Copy Of Lead Associate Wfm
Job Description
o Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reportingo This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.o WFM Tools Competency i.e., IEX, Aspect, Blue-Pumpkin.o Exposure to at least one of the Voice ACD tools like Avaya CMS, Nortel, Genesys etc.o Raising alarms about non-adherence to scheduleso Raising prior alarms in case of any risks to meet line adherence goalso Ensure tight management of FTE requirements and deliveryo Excellent communication skill in oral and written.o Ability to manage allocated tasks and perform them with little supervisiono Would be responsible for analyzing data to ensure accuracy
Qualifications
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Matric with Good WFM Experience, MS Excel Skills
Job Location
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Job Detail
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Job IdJD1473843
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned