Job Description

Mission/ Core Purpose of the Job:

The Trainee will be responsible to assist with and provide an end-to-end administrative, coordination support service to the assigned function at Bayobab within the

Fibre Infrastructure

team.

Key Performance Areas:

Key Deliverables:

The graduate will be accountable to achieve the following objectives:


o Provide input in strategic meetings as required


o Provide input to enterprise-wide transformation initiatives when required


o Facilitate ad hoc meetings with relevant stakeholders as and when required


o Escalate issues that will result in severe time, scope, productivity and cost or resource impact


o Provide input into all projects initiated (internal or global)


o Prepare documentation required for sign-off/ decision making regarding tactical changes


o Support in execution and alignment with the functional strategy


o Report on an ad hoc basis on specific projects as required


o Type reports according to required formats


o Provide status / progress reports as required


o Provide input to ensure adequate risk mitigation and controls


o Report on a periodic basis to line manager: relating to progress made within the sub-function and in accordance with the performance metrics set by the organisation


o Drive improvement across the business to achieve the optimal service quality deliverables


o Research of content for presentations, creation and editing of presentations, presentation layout and quality assurance in alignment with MTNs corporate communication standards


o Assist in the collation of information for reporting on various performance metrics internally to Senior Management as well as cross functional teams and externally to vendors; following up with the relevant parties to ensure information provided on time as required


o Assisting in curation of content in knowledge bases, understanding of the content, assisting staff (Group and Opco) in finding documents and knowledge, ability to answer frequently asked questions


o Interface with OpCo contacts in support of large or strategic opportunities when required


o Assist in producing documentation of service: annexes to contracts, training documentation and business presentations


o Assist in defining and updating governance policies/ strategies as required


o Possess the authority; presence and integrity to command respect from colleagues and from external associates


o Assist with all coordination and admin tasks as required by the department


o Planning and organizing as required

Quality Standard

o Adherence to set timelines and budget requirements


o Adherence to defined policies, processes and procedures


o SLA terms and conditions


o Timeliness and accurate of reports and assessments


o MTN Values: leadership, innovation, can do, relationships, integrity

Operational Delivery:

o (all activities as defined by sub-function)

Job Requirements:

Education

o A relevant 3- or 4-year formal degree or 3- or 4-year diploma

Experience:

o 0 - 2 years' work experience

Competencies:

o All work is done according to practical, clearly structured work procedures


o Dissemination of information


o Resolution of queries / problems (within parameters set by company policy)


o Make judgement calls to ensure front-line service delivery, quality and excellence


o Prioritisation of work


o Time management of work volume


o Identifying the correct procedure to be implemented


o Strong administrative skills


o Excellent verbal and written communication skills


o Proficiency in MS Office Suite (PowerPoint, Excel and Word)


o Information Processing


o Interpersonal skills


o Negotiation skills


o Presentation skills


o Good EQ


o Action oriented


o Deadline driven


o Accurate


o Responsive


o Flexible


o Agile


o Culturally aware

Other:

o Driver's licence and own transport


o Ability to work in cross functional, matrix management type organizations


o Ability to travel locally and internationally for the purposes of work