MTN is in a critical phase of its lifecycle where operational and commercial excellence has become the essence of success. This coincides with shifting commercial, operational, and geopolitical environments in the multiple jurisdictions in which it operates. MTN is considered…
We at MTNSA are a purpose and value led organization. At MTNSA, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment…
We at MTNSA are a purpose and value led organization. At MTNSA, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment…
MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. As part…
MTN is in a critical phase of its lifecycle where operational and commercial excellence are the essence of success. The urgency for change has become more heightened amidst increased competitive intensity and regulatory initiatives across all markets in which MTN…
Global Influences: The global economy is undergoing rapid digital transformation, with AI and machine learning emerging as core differentiators for competitive advantage. Enterprises are embedding predictive intelligence into their operations, products, and customer experiences to enhance efficiency, agility, and revenue…
MTN is undergoing a significant transformation to become a platform led, data powered, and AI native enterprise. This journey is driven by the increasing demand for intelligent data products that are scalable, market responsive, and rooted in strong data governance.…
MTN is undergoing a significant transformation to become a platform led, data powered, and AI native enterprise. This journey is driven by the increasing demand for intelligent data products that are scalable, market responsive, and rooted in strong data governance.…
Global Influences: Accelerated adoption of geospatial analytics across industries for customer targeting and infrastructure optimisation. Integration of spatial data with AI/ML and big data platforms to drive business intelligence Industry Drivers: Telcos are leveraging location data to unlock new commercial…
MTN DataCo aims to enable insight driven decision making and revenue generating data products, with geospatial analytics as a core capability. The role supports this by advancing GIS frameworks, tooling, and data assets, and by positioning these in consulting and…
Mission/ Core purpose of the Job: To coordinate the execution of all marketing activities and marketing promotion plans within the Consumer Channels including coordination of all projects and events To ensure best practice in marketing within the channel in alignment…
Organisational Mission MTN is evolving from a mobile communications provider to a digital platform operator where innovation, operational and commercial excellence is critical for success. To excel today and sustain future growth, MTN must develop the required capabilities internally to…
we at MTNSA are a purpose and value led organisation. At MTNSA, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment…
The purpose of this role is to ensure and provide seamless and efficient customer on boarding all project administration, support services and be the interface between internal departments and external clients from an administrative perspective for Project Implementation and on…
Deliver high quality, secure, and scalable software solutions aligned to business and user requirements. Contribute to technical design and architectural decisions, ensuring adherence to organisational standards. Apply coding standards, testing, and automation practices to improve reliability and reduce defects. Mentor…
Mission/ Core purpose of the Job This role plays a critical part in enabling the implementation the Experience Centres/Stores sales and service strategy across both nonowned and owned stores. This Regional role focuses on Execution, Operations, Compliance, and Performance Management…
Mission/ Core purpose of the Job: (Short description) Provide visionary leadership and operational excellence for the planning, integration, optimization, and lifecycle management of MTN’s next generation transport networks, ensuring high performance, resilience, and alignment with business and digital transformation objectives.
