Job Description

Key Responsibilities:

• Manage all day-to-day lodge operations to ensure an exceptional guest experience that reflects 5-star standards.
• Lead and mentor a multi-disciplinary team, fostering a culture of service excellence, accountability, and teamwork.
• Ensure smooth coordination between departments including front of house, kitchen, housekeeping, maintenance, and guiding teams.
• Uphold and improve the lodges reputation by ensuring service delivery consistently exceeds guest expectations.
• Oversee financial and administrative functions including budgeting, stock control, payroll oversight, procurement, and financial reporting.
• Ensure compliance with health, safety, hygiene, and environmental regulations, maintaining a safe and sustainable working environment.
• Build strong relationships with both guests and staff, acting as the face of the lodge and ensuring personalized guest interaction and problem resolution.
• Work closely with ownership and head office on strategic planning, reporting, marketing initiatives, and operational improvements.

Requirements:

• Minimum 3-5 years of senior management experience in luxury hospitality, preferably within a 5-star game lodge or safari setting.
• Strong leadership, interpersonal, and communication skills with the ability to inspire, motivate, and develop a diverse team.
• A deep understanding of luxury guest service and the attention to detail required for a high-end lodge environment.
• Sound financial management skills including budgeting, reporting, and stock control.
• Knowledge of hospitality and lodge management systems (e.g., Nightsbridge, ResRequest, or similar platforms) is advantageous.
• Professional, well-presented, and able to manage guest expectations under pressure with grace and efficiency.
• A passion for nature, conservation, and the luxury safari lifestyle.
• Willingness to live on-site in a remote bush environment and work flexible hours, including weekends and public holidays.

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