Capita
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. Job title: Customer Advisor Job Description: To achieve…
Manage, develop and support a team of Trainers; initiate and participate in process improvement initiatives/projects; be a custodian of knowledge and ensure accurate documentation of product/process knowledge Job title: Senior Learning and Development Officer Job Description: Senior Learning and Development…
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. Job title: Customer Advisor Job Description: To achieve…
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. Job title: Customer Advisor Job Description: Role: Customer…
Promote and sells products/services on behalf of call centre clients; meets and exceeds sales quotas and goals. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements Job title:…
Empower customers. Elevate your career. Become a Sales Advisor today. As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to increase the profitability…
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. Job title: Customer Advisor Job Description: Role: Customer…
In this role, you will facilitate the learning of Client Induction as well as Management Development elements to give agents and leaders the necessary skills required to service our internal and external customers and to meet service level agreements to…
The Business Change Analyst is responsible for assisting and supporting the successful planning, delivery and implementation of business change initiatives in the organisation. Job title: Project Analyst Pipeline Job Description: Capita SA is seeking for a Change Analyst who will…
A Data Scientist will often work as part of a multidisciplinary team, using data and analytics to inform and achieve organisational goals, exploring existing and new data using a range of statistical tools and techniques Job title: Data Scientist Job…
We are looking for a Head of Planning to lead a team of planning experts on a key client account, ensuring demand is forecasted accurately using standard models whilst optimising the planned use of resources to meet contractual outcomes and…
You will support the creation and maintenance of an accurate resource model and business plans that will maximise resource utilisation and efficiency aligned to the generated forecast, through the application of forecasting and data analysis. In addition, you will provide…
A Data Manager manages data and management information analysts at any level, co ordinating teams or groups of related analysts. This role oversees the validation and processing of large datasets ensuring accuracy and data quality. Job title: Business intelligence Manager…
These roles lead teams in supporting the operation in maintaining the optimal agent schedule design and profile to meet business demands. Ensuring the delivery of exceptional levels of tactical planning, deploying appropriate resource to meet business needs, leading to the…
The Development specialist is a key role providing robust solutions and flexible learning interventions (through digital and other means) to meet the diverse needs of the workforce supporting the development of people across the organisation. Job title: Knowledge Analyst Job…
To ensure Quality audits are accurately performed in teams, and to provide detailed feedback to support advisors in the delivery of great customer experience. Acts as a Team Coach Job title: Quality Analyst Job Description: Quality Analyst If you have…
The Knowledge Manager is responsible for design and delivery of the knowledge base to their account. This role includes the creation and support of the appropriate solution, plus the ongoing management of the system and knowledge tests. Job title: Knowledge…
As a Quality Manager you will be responsible for supporting your operational colleagues to identify opportunities to improve, provide trend analysis, and fundamentally develop our customer experience strategy, to ensure we are equipped to offer a world class customer experience.…
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. Job title: Customer advisor Job Description: To achieve…
As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to increase the profitability of the business and remaining committed to treating our customers…
Manages the daily operation of a customer service operation to achieve clearly defined outcomes, whilst supporting the development of their teams, creating a positive working environment, where we can delight our customers Job title: Operations Manager Job Description: Operations Manager…
As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to increase the profitability of the business and remaining committed to treating our customers…
Supervises the day to day activities of a team of customer service advisers in a customer service operation. Job title: Team Leader Job Description: Team Leader Our Team Leaders are the heartbeat of our business. They are responsible for building…
Senior Analysts have a broader scope of responsibilities, including overseeing the work of junior analysts, leading projects, and providing strategic insights. They often collaborate with various departments and may be involved in high level decision making processes. They will support…
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. Job title: Customer Advisor Job Description: Role: Customer…
Facilitate delivery of high quality and engaging learning events, coaching and training on Client/Capita systems, processes & policies, customer service & communication. Assess employee skill levels and identify training needs Job title: Learning and Development Officer Job Description: Capita SA…
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title: Customer AdvisorJob Description:Role: Customer Service Advisor Role…
Manages the daily operation of a customer service operation to achieve clearly defined outcomes, whilst supporting the development of their teams, creating a positive working environment, where we can delight our customersJob title: Operations Manager (Pipeline)Job Description:Manages the daily operation…
Facilitate delivery of high quality and engaging learning events, coaching and training on Client/Capita systems, processes & policies, customer service & communication. Assess employee skill levels and identify training needsJob title: Learning & Development Officer (Pipeline)Job Description:Learning and Development OfficerCapita…
To ensure Quality audits are accurately performed in teams, and to provide detailed feedback to support advisors in the delivery of great customer experience. Acts as a Team CoachJob title: Quality AnalystJob Description:In this role you continue to remain a…
Supervises the day to day activities of a team of customer service advisers in a customer service operation.Job title: Team LeaderJob Description:Key Performance AreasLeadership and supervision Manages and leads a team of advisors to exceed customer expectations on an exciting…
Supervises the day to day activities of a team of customer service advisers in a customer service operation.Job title: Team Leader Southern WaterJob Description:Our Team Leaders are the heartbeat of our business. They are responsible for building an effective team…
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title: Customer AdvisorJob Description:Customer AdvisorJob Description SummaryAs the…
Finance Business partners are accountants who work alongside different business departments, responsible for providing financial information, tools, analysis and insight to executives, challenging their thinking, helping them make more informed decisions and driving business strategy. Their role is to provide…
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title: Customer Service CollectionsJob Description:As a member of…
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title: Customer Service CollectionsJob Description:As a member of…
Promote and sells products/services on behalf of call centre clients; meets and exceeds sales quotas and goals. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirementsJob title: Customer…
Finance Business partners are accountants who work alongside different business departments, responsible for providing financial information, tools, analysis and insight to executives, challenging their thinking, helping them make more informed decisions and driving business strategy. Their role is to provide…