Tactical Input & Strategic Execution Provide tactical input to support the "owning the home" strategy and channel expansion initiatives. Identify and analyze residential market opportunities, feeding insights back to the central Channel Expansion team. Support the execution of alternative postpaid…
The Manager UI/UX Designer will be responsible for driving the design and user experience strategy of software products by creating innovative, user centric designs and ensuring that user interfaces are both visually appealing and highly functional. They will work closely…
The Specialist Residential & Channel Expansion Lead is responsible for expanding MTN’s presence in the residential market and driving customer acquisition through alternative sales channels in the Region. This role focuses on identifying and managing partners in the Regions, executing…
The Specialist Residential & Channel Expansion Lead is responsible for expanding MTN’s presence in the residential market and driving customer acquisition through alternative sales channels in the Region. This role focuses on identifying and managing partners in the Regions, executing…
Mission/ Core purpose of the Job . To define and lead the Key Accounts strategies within the Retail channel, maximising MTN's growth, profitability and market share in alignment with overall business strategy. To set, manage and deliver strategic and Key…
Support and Administration Meeting logistic demands of the region e.g., co ordinate conference activities, training, meetings and functions for the region Act as secretary for Departmental and other meetings including minute taking. Administration of the expense claims for the Region…
As the member of the squad, the Manager – Data Engineer will be responsible for designing, developing, and maintaining data pipelines and data infrastructures that support data analytics and business intelligence initiatives They will work closely with senior data engineers,…
Mission/ Core purpose of the Job To provide analytics support to the Business Unit, through analysed information on product performance indicators ensuring an effective analytics and reporting system for the Wholesale. Designing and implementing a proper reporting system and reporting…
Mission/ Core purpose of the Job The Head of Portfolio Delivery plays a critical role in translating business strategy into clear, measurable outcomes that support the execution of the business unit’s strategic objectives. This role is accountable for overseeing cross…
We at MTN are a purpose and value led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment…
Global influences, environmental / industry demands, organisational mission, etc.)
Achieve measurable improvements in system uptime and performance by implementing robust reliability engineering practices and leading incident prevention initiatives. Reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) through streamlined incident response protocols and team readiness, ensuring…
Mission/ Core purpose of the Job: To effectively handle service orders from customers to ensure that the delivery of services is completed on time within SLA and creates a positive customer experience. To be responsible for providing sales administrative and…
Company Overview, Vision & Values We at MTNSA are a purpose and value led organisation. At MTNSA, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are…
This role involves positioning and promoting the company Mobile & ICT value proposition, leading Branded Retail Channel Account Managers in the development and expansion of opportunities and reinforcing existing relationships. Involves execution of the sales strategy and tactics that maximize…
Strategy Development and Implementation Drive the effective implementation of MTN SA’s Regional Sales Operations strategy, with emphasis on client experience (internal and external), ensuring maximum effectiveness, profitability, and customer experience, loyalty, and retention Provide direction, structure, business plans and support…
Task Complexity: Manage the full project lifecycle for complex initiatives involving multiple stakeholders, systems, and delivery models (Agile, hybrid, or traditional). Projects may include offshore teams, cross functional dependencies, and high delivery risk. Plan and deliver complex, cross functional projects…
The Business Analyst's mission is to serve as the critical bridge between business needs and technical delivery, ensuring that projects deliver real value by translating stakeholder objectives into clear, actionable requirements. In this role, the BA partners closely with cross…
Mission / Core purpose of the Job To lead and manage the delivery of projects, optimization and support of voice services across the MTN network ensuring operational excellence, service reliability and continuous innovation in alignment with customer needs and business…
Mission / Core purpose of the Job : Manage SME Branded Channel sales target, strategy, maintain relationships and grow account base delivering on set sales objectives, increase revenue and market share Deliver measurable financial results, through excellent customer service and…
Mission/ Core purpose of the Job: The Human Resources Partner executes the Business Unit or Region HR frontline implementation, enablement and delivery of the people agenda. Context: (In Country influences, environmental / industry demands, organizational mission etc.) MTN SA is…
Mission To effectively resolve calls logged, including faults, changes and technical queries either generated by clients, 3rd party service providers or the company’s ticketing systems within specified SLA terms on 24/7basis.
Mission/ Core purpose of the Job: To develop, implement and monitor the modeling framework for the consumer division in MTN SA, ensuring product feasibility and profitability, aligned with the customer centric model. The incumbent is responsible to ensure that new…
The Business Analyst's mission is to serve as the critical bridge between business needs and technical delivery, ensuring that projects deliver real value by translating stakeholder objectives into clear, actionable requirements. In this role, the BA partners closely with cross…
Mission/ Core purpose of the Job To drive the effective implementation of the Digital Product segment value propositions, and the Go To Market (GTM) and experience design strategies, while ensuring continuous improvement to the overall combination of services. * To…
Mission: To support and action the Supersonic and MTN FTTH billing processes by supporting the delivering accurate and timeous billing to internal & external customers
The core purpose of the Returns Stock Processor is to ensure all stock returns are accurately received, processed and physically and systematically transferred to the relevant sub inventories.
