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Job Description: Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. Solid critical thinking, problem solving, and…
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At Keen, we believe in more than just delivering services; we embed ourselves into the heart of our clients' businesses. From digital…
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Assistant Vice President WFM Workforce Management WFM EXL Service Cape Town, Western Cape Sep 08, 2025
Job Category: Digital Operations Job Description: Oversee/reviews the long term and short term forecasts, schedules, and reports to ensure accuracy and timelines…
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Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its…
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Overview: Job Overview The Real Time Analyst (RTA) is responsible for managing and monitoring real time resource allocation in our contact center…
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Overview: As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its…
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Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global…
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Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global…
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Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global…
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Job Summaryo WFM Analyst is responsible for monitoring and managing intraday performance across contact center operations. This role ensures service level agreements…
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Real Time Mangement, Scheduling, Reporting, NICE IEX.Communication: Maintain effective communication with team leads, supervisors, and the WFM team to ensure everyone is…
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Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global…
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o Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reportingo This person will require…
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This WFM resource is responsible for Creating schedules based on forecast and actual trends. Improve efficiencies and enhance utilization of resources. Support…
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JOB PURPOSE Responsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times…
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JOB PURPOSE To manage a WFM team and all facets of contact centre operations such as forecasting, scheduling, monitoring call volumes and…
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JOB PURPOSE Responsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right…
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To manage the Planning team and all facets of the short term to medium term planning such as forecasting, scheduling and other…
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Engagement Communication skills Problem Solving Planning & Organising Risk Management Incident Management Data Analysis Stakeholder Management Client Communication Report writing Sound working…
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The purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as…
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