been assessed and verifies…
ROLE PURPOSE Nexio is a specialist ICT solution provider that helps clients build, support, and manage their IT infrastructures. We have operations in all 9 provinces across the country, over 200 clients and over 600 employees and as a Level…
ROLE PURPOSE The Trade Partner Support Administrator is responsible for providing day to day operational and administrative support to trade partners. The role ensures accurate processing of partner requests, queries, and transactions, while maintaining records, tracking cases, and ensuring adherence…
ROLE PURPOSE The IT Asset and Configuration Manager is responsible for planning, tracking, control, analysis, and reporting of all hardware and software assets and configuration items. This role ensures the accuracy and integrity of the Asset and Configuration Management repository…
ROLE PURPOSE The Asset & Configuration Administrator is responsible for facilitating the lifecycle management of IT assets and configurations within the organization. This includes tracking and maintaining accurate records of all hardware and software assets, ensuring compliance with configuration management…
ROLE PURPOSE The knowledge manager will be responsible for the success of the knowledge management (KM) framework implemented across site operations and will drive continuous improvement of this framework in collaboration with key stakeholders and the KM team members. The…
ROLE PURPOSE The Problem Manager is accountable to the Problem Management Process Owner, Operations Manager and Service Manager in a virtual reporting structure and performs the day to day operational and managerial tasks demanded by the process activities. The Problem…
The key function of the role is to provide leadership, direction and resource stewardship to a team of senior account managers to drive sales revenue and margin goal attainment across both Private and Public Sector. The role will also be…
The key function of the role is to provide leadership, direction and resource stewardship to a team of senior account managers to drive sales revenue and margin goal attainment across both Private and Public Sector. The role will also be…
ROLE PURPOSE The Service Manager is accountable to the Manager: Service Management and performs the day to day operational and managerial tasks demanded by the process activities. In general, the Service Manager has: Visibility at a management level within Vodacom…
ROLE PURPOSE The primary purpose of this role is to support and enhance the Problem Management function through structured, ITIL aligned processes, ensuring the effective management, documentation, and communication of service impacting incidents across enterprise telecommunication services. The role is…
ROLE PURPOSE The primary purpose of this role is to support and enhance the Problem Management function through structured, ITIL aligned processes, ensuring the effective management, documentation, and communication of service impacting incidents across enterprise telecommunication services. The role is…
ROLE PURPOSE/FUNCTION The Technical Officer is responsible for end to end incident management, troubleshooting, and customer support across a wide range of Vodacom Business products and services. The role requires technical expertise, strong ownership of service cases, and the ability…
ROLE PURPOSE To provide high level, high quality assurance role to Vodacom Business cooperate clients, in the Customer Services Operations Centre (CSOC) Resolver Team 2. ROLE ACCOUNTABILITIES / KEY ACTIVITIES To provide a high level, high quality service assurance role…
ROLE PURPOSE To provide high level, high quality assurance role to Vodacom Business cooperate clients, in the Customer Services Operations Centre (CSOC) Resolver Team 2. ROLE ACCOUNTABILITIES / KEY ACTIVITIES To provide a high level, high quality service assurance role…
ROLE PURPOSE/FUNCTION The Technical Officer is responsible for end to end incident management, troubleshooting, and customer support across a wide range of Vodacom Business products and services. The role requires technical expertise, strong ownership of service cases, and the ability…
Overview A Level 1 Technical Assistant will receive training/mentorship within our Network Management Centre (Telecommunications) that currently deals with Event & Fault Management and Incident Management on a 24/7 basis, Each Technical Assistant will take responsibility for the following during…
Overview A Level 1 – Technical Assistant will receive training/mentorship within our Network Management Centre (Telecommunications) that currently deals with Event & Fault Management and Incident Management on a 24/7 basis, Each Technical Assistant will take responsibility for the following…
ROLE PURPOSE The Service Analyst provides a critical support function by delivering analytical services to assist the Service Manager in serving the allocated customer base. This role is responsible for analysing and enhancing service delivery across the organisation. Key responsibilities…
Function: To lead and manage the Technical Officers within Vodacom Business CSOC | Express Group Business Partner desk . Take overall responsibility for driving incident volumes and ongoing development of the Technical Officers, continuous training & coaching ensuring delivery of…
Function: Manages the Business CSOC | Express Group Business Partner desk, the Squad Leaders, the volumes in the queues, the technical abilities in the teams, the volumes of escalations Measurement areas: How you apply expertise and technology, meeting customer expectations,…
Function: Manages the Business CSOC | Express Group Business Partner desk, the Squad Leaders, the volumes in the queues, the technical abilities in the teams, the volumes of escalations Measurement areas: How you apply expertise and technology, meeting customer expectations,…
Function: To lead and manage the Technical Officers within Vodacom Business CSOC | Express Group Business Partner desk . Take overall responsibility for driving incident volumes and ongoing development of the Technical Officers, continuous training & coaching ensuring delivery of…
ROLE PURPOSE An exciting opportunity exists for a proactive and experienced Team Lead within the Revenue Assurance Billing Centre of Excellence (CoE). This role is central to leading the FTTH Assurance, Fixed Billing, and Billing CoE functions, ensuring the accuracy,…
ROLE PURPOSE This role will be responsible for delivering a comprehensive and value adding, start to end talent acquisition function for the Nexio business. The core function of the successful candidate is to ensure that only the best quality human…
ROLE PURPOSE An exciting opportunity exists for a proactive and experienced Team Lead within the Revenue Assurance Billing Centre of Excellence (CoE). This role is central to leading the FTTH Assurance, Fixed Billing, and Billing CoE functions, ensuring the accuracy,…
ROLE PURPOSE As a Junior Business Analyst specialising in RPA projects, you will play a crucial role in identifying, analyzing, and implementing automation solutions to streamline business processes. You will collaborate with cross functional teams to ensure successful project delivery…
ROLE PURPOSE The primary purpose of this role is to support and enhance the Problem Management function through structured, ITIL aligned processes, ensuring the effective management, documentation, and communication of service impacting incidents across enterprise telecommunication services. The role is…
ROLE PURPOSE As a Business Analyst specialising in RPA projects, you will play a crucial role in identifying, analyzing, and implementing automation solutions to streamline business processes. You will collaborate with cross functional teams to ensure successful project delivery and…
ROLE PURPOSE The primary purpose of this role is to support and enhance the Problem Management function through structured, ITIL aligned processes, ensuring the effective management, documentation, and communication of service impacting incidents across enterprise telecommunication services. The role is…
ROLE PURPOSE Drives all activities around the Hybrid Infrastructure solution area, including product management, certifications, presales, solution architecture, skills, solution development, channel management, sales and marketing. Will be responsible for ensuring the profitability of the Hybrid Infrastructure solution area, across…
Job Description Summary and primary objectives, scope of work deliverables and activities Our client requires a technical operations manager to work within the operations fault management services (asoc) environment, dealing with all incidents/ events /tasks as well as any tactical…
ROLE PURPOSE The Creditors Clerk is responsible for managing and maintaining the accounts payable ledger, ensuring that all supplier invoices are accurately processed, reconciled, and paid on time. This role plays a key part in maintaining good supplier relationships and…
Job Description Summary and primary objectives, scope of work deliverables and activities Our client requires a technical operations manager to work within the operations fault management services (asoc) environment, dealing with all incidents/ events /tasks as well as any tactical…
ROLE PURPOSE To provide high level, high quality assurance role to Vodacom Business cooperate clients, in the Customer Services Operations Centre (CSOC) Resolver Team 2. ROLE ACCOUNTABILITIES / KEY ACTIVITIES To provide a high level, high quality service assurance role…
ROLE PURPOSE The successful candidate will be responsible for designing schedules, assessing risks, monitoring staff and sub contractors, budgeting, and tracking project progress. Leading an operations business team in developing, testing, supporting, and maintaining technical solutions. Ensure that project objectives…
The key function of the role is to provide leadership, direction and resource stewardship to a team of senior account managers to drive sales revenue and margin goal attainment across both Private and Public Sector. The role will also be…
ROLE PURPOSE The Service Manager is accountable to the Manager: Service Management and performs the day to day operational and managerial tasks demanded by the process activities. In general, the Service Manager has: Visibility at a management level within Vodacom…
ROLE PURPOSE The Service Manager is accountable to the Manager: Service Management and performs the day to day operational and managerial tasks demanded by the process activities. In general, the Service Manager has: Visibility at a management level within Vodacom…
The key function of the role is to provide leadership, direction and resource stewardship to a team of senior account managers to drive sales revenue and margin goal attainment across both Private and Public Sector. The role will also be…
ROLE PURPOSE As a Business Analyst specialising in RPA projects, you will play a crucial role in identifying, analyzing, and implementing automation solutions to streamline business processes. You will collaborate with cross functional teams to ensure successful project delivery and…
ROLE PURPOSE Responsible for the 1st line Linux system administration support at customer site. This will include daily systems tasks, reporting and first line system administration of Linux systems within this environment. ROLE REQUIREMENTS Junior level within a major Function…
ROLE PURPOSE The Service Analyst provides a critical support function by delivering analytical services to assist the Service Manager in serving the allocated customer base. This role is responsible for analysing and enhancing service delivery across the organisation. Key responsibilities…
ROLE PURPOSEThe Managed Services Solutions Architect is responsible for the design and on boarding of Services solutions across the Nexio services portfolio. that support the Customer requirements and business objectives. The solution components must support the overall business objective, be…
ROLE PURPOSE The Managed Services Solutions Architect is responsible for the design and on boarding of Services’ solutions across the Nexio services portfolio. that support the Customer requirements and business objectives. The solution components must support the overall business objective,…
ROLE PURPOSE We are seeking a dedicated and experienced Service Manager to oversee the delivery of our services within our ASOC Managed Service environment. The ideal candidate will have a strong background in operational management, excellent leadership skills, and a…
ROLE PURPOSE Providing opportunity to focus on making products and business operating capabilities work, which means we often are more concerned with how systems align, orchestrate and integrate to achieve business outcomes than any single point solution, essentially building systems…
ROLE PURPOSE Responsible for the 2nd line Linux system administration support at customer site. Administer the Linux environment, deliver new infrastructure in support of initiatives, projects, monitoring and optimization of implemented systems. To provide technical support services such as daily…
ROLE PURPOSE Execute and implement market leading contracts, which will safeguard the company. Create and adapt customer and supplier contracts in a timely manner. Provide governance around complex legal issues. ROLE REQUIREMENT Assume responsibility for the following: Key Performance Indicators:…
ROLE PURPOSE The Specialist IT Cybersecurity is responsible for ensuring the security of the organisation's IT infrastructure. This role encompasses various areas including Vulnerability Management, Patch Management, IDS, IAM, PAM, DLP, and Endpoint Protection. The ideal candidate will have extensive…
ROLE PURPOSE We are looking for a detail oriented Service Desk Administrator to oversee and coordinate IT service desk operations. The ideal candidate will be responsible for managing user support requests, ensuring timely resolution of technical issues, and maintaining IT…
ROLE PURPOSE The Technical Support Specialist is responsible for providing technical assistance, maintaining IT systems, and ensuring infrastructure optimisation. This role requires strong problem solving skills, expertise in IT support, system architecture, and cybersecurity, and the ability to work effectively…