MTNs purpose is to enable the benefits of a modern connected life to everyone. The MTN Group Strategy is anchored in building the largest and most valuable platform business with a clear focus on Africa. This rests on a scale…
The Reporting Analyst and Transformation Governance Support role is responsible for delivering accurate, timely, and user friendly reporting on project delivery status, including progress, risks, and issues, aligned with the established reporting framework. The role supports transformation programme governance by…
Mission/ Core purpose of the Job To lead and manage strategic relationships with digital product partners, ensuring the successful delivery, growth, and optimization of digital services across the telecommunications ecosystem. The role focuses on driving revenue, enhancing customer experience, and…
Mission/ Core purpose of the Job: The purpose of this role is to ensure the accurate and timely recording and management of financial transactions related to accounts payable, inventory (stock), and fixed assets, thereby maintaining the integrity of the company's…
Mission/ Core purpose of the Job: The purpose of the role is to provide financial planning and reporting support to the business alongside the Finance manager, by providing in depth financial analysis, developing and maintaining financial models, and contributing to…
Mission/ Core purpose of the Job: The Financial Administrator is responsible for providing essential administrative and operational support across various finance functions, including inventory management, fixed assets, treasury, and audit. This role ensures the accurate and timely processing of financial…
JOB PROFILE Mission/ Core purpose of the Job The Business Analyst (limited Duration Contract) defines project requirements in line with EPIC customer experience, needs, designing and recommending innovative Agile solutions that deliver value to stakeholders, creating operational effectiveness and excellence…
Company Overview, Vision & Values We at MTNSA are a purpose and value led organisation. At MTNSA, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are…
Company Overview, Vision & Values We at MTNSA are a purpose and value led organization. At MTNSA, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are…
1. Mission/ Core purpose of the Job The Business Analyst's (Limited Duration Contract) mission is to serve as the critical bridge between business needs and technical delivery, ensuring that projects deliver real value by translating stakeholder objectives into clear, actionable…
Mission/ Core purpose of the Job: The purpose of the role is to manage the organisation's financial activities in treasury and accounting processes. This includes overseeing cash management, liquidity, investments, and financial risk management. Responsible for ensuring that the organization's…
Intelligence Manage and grow MTN’s device market share through in depth analytics and competitive market understanding. Conduct ongoing market research on competitor pricing and device strategies. Recommend pricing strategies and tactical interventions to improve MTN’s market competitiveness and share. Operations…
The Commercial Analyst: Devices is a key support role within the Devices Organization at MTN South Africa, reporting to the Commercial Manager . This role contributes to the effective management of supplier relationships and supports MTN’s ambition to be the…
The core purpose of this job is the development, optimization, and management of all content for MTN’s Consumer website. In this role, the content manager will work closely with the Senior Manager: Platform Content to develop a channel and content…
Designing, mapping, and optimization of business processes in line with enterprise objectives and standards. Apply Lean, Six Sigma, and industrial engineering principles to identify inefficiencies and propose improvement opportunities. Assist in evaluating and preparing business processes for automation in collaboration…
Mission/ Core purpose of the Job: Lead the strategic design and execution of MTN’s postpaid pricing roadmap to drive market leadership, profitability, and customer value. This role demands a visionary thinker with deep commercial acumen, capable of influencing executive decisions…
Driving Profitable growth for MTN Business Achieve new business weekly/ monthly and annual sales targets by managing and targeting new business development opportunities for new customer acquisition to MTN. Actively and strategically targeting new business acquisitions Opportunity Management through cold…
Operational Planning Compilation of channel quarterly, monthly and weekly sales forecast based on business plan, relating to selected accessories Analyse and compare combined Branded sub channels forecasts with the Business Plan /Forecast channel forecast and address variances on quantity forecasted,…
