Lead Associate WFM WNS Global Services Milnerton, WC, ZA Aug 07, 2025

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global…

Specialist, Workforce Management TTEC Cape Town, Western Cape Aug 07, 2025

Bringing smiles is what we do at TTEC... for you and the customer. As a Workforce Management (WFM) Specialists are working onsite…

Snr Operations Manager Concentrix Cape Town, Western Cape Aug 07, 2025

Job Title: Snr Operations Manager Job Description The Operations Manager II is responsible for coaching and supervising a group of Operations Managers…

1. Monitor real time performance metrics such as call volume, service level, average handle time, and adherence to schedule. 2. Utilize workforce…

Specialist, Workforce Management TTEC Cape Town, WC, ZA Aug 06, 2025

Specialist, Workforce Management Bringing smiles is what we do at TTEC... for you and the customer. As a Workforce Management (WFM) Specialists…

Specialist, Workforce Management TTEC Cape Town, Western Cape Aug 06, 2025

Bringing smiles is what we do at TTEC for you and the customer. As a Workforce Management (WFM) Specialists are working onsite…

Snr Operations Manager Concentrix Cape Town, WC, ZA Aug 05, 2025

Customer Service and Support Location Cape Town, South Africa Job Title: Snr Operations Manager Job Description The Operations Manager II is responsible…

Lead Associate WFM WNS Global Services Cape Town, Western Cape Aug 05, 2025

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global…

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and…

Senior Group Manager Operations Sales WNS Global Services Durban, KwaZulu-Natal Aug 05, 2025

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global…

Snr Operations Manager Concentrix Cape Town, WC, ZA Aug 04, 2025

Job Title: Snr Operations Manager Job Description The Operations Manager II is responsible for coaching and supervising a group of Operations Managers…

Universal Control Analyst Sigma Connected Cape Town, WC, ZA Aug 02, 2025

What being part of the Sigma Family means for you: Universal Control Analyst As a Universal Control Analyst, you provide leadership, guidance,…

Junior Workforce Analyst (BPO) Keen Cape Town, WC, ZA Jul 31, 2025

At Keen, we don't just deliver services -- we embed ourselves into the heart of our clients' businesses. From digital marketing and…

The main purpose of this position, as part of the senior management, is to lead a team of Operation Managers with specialist…

Job Title: Senior Group Manager - Workforce Management (WFM) Location: Cape Town, South Africa Job Summary: We are seeking an experienced and…

'o Direct and constantly improve Operations to ensure customer satisfaction, and improved chat efficiency Meet, if not exceed all service levels through…

Universal Control Lead Sigma Connected Cape Town, WC, ZA Jul 29, 2025

What being part of the Sigma Family means for you: Universal Control Lead We are currently looking for more amazing people to…

Complaints Resolution Officer 1Life Insurance Gauteng Jul 28, 2025

Expected Behaviour: Quality evaluations conducted on staff customer interactions Voice/ EQM QA call evaluations results & improvements. Results of quality assessments that…

Expected Behaviour: Quality evaluations conducted on staff customer interactions Voice/ EQM QA call evaluations results & improvements. Results of quality assessments that…

Scheduling Analyst Capita Cape Town, Western Cape Jul 28, 2025

You will support the creation and maintenance of an accurate resource model and business plans that will maximise resource utilisation and efficiency…