Job Description

Job Summary
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Intermediate/Senior Travel Designer -Retail.
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Leading conservation and hospitality company, which operates in 8 African countries, with 60+ camps promising exclusive, private wild game viewing, unrivalled style, comfort and a range of activities for a full immersion in nature and local culture.
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Sandton JHB Gauteng
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PRIMARY PURPOSE
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To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.
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To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.
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*This position is based in Johannesburg
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Detailed Responsibilities
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Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
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Continuous communication and excellent service delivery to agents at all times.
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Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents (if and when required).
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Keep Agents' booking information updated in the ARM (likes/dislikes - booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers.
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Keep updated with all the and 3rd party product (AP), as well as technology updates.
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Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
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Liaise with RARA if rates, accommodation, transit points and activities are not loaded or correctly linked on the WW.
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Attend all WS and AP training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process.
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Keep apprised of company policies, procedures and system updates.
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CANDIDATE PROFILE
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Qualification:
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Matric certificate - with maths (minimum standard grade or above)
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Tertiary certificate in Travel & Tourism/hospitality.
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Experience:
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4-5 years' experience at a senior level.
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Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
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Computer Literate (Microsoft Office, email, Internet)
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Proven English literacy.
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Working knowledge of TourPlan and WISH or similar booking/operating system.
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Great product knowledge on Southern & East Africa (Rwanda, Tanzania & Kenya)
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Personal or educational travel experience required
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Excellent attention to detail
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Skills:
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Excellent communication skills both written and oral, in English.
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Foreign European language skills advantageous
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Interests:
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A passion for wildlife and a commitment to sustainability and conservation.
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Please Note -
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While all applications are valuable, we'll reach out directly to candidates who best meet the client's requirements.
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