Job Description

Task Complexity:


Manage the full project lifecycle for complex initiatives involving multiple stakeholders,


systems, and delivery models (Agile, hybrid, or traditional). Projects may include offshore


teams, cross-functional dependencies, and high delivery risk.


Plan and deliver complex, cross-functional projects involving system integration, Agile delivery


structures, multiple business units, and high-impact change. Navigate dependencies, vendor


engagements, offshore coordination, and simultaneous timelines, often with non-negotiable


deadlines and changing priorities. Ensure structured backlog management and release


planning in Agile contexts.


Project Delivery-Lead complex projects through all phases (initiation to closure) ensuring


delivery on time, scope, and budget.


Mission/ Core purpose of the Job


1. Mission/ Core purpose of the Job


To lead and manage the end-to-end delivery of complex technical and Agile-enabled projects,


ensuring alignment to business objectives, effective stakeholder engagement, strong


governance, and measurable value realisation across hybrid delivery environments. Bonus


consideration will be given to candidates with experience in Agile coaching and/or leading


Agile transformation rollouts at team or enterprise level.


Sensitivity: Public MTNSA EPMO 3


Governance & Risk Management-Apply structured governance, track project changes, risks


and compliance across hybrid models.


Stakeholder Engagement-Build trust, communicate proactively, and influence a broad range


of stakeholders.


Agile Execution-Apply Agile frameworks effectively (e.g., Scrum, SAFe), manage evolving


requirements, align delivery cadence.


Team Leadership-Foster motivation, resolve conflict, and sustain high performance in diverse


and hybrid teams.


Value Realisation-Define, track and report benefitsto ensure tangible outcomes linked to


strategic goals.


Transformation Support (Optional Bonus)-Support or lead Agile rollouts, coach teams and


stakeholders, and influence organisational mindset shifts.


Problem Solving / Solution Design


Identify project delivery bottlenecks and design practical solutions balancing time, cost,
and scope.


Respond to emerging risks, shifting stakeholder expectations, or scope creep with
structured corrective action.


Integrate Agile principles to increase delivery velocity while aligning with regulatory,
business, or PMO standards.


Encourage team problem-solving through retrospectives, planning sessions, and
collaborative design thinking where appropriate.


Research


Evaluate delivery frameworks, tools, and practices suited to project needs. Continuously
explore and apply best-fit delivery frameworks (Scrum, SAFe, hybrid), tools (e.g., Jira,


Azure DevOps), and practices based on organisational maturity and business context.


Stay current on Agile delivery innovations, digital transformation trends, and EPMO
evolution to enhance ways of working.


Apply lessons from past project data to improve estimation, velocity tracking, and benefits
forecasting.


Conduct research relating to MTN SA business and systems, for relevant business unit Stay abreast of current trends and best practices in organisational development,
functional operations, and technology areas associated with Relevant business unit.


Sort, accumulate and analyse information from external sources to assist with problem
solving


Assist in identifying and assessing market trends, taking local conditions into
consideration


Reporting and feedback


Provide structured, transparent updates to stakeholders, steering committees, and EPMO
using dashboards and Agile reporting tools.


Sensitivity: Public MTNSA EPMO 4


Track scope changes, risks, and benefits. Tailor communication for different audiences
(execs, teams, EPMO).


Deliver timely, audience-specific reporting: visual dashboards, executive packs, sprint
reviews, retrospectives, and financial tracking.


Translate complex delivery metrics into actionable insights for business and technical
stakeholders. Provide constructive feedback to teams and influence up through regular


engagement with Product Owners, EPMO, and leadership teams.


Quality Management


Apply structured governance aligned with EPMO and Agile ceremonies to maintain delivery
standards.


Track scope, budget, and quality using iterative checkpoints. Implement risk mitigation
strategies early.


Promote a culture of accountability, continuous improvement, and Agile quality practices
(e.g., definition of done, sprint reviews, test integration).


Customer Satisfaction


Internal


Build stakeholder confidence by delivering business-relevant outcomes, not just outputs. Maintain active engagement across project phases through demos, feedback loops, and
transparent communication.


Tailor engagement style for different stakeholder personas (executive, operational,
technical).


Manage resistance and foster adoption by understanding organisational change impact.
Consistently uphold delivery commitments to enhance internal client trust.


External


Build and maintain solid relationships with all MTN SA stakeholders Align service delivery to changing market segments Understand customer needs and develop and fine-tune systems accordingly Ensure customer needs and requirements are satisfied through appropriate systems /
processes / procedures


Put contingency plans in place to prevent delays and enhance the customer experience Adopt a proactive approach to prevent problems from arising in the future Initiate change to continually improve all aspects of service delivery Identify trends / patterns pertaining to customer requests and needs and filter this
information through to business units to continually improve