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Audit Agent: National Contact Centre Cape Town (Fixed Term) DEMOCRATIC ALLIANCE Cape Town, WC, ZA Aug 01, 2025The successful candidates will be responsible for: Ensuring that the Party's campaign objectives and expected quality standards are met by conducting reviews…
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Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. Process includes sending reminders to customers on…
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Answering distress calls from drivers experiencing vehicle breakdowns. Gathering essential details: location, vehicle type, symptoms of the issue, etc. Assessing the urgency…
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JOB PURPOSE To manage a WFM team and all facets of contact centre operations such as forecasting, scheduling, monitoring call volumes and…
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Role Purpose To identify and understand customer needs, delivering a first class customer service to increase the profitability of the business, remaining…
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JOB PURPOSE Responsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right…
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Primary Duties & Responsibilities ?The main purpose of this position is to ensure professional, polite and efficient service is rendered to customers…
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We are looking for a Head of Planning to lead a team of planning experts on a key client account, ensuring demand…
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The purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as…
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To manage the Planning team and all facets of the short term to medium term planning such as forecasting, scheduling and other…
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Engagement Communication skills Problem Solving Planning & Organising Risk Management Incident Management Data Analysis Stakeholder Management Client Communication Report writing Sound working…
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To lead the Inbound Service, Sales and Retentions Department by creating and instilling a service, sales and retentions culture in a customer…
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Primary Job Duties & Responsibilities Role involves handling inbound calls from customers/agents to resolve queries on their accounts Role requires providing excellent…
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You will support the creation and maintenance of an accurate resource model and business plans that will maximise resource utilisation and efficiency…
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Job Purpose The Reservationsist is responsible to coordinate and capture all reservations received through the contact centre, in line with Company procedures…
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Job Purpose The Reservationsist is responsible to coordinate and capture all reservations received through the contact centre, in line with Company procedures…
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Job Description: Are you energetic, self motivated, share our passion for service and want to join our dynamic Financial Services Telemarketing team?…
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We are seeking a dynamic and experienced Human Resources Officer with a minimum of 3 years' experience in a fast paced call…
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Established in 2010, GBS Holdings stands as a beacon of innovation, performance, and enduring customer satisfaction. With a mission to deliver innovative…
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(25005J2) South Africa Gauteng Johannesburg | Full time | Permanent | Flexible Working Times IT'S NOT JUST AN OPPORTUNITY TO GET ON…
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