Job Description

Intelligence Measurements and Reporting

Research on customer buying and data usage patterns in order to have a holistic analysis Assist with data extraction for customers from internal and external sources within the MTN SA and regional market Assist in data clean ups to information by ensuring that data is updated and pruned Thoroughly scruitinize data in order to determine SWAT across all of MTN Western Cape Regional segments Report on relevant performance metrics for the business objectives in line with Business objectives Facilitate accurate data analysis and reporting of customer analytics and intelligence Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics Interpret data and develop relevant recommendations based on data analysis findings Develop graphs, reports and presentations of projects results Perform basic statistical analysis for projects and reports Create and present quality dashboards Generate standard monthly and ad hoc reports

Internal Processes and Efficiency

Prioritise requests and coordinate with IT to ensure availability, storage, sharing and certification of required information and data integrity Support data and application design for the implementation of an automated customer analytics Ensure the effective use of the USD/JAZZ system within the department to log and take action on customer requests Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon To provide more insights into the ways to target customers

Operational Planning and Management

Plan and coordinate the data extraction and reporting processes Consider the long term (1-2 years) implications of action from a broader perspective Consider local conditions, as well as competitor activity Identify and exploit new opportunities to grow the business further * Identify innovative ways to use minimum resources to achieve maximum outputs