Job Description

Job Summary Duties:
Sales development
Start to finish luxury market bookings focussed on East Africa
Ensuring that all booking issues are resolved, managing all the changes and adding any developments to the booking to ensure that the client's trip is booked and planned perfectly.
Ensuring all relevant reservations systems are and any other internal systems not mentioned.
Handle Accommodation, flights transfer & touring bookings.
Book relevant tickets as required.
Book relevant accommodation
Ensure all booking details pull through accordingly once confirmation emails are received.
Handle queries on various matters.
Process any additional changes/updates after confirmation to the itinerary.
Maintain booking file (electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are in
Requirements:
At least 5+ years' experience in luxury travel or hospitality industry
Bachelor's degree in hospitality management or Tourism
In-depth product knowledge East Africa, particularly Tanzania and Kenya.
Travel Consulting, Travel Management, and Travel Arrangements skills
Customer Service and Reservations experience
Strong attention to detail and organizational skills
Excellent communication and interpersonal abilities
Knowledge of safari destinations and wildlife conservation
Problem-solving skills and ability to work under pressure
Proven track record in customer relationship management and developing travel products and services, specifically in the inbound tourism sector.
Computer literate (Microsoft Office, email, Internet).
Excellent written and verbal communication skills in English.
Familiarity with TourPlan, WISH, or other booking / operating systems.
Craven Cottage CC
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