Overview: To provide an industry leading, simply brilliant customer experience by professionally and courteously handling all customer contact in compliance with company and client directive. To actively promote the brand by providing quality Customer Care at every instance, resolving customer…
Overview: Job Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifications: Qualifications and ExperienceMatric/ Equivalent Minimum…
Overview: The Compliance Specialist will work closely with all stakeholders in their area to ensure effective delivery, deployment and embedding of these standards and processes as well as the ongoing evaluation of inputs and outputs to ensure high performance across…
Overview: The Director of Quality is responsible for leading and executing the quality strategy across a key global account within the BFSI (Banking, Financial Services, and Insurance) sector. This role will span multiple geographies EG. UK, South Africa, Europe, and…
Overview: As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, scheduling and allocation of…
Overview: The Real Time Analyst (RTA) is responsible for managing and monitoring real time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring, data analysis,…
Overview: The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign. Qualifications: Qualifications and Experience 2/3 Years’ experience as an Operations…
Overview: Job Overview The Real Time Analyst (RTA) is responsible for managing and monitoring real time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring,…
Overview: We are seeking a highly organized and strategic Logistics Manager to oversee and optimize our employee transportation services. In this role, you will be responsible for managing transportation operations, ensuring efficiency, safety, and compliance while delivering a seamless commuting…
Overview: The Customer Care Advisor is responsible for communicating with our patients either over the phone, live chats/messaging on email and over social media. You work alongside the Responsible Pharmacists/ Clinicians to ensure exceptional clinical care and customer care is…
Overview: To provide an industry leading, simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company and client directive. To actively promote the brand by providing quality Customer Care at every instance, resolving customer…
Job Overview In a call center, the responsibility for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls…
Role: Payroll Specialist Reporting to: Payroll Manager Job Level: Junior Level Job Type: Full Time, Permanent Job Mode: In Office Location: Port Elizabeth Job Overview We are seeking a detail oriented and reliable Payroll Specialist to join our team. In…
Job Summary/Overview The Training Assistant Manager is responsible for planning, facilitating and managing the new hire/ cross and upskill training process for agents in training at TPSA. A Training Assistant Manager has the primary duties of managing the performance of…
Teleperformance is seeking an experienced Sub Saharan Africa (SSA) Marketing Manager to support and drive the growth strategy for the business in South Africa, Kenya, Nigeria, and Ghana. This multifaceted role is ideal for a candidate experienced at managing diverse…
Job Description Designation: Pricing Analyst Department: Finance Job Mode: In Office Location: Cape Town Responsibilities Preparation of commercial pricing schedules for RFP/RFQ Ensuring that commercials are in accordance with business goals, policies, margin targets etc. Identify ways to use technology…
Job Overview This role is designed to support the business by serving as the dedicated Operations Trainer within Teleperformance. The successful candidate will be responsible for delivering induction training, including product knowledge and regulatory/compliance training. The ideal individual will have…
Job Summary / Overview Driving business performance through the appropriate implementation of HR initiatives. Areas of impact include resourcing, reward, performance/productivity, absence management, retention, change management, engagement, and development. Key Responsibilities and Accountabilities (may perform other duties as requested not…
Job Overview The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign. Main Responsibilities (but not limited to) Analyze and maintain…