Job Description

Mission/

Core purpose of the Job

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This position is responsible for driving and overseeing the strategic and operational initiatives that are aimed at achieving efficiencies within the business. The responsibility includes implementation and consolidation of strategic initiatives and projects as well as reporting in order to ensure synergy between the Commercial Operations office and the rest of the company, Holding company and the Board.


Key Performance Areas Measures (KPIs for job)


Key Job Responsibilities


Strategy and Development
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To oversee the alignment of Group Strategy and MTNSA organisational strategy which includes operating systems, procedures and processes.
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Driving strategy implementation across all business units
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To integrate and drive synergies on business streams and fostering alignment to and governance requirements among the different divisions.
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In conjunction with Group, this role will provide inputs into the operation matrices within the business to achieve optimal performance.
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To align operational needs of the department to external economic and commercial environment for sustainability.


As per Business Plan


Business Management
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Ensure effective operational implementation of the strategy by means of providing direction, structure, frameworks, models, reporting tools for adoption
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Define the standards and set targets for operational performance across various activities and identify the parameters for measurement of performance.
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Provide Operational and Strategic direction for business and operational management across the organisation.
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Define and drive performance management for MTN SA EXCO, ensuring cross functional alignment, as well as alignment with Group functions As per business plan


Operational Delivery
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Oversee the consolidated business performance reporting for all P&L's
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Define operational governance framework
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Advise and support the business operational improvement for digital, enterprise and consumer business positioning.
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To coordinate the integration of technology landscapes across the different business streams.
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Coordinate all supporting functions to enable commercial and technology business units to deliver on the Companies objectives As per business plan


Budgets
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Develop and manage of divisional budgets in line with business objectives;
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Develop and manage project initiative budgets in line with business objectives; and
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Ensure that the profitability of the company is increased.
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Advise and Support the annual Business planning and positioning of our 3-year plan As per business plan


Reporting
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Report on a monthly basis including EXCO progress made within the division and in accordance with the measurement metrics set by the organisation;
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Highlight to the management significant deviations from defined performance metrics; and
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Report on an adhoc basis on specific projects, as required. As per business plan and approved Strategy


Managerial / Supervisory Responsibilities - (where applicable)
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Accountable for the morale, performance, and development of the department's human capital;
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Align departmental values with MTN brand values;
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Approve work structure process before adoption by the team;
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Coach and mentor direct reports;
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Enforce team members' compliance to standard working processes and procedures;
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Ensure adequate succession planning and that succession plans that are in place are achieved;
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Ensure assigned team is led motivated, and rewarded to achieve KPA's;
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Ensure that coaching / mentoring programs and personal development plans are in place for all staff members;
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Ensure effective management of diversity among personnel in the division;
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Identify staff training and development needs and implement necessary actions;
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Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines;
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Possess the authority, presence, and integrity to command respect from colleagues and from external contacts;
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Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning and goal setting);
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Provide guidance and leadership ensuring future focus and current efficiency;
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Recruit and build a world class information management team;
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Set goals and objectives for direct reports, monitor progress and maintain motivation;
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Set overall direction for the division; and
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Provide an advisory function on governance and best practices in client experience.


Role Dependencies


MTN corporate policies and procedures


Stakeholders Landscape


Internal Stakeholders: Interaction and Relationship All of Exco members


Governance Forums


Audit Committee


MTN SA Board


Internal Auditors


MTN Manco


External Stakeholders: Interaction and Relationship External auditors


External Vendors & Partners


External Public sector


Discretionary Space (if applicable)


Decision Making Constraints: Not applicable


Authorities: Approved headcount and budget


As per delegation of authority


Authority to ensure alignment to business / divisional strategies


Balancing cost allocation versus benefits to the business


Budget approval


Expenditure, conformance with budgets as per delegation


Sign off on divisional training plans


Staff recruitment in line with policy


Negative Indicators Not applicable


Job Specifications/ Minimum & Preferred Requirements


Education / Business Degree Minimum of 4 year Business Commercial qualification or related


CA, CIMA or MBA


Fluent in English and language of country preferable


Work Experience Minimum 5-8 years Commercial Management Experience


Minimum 5 years in Telecommunications industry


Project Management Experience


Good understanding of the telecommunication industry


Strategic decision-making Experience




Training Not Applicable


Industry / Certifications CA, CIMA or MBA


Any other specifications Analytical


Reporting


Project Management & Co-Ordination


Governance


Strategy


Competencies


Knowledge Complex and matrix structures


Consumer Insight best practices and trends


Decision making processes


Entrepreneurial approaches


Financial / Numeracy


Operational management


Project management


Telecommunications industries


Empowering others


Global thinker


Organisational awareness


Skills Analytical


Conflict management


Continuous improvement


Data interpretation


Dealing with ambiguity


Dealing with complexity


Leadership and coordination


Leadership


Numerical


Decision making


Presentation


Reporting


Insights


Behavioural Qualities





Innovation


Complete Candour


Emotional maturity Negotiation


Integrity