Teleperformance
Overview The Outbound B2B Advisor is responsible for generating qualified opportunities and driving revenue growth by proactively engaging with business prospects. The role focuses on identifying potential clients, initiating outreach via multiple channels (phone, email, researching socials), understanding business needs,…
Overview The Outbound B2B Advisor is responsible for generating qualified opportunities and driving revenue growth by proactively engaging with business prospects. The role focuses on identifying potential clients, initiating outreach via multiple channels (phone, email, researching socials), understanding business needs,…
Overview You will be responsible for providing excellent customer service across Email & Live Chat contacts, as well as being responsible for reviewing, authenticating, and validating documents to ensure accuracy & compliance. You must be efficient, hard working and a…
Overview The Global Training Director will define and lead the global Learning & Development (L&D) strategy for BFSI processes across multiple geographies and delivery centers. This role ensures standardization, scalability, and innovation in training design, delivery, and governance. The position…
Overview As the first point of contact for our client’s valued customers, our Customer Service Agents ensure the highest of quality standards are always delivered whilst developing customer loyalty and providing an exceptional customer experience. They provide outstanding customer care,…
Overview As the first point of contact for our client’s valued customers, our Customer Service Agents ensure the highest of quality standards are always delivered whilst developing customer loyalty and providing an exceptional customer experience. They provide outstanding customer care,…
Overview As the first point of contact for our client’s valued customers, our Customer Service Agents ensure the highest of quality standards are always delivered whilst developing customer loyalty and providing an exceptional customer experience. They provide outstanding customer care,…
Overview As the first point of contact for our client’s valued customers, our Customer Service Agents ensure the highest of quality standards are always delivered whilst developing customer loyalty and providing an exceptional customer experience. They provide outstanding customer care,…
Overview As the first point of contact for our client’s valued customers, our Customer Service Agents ensure the highest of quality standards are always delivered whilst developing customer loyalty and providing an exceptional customer experience. They provide outstanding customer care,…
Overview As the first point of contact for our client’s valued customers, our Customer Service Agents ensure the highest of quality standards are always delivered whilst developing customer loyalty and providing an exceptional customer experience. They provide outstanding customer care,…
Overview As the first point of contact for our client’s valued customers, our Customer Service Agents ensure the highest of quality standards are always delivered whilst developing customer loyalty and providing an exceptional customer experience. They provide outstanding customer care,…
Overview As the first point of contact for our client’s valued customers, our Customer Service Agents ensure the highest of quality standards are always delivered whilst developing customer loyalty and providing an exceptional customer experience. They provide outstanding customer care,…
Overview We are seeking a highly skilled and visionary Business Intelligence Director to lead and scale our global MI, Data, and CX Insights function. In this role, you will define and implement the global strategy for data management, insights capability,…
Overview As a Customer Service Advisor, you’ll be part of a dynamic team that delivers real time, digital first support across multiple channels and languages. You’ll use cutting edge tools and platforms to resolve customer issues quickly and empathetically, stepping…
Overview Dealing effectively with inbound calls regarding a range of products and transactions is what’s involved here. A real chance to make the most of your excellent customer service skills. You’ll spend each day identifying and fulfilling a variety of…
Overview To provide an industry leading, simply brilliant customer experience by professionally and courteously handling all customer contact in compliance with company and client directive. To actively promote the brand by providing quality Customer Care at every instance, resolving customer…
Overview Driving business performance through the appropriate implementation of HR initiatives. Areas of impact include resourcing, reward, performance/productivity, absence management, retention, change management, engagement, and development. Qualifications Education and Specific Training Matric / Equivalent HR Degree/Diploma (Essential) Absence Management Experience…
Overview The Recruitment Assistant Manager will play a pivotal role in supporting the continued growth of the UK/US Recruitment function across both volume and non volume hiring. This position requires a seasoned recruitment professional with leadership experience and the ability…
Overview Dealing effectively with inbound calls regarding a range of products and transactions is what’s involved here. A real chance to make the most of your excellent customer service skills. You’ll spend each day identifying and fulfilling a variety of…
Overview A Team Leader should be an INSPIRATION! #aNewHomeForYourCareer Someone who manages and develops a team of assigned Agents to meet and exceed performance, maximize productivity, assure quality, end user satisfaction, client satisfaction and any other relevant key operational metrics…
