Job Description

ITC Hospitality Group is a fast-growing CBD-based and privately owned property letting and management company that has been in the industry for 20 years. The Company currently represents 4 and 5-star graded and serviced apartments located within the Cape Town CBD, Foreshore and De Waterkant areas. We are currently recruiting for an energetic, dedicated and well-organised Front Office Manager for our 260-room hotel located on the Foreshore/Financial District area of Cape Town.

PLEASE NOTE: Only candidates with hotel experience in a similar role will be considered. If you do not meet these qualifications, please do not apply.

Key Responsibilities:

Trains, cross trains, and retrains all front office personnel Ensures Front Desk Ambassadors follow all SOP's Participates in the selection of front office personnel Schedules the front office staff shifts Supervises workload during shifts Evaluates the job performance of each front office employee Maintains working relationships and communicates with all departments Damages to be communicated to guests and monitored for payment Maintains master key control Verifies that accurate room status information is maintained and properly communicated Resolves guest problems quickly, efficiently, and courteously Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel Receives information from the previous shift manger and passes on pertinent details to the oncoming manager Checks cashiers in and out and verifies banks and deposits at the end of each shift Enforces all cash-handling, check-cashing, and credit policies Conducts regularly scheduled meetings of front office personnel Always wears the proper uniform and maintain a neat appearance. Requires all front office employees to always wear proper uniforms

Requirements:

Friendly and service orientated Reliable, responsible and dependable to fulfil obligations Excellent communication skills Attention to detail Willingness to lead, take charge and offer direction Ability to multitask Show initiative by taking control of task Ability to work occasional after hours, weekends and holidays when required

Preferred Qualifications and Experience:

Grade 12 or equivalent Accommodation Certificate/ Hotel School diploma is advantageous At least 3 years' previous experience in the same or similar position in a 4/5-star hotel/Self Catering guest House or self-catered apartments Familiar with all duties and procedures in Front Office Department MS Office (Word, Excel and Email) is essential 1 years' Channel manager experience essential Valid Driver's license
Job Type: Full-time

Pay: R12000,00 - R15000,00 per month

Work Location: In person

Application Deadline: 2025/09/10