Improvement on alignment of company strategy with business unit strategic plans Provide strategic insights, scenario planning, models, forecast, innovations, etc. as inputs into new product development, diversification and new market penetration opportunities Provide competitor intelligence, to drive sustainable growth and…
Support and Administration Meeting logistic demands of the region e.g., co ordinate conference activities, training, meetings and functions for the region Act as secretary for Departmental and other meetings including minute taking. Administration of the expense claims for the Region…
Intelligence Measurements and Reporting Research on customer buying and data usage patterns in order to have a holistic analysis Assist with data extraction for customers from internal and external sources within the MTN SA and regional market Assist in data…
Mission/ Core purpose of the Job: Support and assist the Sales Manager with the implementation and management of operational and promotional plans within assigned accounts, ensuring effective delivery and support of strategy and macro plans as defined by the Key…
Intelligence Measurements and Reporting Research on customer buying and data usage patterns in order to have a holistic analysis Assist with data extraction for customers from internal and external sources within the MTN SA and regional market Assist in data…
The Business Analyst's mission is to serve as the critical bridge between business needs and technical delivery, ensuring that projects deliver real value by translating stakeholder objectives into clear, actionable requirements. In this role, the BA partners closely with cross…
Mission/ Core purpose of the Job: Design and Optimisation of the Transmission Systems within the Core, IP and Access networks in line with the business requirements of MTN SA in order to provide the end customer with reliable and international…
MTN Group’s Company RAFM is evolving to meet heightened corporate governance scrutiny, complexities of operating across multiple jurisdictions ensuring executives and board quickly identify potential opportunities to improve both effectiveness and efficiency. To serve the company’s growth through good governance…
Highly dynamic and fluctuating Telecommunications industry Highly competitive market with new and established competitors Fast moving industry Legislative changes Changes in the global GSM and ICT market affects developments in future revenue environments Interdependency of systems and the need to…
1. Mission/ Core purpose of the Job The Business Analyst's mission is to serve as the critical bridge between business needs and technical delivery, ensuring that projects deliver real value by translating stakeholder objectives into clear, actionable requirements. In this…
Mission/ Core purpose of the Job: The Specialist Finance Planning, Reporting and Analysis will play an important role in Bayobab FP&A team supporting financial planning, reporting and analysis. This role will support the Manager FP&A in ensuring timely submission of…
Mission/ Core purpose of the Job The Manager Enterprise Risk Management is responsible for managing the operational risk initiatives for Fintech SA OpCo and ensuring the implementation of operational risk best practices by analysing current and potential risks and reporting…
MTN’s purpose is to enable the benefits of a modern connected life to everyone. The MTN Group Strategy is anchored in building the largest and most valuable platform business with a clear focus on Africa. This rests on a scale…
MTN’s purpose is to enable the benefits of a modern connected life to everyone. The MTN Group Strategy is anchored in building the largest and most valuable platform business with a clear focus on Africa. This rests on a scale…
To lead and manage Procurement Excellence, focusing on driving the digital strategy, enhancing the efficiencies and effectiveness in the procurement value chain and ensuring governance standards are adhered to and processes are compliant to the MTN policy, processes and procedures…
Context: (In Country influences, environmental / industry demands, organizational mission etc.) MTN SA is an Operating Company (Opco) of MTN Group. MTN SA HR is governed by MTN Group’s policies, framework and methodologies. MTN SA is entering a new phase…
• To lead commercial planning activities, enablement and execution across channels & regions in line with the commercial operations strategy and so as to continuously improve sales performance • • • To drive sales and channel enablement with aim to…
Primary Job Purpose: Provide Strategic and Operational Leadership to all aspects of the site acquisition rollout of the MTN SA radio access network infrastructure. Drive the acquisition of property for technical facilities necessary to ensure the steady rollout of BTS…
Company Overview, Vision & Values We at MTN SA are a purpose and value led organization. At MTN SA, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day.…
