Senior Call Center Representative (tier 2)
Johannesburg, GP, ZA, South Africa
Job Description
Job Overview:
We're looking for experienced professionals from the psych/behavioral health and customer service industry to join us. This is a great opportunity for someone who thrives in a supportive, mission-driven environment and is eager to take the next step into leadership.
Key Responsibilities:
what You'll Do
Handle complex inbound & outbound calls with empathy and professionalism Support and mentor junior agents with training and feedback Monitor call quality and escalate when needed Document calls in the CRM and ensure SOP adherence Contribute to workflow improvements and prepare to step into a Team Lead role
Qualifications & Skills:
3+ years in call center/customer service, with 1+ year in a senior or supervisory role Strong communication skills (clear, neutral English) Experience coaching or supporting colleagues Adaptability in a fast-paced, evolving environment * Passion for helping people especially in the mental health/addiction recovery space
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Job Detail
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Job IdJD1503536
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, GP, ZA, South Africa
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EducationNot mentioned