Overview As the first point of contact for our client’s valued customers, our Customer Service Agents ensure the highest of quality standards are delivered at all times whilst developing customer loyalty and providing an exceptional customer experience. They provide outstanding…
Overview Responsible for handling customer queries via web chat and email, providing accurate product and service information, and maintaining up to date customer records. Escalates priority issues to the Team Leader or Operations Team and actively contributes to team meetings.…
Overview As a Contact Centre Agent for an airline, you will serve as the primary point of contact for passengers via phone. You will be responsible for providing excellent customer service, assisting with flight reservations, inquiries, and ticketing, and promoting…
Overview We are seeking a highly organized and strategic Logistics Manager to oversee and optimize our employee transportation services. In this role, you will be responsible for managing transportation operations, ensuring efficiency, safety, and compliance while delivering a seamless commuting…
Overview To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and services whilst stimulating…
Overview The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign. Qualifications Qualifications and Experience 2/3 Years’ experience as an Operations…
Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, scheduling and allocation of…
Overview We are seeking a highly organized and strategic Logistics Manager to oversee and optimize our employee transportation services. In this role, you will be responsible for managing transportation operations, ensuring efficiency, safety, and compliance while delivering a seamless commuting…
Role Overview: The Team Leader will provide ad hoc support to newly trained advisors, ensuring they handle customer calls effectively and deliver high quality service. This role involves evaluating and improving advisor performance, responding to ad hoc requests for assistance,…
Role: WFM Assistant Manager Department: WFM Location: Cape Town Job Type: Office Based Hours: US Hours Job Overview: We are seeking a highly motivated and experienced WFM (Workforce Management) Assistant Manager to join our dynamic team. In this role, you…
POSITION TITLE: Information Security Analyst REPORTS TO: Information Security Officer DEPARTMENT: Information Security LOCATION: South Africa Office based PURPOSE OF POSITION: To improve Information Security at a subsidiary level, an Information Security Specialist supports the Information Security Officer with implementation…
Job Overview The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign. Main Responsibilities (but not limited to) · Analyze and…
To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue…
Overview: To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. Reporting into the Team Leader, your journey will involve taking bookings and resolving passenger queries, having great interactions that…
Job Overview: We are seeking a highly analytical and detail oriented MI Analyst to join our team at Teleperformance SA. The successful candidate will play a pivotal role in managing and developing management information (MI) systems, providing operational insights, and…
Job description An exciting opportunity has arisen for a WFM Planning Analyst within the existing Resource Planning Team. Reporting directly to the Planning Manager, the successful candidate will be responsible for: The role is pivotal in supporting the planning cycle…
Job Overview The Real Time Analyst (RTA) is responsible for managing and monitoring real time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring, data…
OverviewFinancial Customer Service Advisor AddThe purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent customer services. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products…
Overview: Financial Customer Service Advisor Add The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent customer services. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting…
Overview: We are looking for a customer service specialist To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at…
Job Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Main Responsibilities (but not limited to) You…
Role: Payroll Specialist Reporting to: Payroll Manager Job Level: Mid Level Job Type: Full Time, Permanent Job Mode: In Office Location: Cape Town / Port Elizabeth Job Overview We are seeking a detail oriented and reliable Payroll Specialist to join…
Job Overview The primary responsibility of the Finance Analyst will be to manage the consolidation of daily intra month and fortnightly financial forecasts. You will be expected to work with accuracy and meet deadlines while identifying and implementing opportunities for…
Job Title: Head of Financial Planning & Analysis (FP&A), TP UKISSA Group Reports To: Finance Director Department: Finance Role Overview: The Head of Financial Planning & Analysis (FP&A) for TP UKISSA Group is a senior leadership role responsible for overseeing…
To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue…
Role Overview: The Assistant Operations Manager will play a key role in supporting the continued growth and operational success of the campaign. The successful candidate will be responsible for monitoring, evaluating, and improving the effectiveness of quality standards while leading…
Role Overview: The Team Leader will provide ad hoc support to newly trained advisors, ensuring they handle customer calls effectively and deliver high quality service. This role involves evaluating and improving advisor performance, responding to ad hoc requests for assistance,…