Mission Provide Quality Assurance oversight of all new transmission access services integrated into MTN Fixed Line Network. The role is pivotal in the successful delivery of Wholesale and Retail connectivity services and thus considered to be the custodian of Layer…
Mission/ Core purpose of the Job : This position is responsible for driving and overseeing the strategic and operational initiatives that are aimed at achieving efficiencies within the business. The responsibility includes implementation and consolidation of strategic initiatives and projects…
Mission/ Core purpose of the Job: The primary purpose of the job is to conduct and/or manage simultaneous complex and varying assignments of financial and operational internal audits, continuous control monitoring, advisory services for Bayobab operations. Furthermore, the activities involve…
Owns customer journeys for a specific business unit i.e. S&D, CBU, EBU, Network & Coverage, Digital & Fintech etc. Responsible for ensuring that customer experience principles are followed by the business units within MTN, as well as ensuring that the…
Deliver clean, well structured, and efficient code that meets technical and business requirements while adhering to security, performance, and quality standards. Contribute to the design and evolution of system architectures, ensuring scalability, reliability, and alignment with long term platform strategy.…
The Senior Manager: Non Voice Channels operates within the Customer experience Non Voice Channels Centre of Customer Operations and is responsible for managing operations across Social Media, Online Channels, and Email functions. To provide strategic and operational leadership to MTN…
To develop a framework that will provide financial analysis, support and guidance to designated areas of the business to improve the accuracy of financial data and systems, and also support and monitor performance of the business, generate in depth analysis,…
To promote and maintain the image of the company by effectively communicating with all callers, assuring that they are assisted and transferred to the correct staff member in an efficient and courteous manner and that any problems are handled effectively.…
1. Mission/ Core purpose of the Job * Product and Pricing Specialist reports to the Manager for product and pricing, supporting the development and execution of product and pricing strategies. This role involves conducting market research, analysing data to identify…
Mission/ Core purpose of the Job: Align the product strategy and product development objectives with the overall business strategy. Develop and enhance digital products, services and capabilities, in support of the proposition strategy and business plan, and manage the end…
Mission / Core purpose of the Job Build life cycle journeys to grow subscriber value and loyalty by developing deep base understanding, spanning across consumer postpaid thereby finding commercial opportunities to be unlocked. Enable the customer base management strategy and…
MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Company…
MTN Group’s Company Secretary function is evolving to meet heightened corporate governance scrutiny, complexities of operating across multiple jurisdictions ensuring boards and executives quickly identify potential opportunities to improve both effectiveness and efficiency. To serve the company’s growth through good…
Mission/ Core purpose of the Job Proactively address physical and operational threats targeting MTN’s network infrastructure Response to the growing threat of organized crime, internal collusion, and infrastructure sabotage, Reduction in incidents and losses by anticipating and preventing incidents more…
Will ensure the tracking of KPI/SLA’s of contractual commitments within the Network Operations environment as well as ensure governance is tracked across the vendors. To assist with efficient financial management for OPEX and CAPEX within the Network Operations department. Will…
MTN is operating in a complex and ever changing business environment. This role will provide robust 2 nd line assurance of the MTN business operating in, as well as being managed from, the MTN UAE office, as well as the…
To act and deliver Finance Business Partnering responsibilities to Enterprise Business Unit. To provide Financial Planning responsibilities (Budget, 2+10, 3+9, 6+6, 9+3, mid month prediction & monthly rolling forecasts) for S&D Business Unit. To provide Financial Reporting and Finance Operations,…
Operates within Customer Experience and Operations/CXO and is responsible for all MTN second line support across touchpoints that are related (but not limited to) MTN products & services, billing & account management, credit control, collections, sales, partner & channel support,…
MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Group’s…