Job Description: Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. Solid critical thinking, problem solving, and…
At Keen, we believe in more than just delivering services; we embed ourselves into the heart of our clients' businesses. From digital…
Job Category: Digital Operations Job Description: Oversee/reviews the long term and short term forecasts, schedules, and reports to ensure accuracy and timelines…
Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its…
Overview: Job Overview The Real Time Analyst (RTA) is responsible for managing and monitoring real time resource allocation in our contact center…
Overview: As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its…
Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global…
Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global…
Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global…
Job Summaryo WFM Analyst is responsible for monitoring and managing intraday performance across contact center operations. This role ensures service level agreements…
Real Time Mangement, Scheduling, Reporting, NICE IEX.Communication: Maintain effective communication with team leads, supervisors, and the WFM team to ensure everyone is…
Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global…
o Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reportingo This person will require…
This WFM resource is responsible for Creating schedules based on forecast and actual trends. Improve efficiencies and enhance utilization of resources. Support…
JOB PURPOSE Responsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times…
JOB PURPOSE To manage a WFM team and all facets of contact centre operations such as forecasting, scheduling, monitoring call volumes and…
JOB PURPOSE Responsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right…
To manage the Planning team and all facets of the short term to medium term planning such as forecasting, scheduling and other…
Engagement Communication skills Problem Solving Planning & Organising Risk Management Incident Management Data Analysis Stakeholder Management Client Communication Report writing Sound working…
The purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as…