Insurance Senior Call Center Advisors
Cape Town, WC, ZA, South Africa
Job Description
Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. Process includes sending reminders to customers on incomplete information in their policy or validation of information as stated on the policy.
Key Responsibilities Areas
Respond to inbound customer telephone calls and on some occasions, initiate customer calls Provide customers with correct information Take steps to retain customers Resolve customer inquiries quickly, efficiently and to a high standard Identify customers' needs for other business units Maintain policies and change details as needed Maintain accuracy of customer data Process payments from customers Handle customer concerns and objections Adhere to underwriting guidelines Adhere to compliance guidelines when conducting business with customers Follow best practice procedures Participate in weekly and monthly coaching
Qualifications
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Matric/Grade 12
Experience Required
Minimum of 1 year of working experience in a call centre environment, preferable within the insurance field.
Behavioural Traits Required
High degree of patience and assertiveness with excellent rapport-building skills Positively contribute and lead in team activities Takes pride in work, checking own for quality i.e. Lead by example Maintains effective time management Have a positive attitude and the ability to influence and motivate others Effective emotional intelligence (EQ) Team player Flexible Self-Motivated
Additional Information
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Afternoon and night shifts - Monday to Sunday (rotational shifts)
Candidates are required to have fibre or live in a fibre enabled area.
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Job Detail
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Job IdJD1474481
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned