Capita
Manage, develop and support a team of Trainers; initiate and participate in process improvement initiatives/projects; be a custodian of knowledge and ensure accurate documentation of product/process knowledge Job title: Senior Learning and Development Officer Job Description: Senior Learning and Development…
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. Job title: customer advisor Job Description: To achieve…
The Global Transformation Director is a visionary, strategic leader responsible for shaping and executing enterprise wide transformation initiatives across Capita’s global operations. This role drives digital innovation, operational excellence, and cultural change, leveraging technology, data, and people to deliver sustainable…
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. Job title: Customer Advisor Job Description: To achieve…
The Programme Manager is responsible for planning, leading, and delivering multiple projects or programmes within a portfolio, ensuring alignment with strategic objectives. This role drives governance, risk management, and compliance throughout the delivery lifecycle while ensuring benefits realization. The Programme…
Supervises the day to day activities of a team of customer service advisers in a customer service operation. Job title: Team Leader Job Description: Job Description Key Performance Areas Leadership and supervision Manages and leads a team of advisors to…
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. Job title: Customer Advisor Job Description: To achieve…